I recently stayed at Aloft Hotels for a work conference. Overall, it was an okay stay, but I would not want to return. The room itself was clean, but the overall feel of the property seemed a bit worn. The carpet and lobby areas looked dingy, and the decor felt somewhat cheap. While nothing was outright dirty, the atmosphere didn't feel as fresh as I would have wanted or expected. On the positive side, the bed and pillows were comfortable enough, and I slept reasonably well. The location was good in that there were plenty of restaurants within easy walking distance, including sushi, BBQ, seafood, and Mexican options. That aspect made it very convenient during a busy conference schedule. One downside: several of my colleagues experienced no hot water throughout our stay. I personally only had warm water, but it sounds like it was a broader issue. Overall, it was a decent stay for work due to the location, but the property could use some updating and better maintenance to improve the overall experience. read more

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Called Marriott to launch complaint because GM would NOT respond! The hotel rooms have a funky odor that smells sort of like curry. Had to request the staff to spray deodorizer in the two rooms where I stayed to mask the odor. I was told all of the rooms smell like this and the hotel is aware. One of the staff actually said they have a lot of wedding guests, and they think they eat curry in their rooms. One room was way worse than the other room, but both had the odors that other guest complained about according to one of the staff members. Housekeeping staff are not alike. Some housekeepers better than others and not all consistent. Sometimes my room was vacuumed, other times not. Sometimes I was left with toilet paper, other times I had to request. Sometimes sheets were changed but other times not....etc etc Hard to communicate with them due to language barrier. Request to front desk staff for towels, toilet paper, etc. But only delivered twice during long stay. GM stated guests are required to retrieve supplies on their own from front desk as the hotel is too small to handle requests. All of these requests were during the day when there are other staff members behind a locked door. & housekeeping are available. I have seen a sign at front desk during evenings stating staff is away helping guest and will return shortly. I just think this particular GM Allen Bosque just wants to play blame game for the shortfalls at his hotel & place responsibilities for retrieving supplies on hotel guests. Complaints reported during day on Marriott app were replied to by hotel staff, but the issues remained well over 24 hours. FOR EXAMPLE, only 2floor ice machine worked majority of time when other ice machines remained inop. The 2nd floor room with the only working ice machine was left in a dirty & gross state after someone spilled something. Pic attached. Left the trash bin outside my room for trash to be dumped and was left there over 19 hours before complaining for someone to dump even though housekeeping was actually on the floor and had cleaned rooms near my room. Pic attached. Received an email from GM whereby he lied snd told me to stop taking pics of his staff in these two pics. No staff in any of the pics. He was just mad because I have proof of the issues at this hotel. Washer and dryer not consistently cleaned even though there was a wet floor sign in the room at times. GM will never respond to you until you call Marriott to launch a complaint. Some front staff appeared to working OT a lot due to front desk staffing issues. The great people I experienced: Thomas should be a manager as he's very professional and great. Diana has a perfect professional demeanor and is lovely. Maggie in housekeeping came many times to spray deodorizer in my room of which I appreciated. She also vacuumed when housekeeping forgot. MX guy who cleaned the washer and reimbursed me when I ran an empty load after he cleaned was nice. Christina is ok, but she comes across a bit too abrupt at times and ends up rubbing people the wrong way as I experienced once and heard other people in the elevator complaining about too. read more

Aloft by Marriott Richardson - 2nd floor ice machine remained dirty over 24 hours after notifying staff. - Hotels Near Me - Richardson, Texas

