Thankfully the nicest front desk clerk got us rooms in this beautiful hotel…read more Dezmeon went above and beyond in making us feel welcome and cared for. We had been at another Hilton property and left because it was filthy and I called this one and Dezmeon said come over and we will get you settled in a room. He went Above and beyond. Situated in an amazing area of the Woodlands. Perfect set up to go walk to restaurants and walking path. We loved it. Hotel has everything you would need. Super clean rooms. Way to go Hilton in having

I had such high hopes for this visit. We were treating ourselves to a girls weekend (2 nights) and…read moreit didn't go as expected. The good: the hotel looks nice. It has lots of seating and the rooms had all the amenities. Very modern and clean. The pillows were comfy. Their complimentary breakfast is amazing. This is the only reason it's not 1 stars. It could have been the perfect trip..... The bad: OUR ROOM FLOODED! I took a shower the first morning and directly on the other side of the wall, in the bedroom, the floor flooded! It was so soaked, when I stepped on it squished between my toes. It completely soaked by bag and soaked into all my clothes ruining them for the entire trip. I couldn't wear anything but dirty clothes until going home the next day. When we called the front desk to notify them, they said "oh that happens, we will send someone up" and maintenance brought an industrial air blower and left it on the carpet. We couldn't take showers after our concert sweating from the 100° weather for 5 hours because they didn't fix the issue, just left the blower behind. When we got back at 11:30p, the wet spot had spread to past the end of the bed and under the bed. So at least we could access the bed from the other side. Checked out at 7am and just went home because it was disgusting. I am greatly disappointed that the front desk was aware showering was an issue causing room flooding and isn't doing anything about it. We were not moved to another room and there was no rectification, or even acknowledgment of the inconvenience. Any amount of sympathy or compassion would have made for a better experience. Thankfully it was just one more night. Additionally, The valet was never available. No one outside, and the person we talked to at the front desk was not helpful and couldn't tell us anything. Only 1 time out of all 3 days was someone available for valet without having to be tracked down by the front staff. We won't be back. I don't want to risk this happening again. Just not worth it.

We did a staycation here for our anniversary on the weekend of May 8-10. Booking with points and a…read moresuite upgrade reward, we were placed in a suite at room 422 which gave an overview of the HEB and neighboring shops in that area. Plus the location is close to the Cynthia Woods Pavilion so it allowed us to hear the Dave Matthews Band concert performance which took place on the 8th. Nothing like hearing the soulful sounds of the violins and horns from that band. The hotel has some nice amenities including a hot tub and pool located on the 2nd floor (both are outdoors). There's several lounge chairs where you can hang out while you get your tan on by the pool. There's also a hotel kitchen/bar area serving up nice cocktails and theres' the breakfast area which is complimentary for Globalist members which we took advantage of. I loved their brisket eggs benedict; definitely recommend ordering. Now back to our suite, there was also a lounge couch giving us more room to spread out. They also gave us complimentary chocolates and a hand-written note welcoming us while mentioning our anniversary. I really liked that personal touch as it made us feel valued. The bed is comfortable and we slept quite nicely. There is a mural above the bed of some woman with a hat covering her eyes; it kind of freaked us out at first but we grew to appreciate the artistic touch. Parking is behind the hotel where you can do valet or self-parking. It's also within walking distance for all the shops/outlets so there's plenty to do staying here. Definitely a favorite hotel of ours and we'll be more than happy to stay here again!

This is a fantastic option in a beautiful location!…read more The hotel itself is pretty nice, we stayed in a regular suite and it was adequate for our needs. We had breakfast in the morning before checkout and it was great. The staff were friendly and welcoming all over the property. I would definitely stay here in the future.

Always a great experience! Beds are comfortable, staff is accommodating and friendly. Breakfast has…read morea variety of foods. Quiet and restful place!

Check in was quick and the room was quiet and spacious. Front Desk staff was polite and friendly…read more They gave me a parking permit to put in my car but they didn't tell me it was a $10 per night parking charge until I saw it on my bill at checkout. So just beware. Free breakfast was actually pretty good and good coffee too. I got a good nights sleep in a nice quiet room with a comfy bed and had a good breakfast. For the $121/night rate it was worth it.

Beautiful and clean hotel with spacious guest room and bathroom. Close walking distance, about half…read morea mile to nearby stores and places to eat. Nice area that feels safe to be out and about all day.