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I stayed at Aloft Richardson for a work trip. It was my first time at this Aloft location. Admittedly Aloft isn't my favorite of the Marriott chains, but I felt like it was on par with other Alofts I've stayed around the United States. I checked into the hotel around 6pm on a Sunday. The reception area was not busy at all, so I quickly got checked in by the friendly front desk staff member. Appreciate when my room preferences listed on my Marriott Bonvoy profile are honored. Bonus points for getting a considerably big room especially when I was staying 4 nights. I also had a nice view of the CityLine plaza below, which offered a decent selection of eateries. In general I had no issues with the room. The bed and pillows were comfy, so I had restful sleep each night. I was surprised by how many channels the TV had, including premium networks, so I didn't miss out on any shows. HOT WATER IS A PROBLEM! My shower was incredibly finicky. I would have to turn the handle all the way to hot, which didn't feel very hot. Then when I hopped into the shower the water would be scalding. I would have to turn the handle the slightest to cold to maintain lukewarm. On one day, the water wouldn't heat up at all and I had to take cold showers. On another day, the warm water turned to cold in the middle of the shower. I found that this was not only a problem for me, but also for my coworkers. The fitness room was tiny and had limited equipment. There were a couple of cross trainers, treadmills, and stationary bikes; one weight rack; one multi-functional power rack, and a couple of medicine balls. They had padded pilates mats, which was good for floor work if you could find the space. I used the gym around 6:15am and was the first person there. All the equipment quickly filled up. read more

This is my first time staying at an aLoft and it came as a suggestion from someone else traveling with us. I will say for the price point is was nice and had a good location. We came in for a family baby shower and the location couldn't have been closer. When we checked in we were told the following day we would have no running water from 10am - 6pm. This changed the entire plan of the day since everyone had to shower and be ready before 10am. That was really annoying. Once we got back from the baby shower we had to go to a local bar or restaurant to use the restroom and have anything to drink/eat. Luckily, the place is surrounded by businesses however all were pretty pricey for something as simple as a beer. We thought about enjoying a drink at the hotel bar XYZ but at night the place seems to turn in to nightclub basically, which isn't our vibe. It was okay, but doubt I will stay there again. Hopefully other aLofts are better than this. read more

While this location is convenient to where I needed to bed there were a few hiccups that kept this from being a fantastic stay. The staff was friendly. The drinks at the bar were decent but at a higher price of course. Limited food options to purchase for breakfast. On the first day there they had a leak in their plumbing which left me without any water pressure on my bathroom . I was only informed of this because I called to check on what was going on. There was a timeframe provided that they were aware of the situation and have been working on it since last night, it was 10:30AM when I called. The next morning the water wouldn't get warm, so it was a quick shower day! When I created the reservation I requested a late check out since the conference I was in town for was ending later than noon. They accommodated and pushed it back by one hour. My room was cleaned daily however the last day there I didn't notice until I went to take a shower that I didn't have any washcloths. When I called down the gentleman did apologize for the mishap and advised he was the only one at the front desk and asked if I could come down stairs to get them , he would have them waiting for me. There is a pool at this location however I didn't have an opportunity to use it. They however board games and computer space in the lobby/bar area and lawn games outside. There is a parking lot located behind the hotel and there is also an event space there which I personally didn't see. read more

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While this place is clean and modern we had water issues. We arrived later in the evening and had no warm water and subpar water pressure. We went to let the front desk know and they said they'd recently had someone working on it and try again in the morning. After looking at some reviews, this is apparently not a new thing. Today our water was warmer but still uncomfortable to shower in. There parking but not clearly stated which was extremely confusing read more

This place has the best customer service and everyone was so friendly and went out of their way to help us. When we got there they were extremely friendly and when we needed to switch rooms and had to call three times to coordinate which room to move to, they were very accommodating and very patient with us. They upgraded us to a super nice room. They also let us go to the pool whenever we wanted. At breakfast they were very generous towards us. This hotel has the most wonderful customer service and I would definitely stay here again. read more

This is my 3rd visit at this particular hotel. I've been satisfied with each visit. The rooms are always clean and welcoming. The staff is great also the views. There is a lot of eateries in the area and also a Whole Foods. This locations is on the outskirts of Dallas. Very clean area and there's a dog park. read more

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Update- We stay here all the time and love it. Their front desk staff is outstanding especially Cade. He always has a smile on his face and makes hotel guests feel welcome. What a great guy and employee! There pool is small but very nice. The outdoor plaza always is filled with people and sometimes they have music or a festival. Great hotel! -- We really like the Aloft. Great location and can walk to so many terrific restaurants. They allow dogs to stay at no additional cost which is a huge plus! Very close to DART so can go anywhere along the rail line quickly. The staff is always very friendly and helpful. Rooms have great views - north side has the courtyard/plaza view and the south side has the dog park view. We book direct through Marriott with the AAA membership discount which saves a lot of money. read more

*HISPANICS/LATINOS WE ARE NOT WELCOME* I have stayed at this property before with no issues as a PLATINUM MEMBER. However this was my first encounter with the manager Cameron who blatantly discriminated and abused his power. What happened: 5am flight to Dallas, called the night before for an early check in I work an all night event. Was informed they could not honor that so I asked if i could cancel and stay at another Marriott Property. "Sorry buddy that will be a cancellation fee" my response wasn't the best but at no time did I raise my voice or call them names. CAMERON DECIDED TO CANCEL WITHOUT MY CONSENT and refuses to waive the cancellation fee. I am a traveling sales rep I will not be able to expense this and it personally cost me $200. From the minute he saw the name Hector I could tell I wasn't his preferred guest. Marriott you can do better, Hilton I hope you enjoy my 70 nights a year. Again if you're LATINO, expect to have some looks given to you by staff Pro tip: loyalty members AVOID this hotel like the plague, if Cameron throws a tantrum and decides to cancel and charge you, Marriott support has no way to reverse charge after the fact. read more

i had one night reservation. booked with the hotel overpaid for 1 night billed 2 and even their corporate office will not resond pure turds. lots of great places to stay this is not one of them!!!!!!!!!!!! read more

This place at first glance looks nice. But under the covers there are issues While here only one elevator was working The pillows on the beds are laughable. We really needed double what was provided as they are essentially flat by morning But the real issue we experienced is the insane amount of noise created by the array of metal ac units right outage our window in 206. They were loud even though someone thought putting a pony wall between them and the room windows. The real noise issue became apparent at 3am when it started raining and those metal ac units became an orchestra of ping ping ping....all night. It was so loud we originally thought it was hail. But no, just rain. For hours For potential guests...REFUSE rooms 202,204,206,2"8 and 210 if rain ia in the forecast until management mitigates the sound issues. For management...these rooms really should not be in service. You have been warned read more

I agree with one of the recent reviews....the hotel is clean and modern (a little too modern for my taste, but that's just personal preference). Parking is easy and free (huge bonus). The location is wonderful and close to so many things. Be advised that there is NO HOT WATER in the showers, luke warm at best, and minimal water pressure. From reading past reviews, this is an ongoing problem. The thermostat is another issue. It is not possible to really control the temperature in the room. Marriott puts governors on the thermostats. You can put in a temperature over 65 degrees. At that point, you are at the mercy of the HVAC system if you get heat or cold air. I don't like hot air blowing on me when I sleep, and I was up and down all night due to being too hot or cold. The room is on the smaller side, so it also gets stuffy easily. If you are warm natured, be aware of this. Also, Marriott is trying to be "green" and conserve water, so the toilet won't flush down solid mater (poop) unless you flush THREE times at a minimum. And I'm not talking about a 500 lb man that just ate at the all you can eat buffet size of poop....just normal poop. This is the fourth Marriott owned hotel that I've recently stayed at that had these issues, so I'm thinking it's a Marriott corporation thing. I will prefer to stick w/ Hyatt and Hilton if at all possible. It is a shame, because Marriott has some beautiful properties, but if you can't sleep and can't take a hot shower, it doesn't matter how pretty the decor is. The AC Marriott in Washington DC and the Marriott in Grand Cayman have similar problems. The desk clerk at check out was kind. When I told her I was excited to get home to take a hot shower she told me that this was a problem with a lot of the rooms and asked if I wanted to be put on "the compensation list" for my inconvenience. I said, "yes maam, please put me on that list". So we will see what compensation Marriott offers...... read more

Breakfast buffet was decent. It's seems to be a newer hotel, but built at a discount price (towel and toilet paper bars crooked). Totally my fault, but I left my phone charger plugged into the wall and it was a nice one. At first they said they had it and they would mail it to me (I told them I would pay for shipping), then when I called back to check on it the charger had mysteriously disappeared. Overall, a C rating but better customer service would help. read more

Nothing but scalding hot water out of the tap and shower. Called down at 4pm and they said they had the water heater repaired the day before and would send someone down to check. 11am the following morning problem is still not fixed. Employee I spoke to seemed to not care at all and couldn't tell me if or when the problem would ever be fixed. No idea if the issue was ever resolved as we decided to find a new hotel. read more