I myself had a great stay here, obviously people could have a different experience, but I am…read moresurprised by the average of 3 stars here, 5 stars IMO. Everything was excellent for me. The hotel itself is clean and feels updated, the staff was friendly and welcoming, the rooms are spacious and new, the restaurants served good food, the gym was excellent as well. Did not try it, but they also have a nice looking pool. So really what's not to like. All of this and very close to many other restaurants in the woodlands area. The room was appointed nicely, design wise, it felt upscale, bed was comfortable, full glass shower, wide plank style tiles, comes with a mini fridge and coffee maker as well. The fridge is a great thing to have while traveling and not all hotels have them these days which is a shame. It also has a nice desk area to work at, TV and a little lounge area. The gym, nice sized gym, cardio equipment, treadmills, elliptical machines, Peloton bikes, etc. the also have dumbbells, but max out at 50 lbs, (which I would like to see a bit heavier), a couple benches, a multifunctional life fitness weight machine as well as a stretching area and kettle bells, some other machines, everything you need to get a nice workout. I need to stay at places with a nice gym and will skip places that don't have one, this one is great. They also have chilled towels you can use during or at the end of your workout, always like to see those little touches. All and all, excellent property and would not mind staying here again if I am in the area. I would recommend you check them out. Join their Bonvoy membership as well to get points on stays and eventually can use those points for free nights, etc. Enjoy!

I like the hair salon here. I think the staff does a good…read morejob-- My family likes to give me gift certificates here and I truly appreciate th chance to be here. If Robin is there, she will slays make certain you get the right stylist and tries to align her schedule easily with yours. Excellent and on time service.

Here for the Wine & Food week event. So i decided to do a Staycation. I've come here for a few…read moreevents so it was nice to be a guest. Loved the location, convenient parking garage free of charge. Skywalk with elevators to the hotel. Easy check in process,clean facilty. Stay came M lounge access, free smores and a dining credit. I enjoyed the lounge they had a nice variety of drinks and snack. Accessible 24hrs by key card. I did sit outside by the fire pit to enjoy my smores. The pool area was nice, luckily had it to myself including the jacuzzi. Ordered room service because what's a staycation with a little champagne, dessert and breakfast? I enjoyed their key lime pie. The french toast was delicious. Soft and sweet with crispy edges i didn't even need syrup. I truly enjoyed my stay, bed was comfortable and the room was clean. Excited to enjou this facilty again hopefully to take a bike ride or enjoy a trolley ride.

A descent hotel but lacking the extra modern detail…read more Not a bad price, clean room but missing the modern outlets and charging stations. Place was clean, shower was strong, tv was placed strangely in relation to the bed. I'd stay again but would hope they would update a bit.

This is my go-to hotel when staying in Spring. The hotel and rooms are always clean. Every staff…read moremember I've encountered in my many stays has been very friendly and willing to go above and beyond. Great location right off the 45. Quiet area.

I had High hopes, however, it just wasn't the right fit for a family friendly vacation at that…read moreprice especially. What went well: - The grounds are well-kept. Service is friendly and pool restaurant good. The country club is in walking distance if you want golf or tennis. There are several pools. For families, the pool is THE activity and truly, the only activity. The woodlands lake is a 5 min drive so the trolly and pedal boats entertained us! It was fun. The breakfast was delicious. What was a disappointment: - total of 1 lifeguard for the entire pool area, which included three pools and a lazy river with a wave area. There is "swim at your own risk" signage, but that is NOT a family friendly environment. - there is a 1x/ day arts and crafts that you have to pay extra to do. - the other staff-led activities were bingo, movie by the pool, and karaoke. The staff was not energetic, smiling, or enthusiastic with the exception of the activities manager who led the water melon eating contest. - it rained for one of the afternoons so we all went into the conference center for games. Wow was that disappointing. The staff was sitting around at a table, no music, no explanation of the table games, not interacting with the guests. When asked they said "you can play whichever game you want, it's self service." My husband and I used our phones to at least put on music, we facilitated a game of tag, and several families had to escalate to the manager to setup the karaoke and popcorn machine because the staff in the room was literally sitting around sticking to a rigid schedule and telling us they can't set anything up until a certain time. Of course the manager said that is absolutely not true. - the staff didn't know how to work the projector for karaoke so the kids just used a laptop that the staff member had sitting on her lap. Minimal interaction etc. The events team staff (minus the supervisor) was really subpar. Easily made for a 2 rating for sure. If you want a true family getaway, the JW Marriott in San Antonio is far superior. Photo with my son and one of the disengaged staff members. I'll also say that, again, for this luxury price, the staff need branded sweaters not oversized personal apparel.

This is exactly what I thought it was. We stayed here for 3 nights travelling from North Texas to…read moresee a concert at the Cynthia Woods Pavillion. The grounds were clean and the staff was friendly. All the food we had was pretty solid. There really isn't a ton to do other than hang out at the pool which is fine. I'm not giving it 5 stars because the interiors of the rooms is a little dated and I'm not a fan of letting day passers come hang out at the pool for the day. I also knew that was the case going in so I'm complaining. The golf course looked immaculate and the conf center and associated ammenitied were a little more updated than to rooms. If another band comes and plays in this area, we will stay here again.