I would give this -10 stars if I could. I had the most awful experience here I checked in on 12 December and had no hot water. On 13 December having utilized the gym to work out for my workday, I returned and there was still no hot water, it was freezing cold. I notified the manager that there was two days of cold water and the manager Cameron not accommodating, in fact, he was rude. He would not let me check out stating that there was a plumber fixing the hot water. I had to go to a friend's house shower and prepare for my day. Cameron promised that the water would be fixed by end of day. Saturday as I was exiting the elevator I ran into a lady who said that there was no hot water since that Monday. This hotel allowed me to check in under false pretenses, knowing full well that there was no hot water and did not give me the option to make a decision whether maintain my reservation. We pay for the basic human necessities staying at hotels. This is completely unacceptable. After much debate with Cameron, he finally promised to refund me for the next day +25% off for the two previous days and Marriott credits. Well, we can guess how that goes. I did call my credit card company and they called Cameron and he promised to refund me $197, and the 25% off which I still haven't received. He was very reluctant and rude to even give that knowing full well he was deceptive and what was going on with the hotel. I would never recommend anyone checking into this hotel. Aloft and Marriott do better!! read more

Had a good experience here. Despite a few things. Mainly being covid. Hotel! It's great! Location is in a nice business center area with walking distance to donuts, restaurants, and cookies. The hotel is a little confusing if you're just trying to park your car and walk in. No clear directions to the parking lot (which is in the rear of the hotel). Parked on the side street and checked in. The little hotel bar is closed, bummer. The restaurants around all close around 9. Second bummer. Got checked in, super good experience here. Polite. Inviting. Friendly. Hooked me up with a 8th floor park view. The room: smelled clean. You know when you walk in and everything smells like freshness. Ah it was nice. Room was a nice size, TV was big! Faced the bed so no awkward watching angles. One thing I hated was the window. Loved how you had a nice view right outside but there was only a blackout shade. No privacy veil. So it was either pitch black or open. No in-between. Deal breaker? No way. Mild annoyance? Yep. Water was hot in the shower and had nice lighting. I'm an ironer, so I'll let you know the iron was in good shape and didn't stain my clothes! Love the location. Liked the hotel. I'll be back in a few weeks and will stay here again! Syoy! read more

I recommend This amazing hotel ! We used this hotel for our daughters wedding . We blocked the room for out of town guests . Becky was absolutely amazing !! She took good care of us and made sure everything ran smoothly . Everyone just loved this area that the hotel is located in . They work with cross creek ranch where we had the venue, and they had a shuttle to and from the reception for our drinking guests. It was just perfect . They were right on time. I just love this place . If you are planning a wedding , ask for Becky. read more

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Booked this hotel for two nights while in town for business. Never stayed at an Aloft, so thought I'd give it a try. This one visit had turned me off to the brand completely. When I arrived for check-in noticed the bar and pool table (in lobby??) were packed full of people, the employee of the front desk being one of them. Checked in, went to my room and was disappointed by the stark, empty room. Beds are terrible, slipping and sliding all over the polished wood base. Tried to sleep at night with strange banging sound all night in hallway. Woke up the next morning to take a shower. Turned on the water, scalding hot. Turned it down slightly, freezing cold. There is no in-between. Came back to room both days, no cleaning of room. Trash can is still full, coffee machine empty. Oh, and the HBO "streaming" is out of order. Avoid at all costs. Will never stay here again. read more

Cool ambiance and stylish, BUT, noisy. I stayed on the 3rd floor and could hear weights being slammed on the 2nd floor at 6 am. Staff is pleasant, but disengaged. Other positives include great location--actually walkable. Breakfast is made to order but it takes a long time to receive. I wouldn't go for that option if you are in a hurry. read more

Read before you get a room. I stayed here about a year ago for a conference. Rooms were clean, smelled nice. Love the live music at night. So I decided to stay here again a few weeks ago. The first room smelled so bad I had to ask for a different room he apologized and said the new cleaning products were making a lot of people sick. The second room still smelled but I decided to stay. I tried the pool but it was green and very dirty. I woke up in the middle of the night super itchy. I had bites all over my back. I was so frustrated I got up and left. I tried to reach out to customer service and tell them there are bugs in the room. He was so rude and said no one else cared. Unfortunately I don't want someone having the same experience so I would try somewhere else. read more

From out of state and this is my favorite hotel in the whole dfw area. Always super clean and the location is fantastic, lots of restaurants supermarkets bars and shopping in walking distance. Very safe area too read more

Aloft by Marriott Richardson - Hotels Near Me - Richardson, Texas

The rooms were alright but not too good , I was hoping for a better pool but it's a very small one .

I've been here for two nights out of an 8 night stay and I'm dreading the other 6. My company booked me here. I don't believe this hotel is not intended for people staying more than 48 hours. There have been minor issues that I overlooked but this morning takes the cake. I ordered a plant based sandwich with all vegan fixings. I was served a non vegan sandwich. I informed the person that made it and she looked perplexed and walked away. I then informed the front desk, ordered it again and requested not to be charged for it because as a vegan...my sensibilities and all that were wronged. We can fight about that later. Request was granted. I waited for roughly 10 minutes for the next sandwich and was approached by the employee at the front desk who helped me reorder and was asked if I was waiting for something. The person says "oh. I thought you canceled that." Me- "you thought I canceled something I didn't want you to charge me for? I gave the cook back my sandwich and asked you for another." "Oh. Okay. Let me tell her." I left in a huff. The Wi-Fi is also nonexistent!! I don't know which one of the two is worse. Whatever your doing in Dallas, don't stay here. You'll be disappointed. read more

We had a wedding party and reserved rooms over a month in advance. Spent 2 hours on the phone requesting connecting rooms because we have 3 small children. Was told to call the hotel the week before to confirm they can accommodate us. Did that and was told Yes plus early check in between 10:00 and 11:00. Called again the evening before to confirm again. Was told yes everything is good. Get there to check in and was told can't check in plus done have connecting rooms available. I told them I had called 3 times , to which the manager replied that's just a request. We can't guaranty anything. Will never recommend or do business with them or Marriott again!! Even called Marriott corporate. No customer service or support anymore. Just lies !!! Worst service every. read more

Second time staying here. both times TV internet didn't work. Front desk says to call 888 number. 888 number says front desk deals with TV issues. So no TV, despite hotel advertising free Max. Last time staying here. read more

we got to the hotel from houston (4 hour drive) around 3pm. told us there is no electricity just go somewhere else we wwe'll just refund you when the power is back. Seriously! as in they dont care becaue they said its not their fault . bad weather is Gods will causing no poweri mean .. thats it?. I guess that White male in the counter hates asians like me. i think for them ... costumer is always wrong. i would never ever go back to this hotel service again. never trust aloft. you can be homeless. This is totally unacceptable! its just unbelievable. read more

Nice rooms, could have better customer service. Also parking security was lacking due to broken entry. Entire stay worth the value though!

This hotel is in an up and coming mixed use development in Richardson. The hotel it's self was nice, clean, and new. The room was spotless and I could see sweeper marks on the carpet! The staff was very friendly and accommodating. Reason for 3 stars then? I originally reserved a room with a balcony with the highest rate ($194-ish). When I went to check in they didn't have this room style ready so I settled for a king suite (next size room down from my understanding and no balcony) but they charged me the same rate? It was for work and I was being refunded, so whatever but it's just the point. Once I get in the room, I realize there is only one AC unit... in the living room. It could be the fact that I was in dallas on 100* plus days but the bedroom portion of the room NEVER cooled down. I like to sleep around 65* and with one AC unit the room just never cooled down. It couldn't keep up. Lastly, the shower set up is dysfunctional. The door swings in and not out. So when you turn the shower on and close the door your arm will get soaked. Also, getting in the shower is difficult as you have to go through the water to get in and be able to shut the door. They should have made it so they swing out, I have stayed at plenty of aloft hotels and this was a first. Oh, and parking is limited! Try to get back early so you can snag a spot out back - otherwise you're fighting the general public for parallel parking or the public garage. But no knocks to the staff, they were great and the things I disliked about this hotel isn't anything in their power. read more