Stayed at this Hilton Garden Inn location during Thanksgiving week and weekend. The location is…read moregreat, it is right across the street from shopping centers and the mall, and right next-door to a high-end outdoor shopping center. The location was easy to get to and was no more than 20 minutes from most of the places we had to visit over the week. First of all, they get five stars for accommodating us on short notice and for their customer service. In terms of the hotel, they could do some work with the plumbing. During our stay, the water would go in and out, and sometimes it would be piping hot and other times freezing cold. We stayed in room 405. Our room was great, except for the air conditioning did not work in the bedroom... It was fine everywhere else in the room. I was happy that there was a sofa bed in the room as we had an unexpected guest join us... And we were glad to be able to accommodate. However, the sofa bed mattress needs to be changed. It is so bad that if you merely sit on it, you can feel not only the springs of the mattress, but the metal bars of the sofa bed as well and that is not good when you need to get a good night's rest. Overall, the staff was very friendly. Their breakfast ends by 10 AM and if you're down there by 9:50 AM, they will be putting away the food and cleaning up around you, which I thought was a little bit strange. I figured because it was Thanksgiving week and nobody wanted to be there working that's the way it had to be. The hotel also charges $16 per night to park there. However, if you are there for five nights or more, the parking is free. If you need to park there, make sure that you get your parking permit from the front desk or your car will be towed. Other than the items I mentioned, it is a nice hotel, and it is very clean, and the housekeeping people were very accommodating and friendly. Enjoy!

Stayed with my son during a race. The location is great and the room itself was large and in great…read moreshape

The staff is very friendly and helpful. I love this hotel. I love the amenities. This is a great…read morelocation. The beds are very comfortable . I would highly recommend this hotel.

I had High hopes, however, it just wasn't the right fit for a family friendly vacation at that…read moreprice especially. What went well: - The grounds are well-kept. Service is friendly and pool restaurant good. The country club is in walking distance if you want golf or tennis. There are several pools. For families, the pool is THE activity and truly, the only activity. The woodlands lake is a 5 min drive so the trolly and pedal boats entertained us! It was fun. The breakfast was delicious. What was a disappointment: - total of 1 lifeguard for the entire pool area, which included three pools and a lazy river with a wave area. There is "swim at your own risk" signage, but that is NOT a family friendly environment. - there is a 1x/ day arts and crafts that you have to pay extra to do. - the other staff-led activities were bingo, movie by the pool, and karaoke. The staff was not energetic, smiling, or enthusiastic with the exception of the activities manager who led the water melon eating contest. - it rained for one of the afternoons so we all went into the conference center for games. Wow was that disappointing. The staff was sitting around at a table, no music, no explanation of the table games, not interacting with the guests. When asked they said "you can play whichever game you want, it's self service." My husband and I used our phones to at least put on music, we facilitated a game of tag, and several families had to escalate to the manager to setup the karaoke and popcorn machine because the staff in the room was literally sitting around sticking to a rigid schedule and telling us they can't set anything up until a certain time. Of course the manager said that is absolutely not true. - the staff didn't know how to work the projector for karaoke so the kids just used a laptop that the staff member had sitting on her lap. Minimal interaction etc. The events team staff (minus the supervisor) was really subpar. Easily made for a 2 rating for sure. If you want a true family getaway, the JW Marriott in San Antonio is far superior. Photo with my son and one of the disengaged staff members. I'll also say that, again, for this luxury price, the staff need branded sweaters not oversized personal apparel.

We checked in late. The staff were friendly and accommodating, provided waters and a snack. The…read morehotel is currently being renovated however it is clean and well taken care of. Our room and bathroom were clean and well supplier. We really liked the leather couch as we always wonder about the cloth ones. Overall would stay again, great location too. They also have a 24 hour gym and when we checked in the pool was still open.

I have stayed here a few times due to its convenient location to shopping in the Woodlands. It's…read moreclean and the staff is usually friendly. Last month I stayed here and they were in the midst of a renovation. My first room was really loud, and not quite ready for guests. It was missing trash cans and other items and it hadn't been completely finished. The a/c was super loud. My phone rang and it was the front desk guy to tell me that my neighbors complained about the a/c noise. He informed me that I had to get out of that room at that moment. I am disabled and was staying there for 8 nights, so I couldn't just pack up and go, quickly. I told him that it would take a bit and he was not OK w/that. It's hard for me to schlep luggage and in fact, I send my big suitcase ahead. So, I packed up, but was not offered any help getting my luggage to my new room. In their defense I should have asked for assistance. The desk guy met me at the elevator and I was given a new room that was much better and had been completely renovated. The good stuff: I send my luggage ahead, as I mentioned and the front desk ladies were so nice and helpful. I was always greeted as I walked by the front desk. The hotel is clean.