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Best Hotel ever! Had glowing fountains, in the front beautiful modern lobby. Staff was great. We had a ninth floor room. The view was amazing read more

Great room, nice surrounding area, and a very pet friendly policy including no pet fee. At only $84 a night I was really impressed. I've paid double for worse rooms. I really did my research before booking Aloft, and it really paid off. Everywhere else was the same price with dated, dusty looking rooms, along with $50-100 pet fees. There's also currently a large grassy lot next door that many dogs use as a temporary dog park. Really couldn't have been a better place to stay as a dog owner. Even without a dog it was a great hotel that was very clean and had a modern flair. I've already been recommending it to anyone asking where I'm staying. read more

Hotel is in a lively faux city square in walking distance of several restaurants. As with aloft concepts it's modern and streamlined with a friendly well appointed staff. Lobby has a good size bar and pool table. Work out facility is small but has all of the basics you need to get swoll. It overlooks the pool and the courtyard. The room was clean with nice crisp linens on the bed. Front desk was very responsive to my noise complaint regarding an adjacent room. Some jerk felt it necessary to play his guitar from 9 pm to midnight. read more

Manager was extremely rude and told our performer she "Didn't give a f---". She fired the person that had set up the sound system right before the performance. read more

Room is comfy. Don't eat breakfast here though. They provided a voucher for a free breakfast but they don't have the kitchen staff to handle the orders. Wasted 20 minutes for a breakfast that was never made. Stay here but get breakfast elsewhere Update: hotel made up for it the mishap. I used my voucher for breakfast and it didn't take 20 minutes. They also provided me a credit for a "convenience store" purchase . read more

Staff was extremely nice and room was very clean! Even though it was 104 degrees Fahrenheit when I was visiting, the room stayed nice and chilled. Great stay with a lot of yummy restaurants nearby. read more

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We chose this hotel to accommodate our family coming in for our daughters wedding this past weekend, April 22, 2023 and let me tell you, from the very beginning... to the very end- they made sure all my family members felt welcomed! 23 rooms booked and NOT one family member had an issue. The bridal suite was amazing and HUGE!! Our daughter, her bridal party and myself were able to have our makeup artist and hair stylist do our hair and makeup in there. Besides that, Cameron was an excellent shuttle driver to our venue!! Thankful for the back and forth shuttles!!! The lobby kept our family entertained.. pool table, bar, lots of room to catch up with family... Omg not to mention the grapefruit water in the lobby!! My family LOVE THAT STUFF! I just really appreciated everything!!! Also thank you to Ellen Wiley & Becky Milkie for the first initial contact to the last updated head count! We also left welcome bags for our family and the front desk were sure everyone got one! read more

Aloft by Marriott Richardson - Hotels Near Me - Richardson, Texas

If I could give zero stars, that would be my rating. My in-laws stayed here over Thanksgiving. On Thanksgiving Day, there was no housekeeping! The manager said that they don't have housekeeping on holidays because they were not a "service hotel." This morning, there was no breakfast to speak of. What they had was still on the counters this afternoon at 5:30. That's not safe to eat. To be fair, the room was nice. But it's not worth the aggravation. read more

Very nice hotel. Clean, utilitarian rooms. Friendly, helpful staff. But I would not recommend for more thN one guest. All they have for seating in the room is a desk chair. For me that was a deal breaker. read more

Aloft by Marriott Richardson - This is the only chair in the room. - Hotels Near Me - Richardson, Texas

I've stayed here twice in a year and was hoping it would stay elite but....... First time was good no real issues except parking not enough. Second time first room had smell changed rooms and second room still wasn't fresh and clean like you would expect from this chain that motel smell instead of hotel clean. And of course parking again wasn't issue if you come back late very small lot and back and not enough street parking especially when surrounded by apartments and office buildings. read more

If you are a smoker you may have an issue. When I checked out I was charged with a "smoking fee" even though I was 8 months pregnant and no one smoked inside the room. My partner smoked outside of the hotel as he ALWAYS does and because the smell of "smoke" doesn't just go away when you walk into a room, it was assumed someone had smoked in the room. The manager was VERY unaccommodating and had no interest in hearing me out. I travel frequently for work, and will no longer be staying at Marriot hotels because of this experience. read more