This is my go-to hotel when staying in Spring. The hotel and rooms are always clean. Every staff…read moremember I've encountered in my many stays has been very friendly and willing to go above and beyond. Great location right off the 45. Quiet area.

My experience with this hotel was great the staff was very nice and helpful during my business trip…read morekeep it up....

Very excited to check in here. Had to stay for a wedding and never been to Spring Texas. It was…read moresuch a pretty location. Here is some of my takes~ Pros~pretty area and nice park around the hotel -quiet surroundings and quite hidden business area -pretty and lush trees and greenery -lovely lobby -smooth check in -courteous check in -nice rooms -nice park outside -clean bathroom -cold room temp -gold member upgraded to higher 9th floor -liked how there is pretty large long couch in our 2 queen room -comfty beds -prompt and kind room service when asked for more towels -ample parking on the side of the hotel -late checkout available Cons-housekeeping was very loud early in the morning around 7-8am. Stood outside our hall talking so heard everything and woke us up -sink was rusty so showing the age -low water pressure -AC was tad loud -loud sheets -only had couple towels for a 4 people room. Had to request for more Was a nice enough stay. Lovely hotel and if we are ever in Spring again wouldn't mind staying here again to try it again!

I just wanna take a moment to say Jackie may be new, but is an asset to the hotel with her…read morewonderful customer service. Beautiful hotel, great area with amazing restaurants across the street. I came during Christmas so there was a gingerbread village to walk to. The infinity pool is great although could be warmer during winter! Love the Christmas decor. I slept well, nice bed and pillows. Ac not too loud. Paid parking or you might find free (for now) street parking. Wouldn't hesitate to return.

Always a great experience! Beds are comfortable, staff is accommodating and friendly. Breakfast has…read morea variety of foods. Quiet and restful place!

Check in was quick and the room was quiet and spacious. Front Desk staff was polite and friendly…read more They gave me a parking permit to put in my car but they didn't tell me it was a $10 per night parking charge until I saw it on my bill at checkout. So just beware. Free breakfast was actually pretty good and good coffee too. I got a good nights sleep in a nice quiet room with a comfy bed and had a good breakfast. For the $121/night rate it was worth it.

Really great breakfast, friendly staff, nice rooms. Also there was tons of public open space along…read morewith a good bar and gym that did have a peloton bike! I was happy with my stay

Pretty good stay. Staff is very friendly and helpful. Erin at the desk helped me find the meeting…read moreroom I was looking for, very nice young lady.

Thankfully the nicest front desk clerk got us rooms in this beautiful hotel…read more Dezmeon went above and beyond in making us feel welcome and cared for. We had been at another Hilton property and left because it was filthy and I called this one and Dezmeon said come over and we will get you settled in a room. He went Above and beyond. Situated in an amazing area of the Woodlands. Perfect set up to go walk to restaurants and walking path. We loved it. Hotel has everything you would need. Super clean rooms. Way to go Hilton in having

I had such high hopes for this visit. We were treating ourselves to a girls weekend (2 nights) and…read moreit didn't go as expected. The good: the hotel looks nice. It has lots of seating and the rooms had all the amenities. Very modern and clean. The pillows were comfy. Their complimentary breakfast is amazing. This is the only reason it's not 1 stars. It could have been the perfect trip..... The bad: OUR ROOM FLOODED! I took a shower the first morning and directly on the other side of the wall, in the bedroom, the floor flooded! It was so soaked, when I stepped on it squished between my toes. It completely soaked by bag and soaked into all my clothes ruining them for the entire trip. I couldn't wear anything but dirty clothes until going home the next day. When we called the front desk to notify them, they said "oh that happens, we will send someone up" and maintenance brought an industrial air blower and left it on the carpet. We couldn't take showers after our concert sweating from the 100° weather for 5 hours because they didn't fix the issue, just left the blower behind. When we got back at 11:30p, the wet spot had spread to past the end of the bed and under the bed. So at least we could access the bed from the other side. Checked out at 7am and just went home because it was disgusting. I am greatly disappointed that the front desk was aware showering was an issue causing room flooding and isn't doing anything about it. We were not moved to another room and there was no rectification, or even acknowledgment of the inconvenience. Any amount of sympathy or compassion would have made for a better experience. Thankfully it was just one more night. Additionally, The valet was never available. No one outside, and the person we talked to at the front desk was not helpful and couldn't tell us anything. Only 1 time out of all 3 days was someone available for valet without having to be tracked down by the front staff. We won't be back. I don't want to risk this happening again. Just not worth it.

The room was clean, the bed was comfy, and the check in process was easy. There was no tub, stand…read moreup shower only which is fine by me but just an observation. The price was really good so no complaints there. I had 2 issues with this place, and they are pretty minor but could be major. 1) the toilet paper was 1-ply and felt like I was wiping with sandpaper. The TP was so thin that I could have easily come out with a pudding pop on my finger if I wasn't careful! Sorry for that visual. 2) there were no outlets by the bed. Well they were behind some panel that I couldn't access without ripping a piece of wood off the wall because the alarm clock was there. Speaking of which, thanks to the asshole who left the alarm set for 3:30am and at full blast! Why are alarm clocks in hotels still a thing? Use your phone! Now to some this may be no big deal that there are no outlets by the bed but to us CPAP people, it's a necessity. Luckily, I had a mini extension cord with me. So outlet access, an extra ply of TP oh and bananas at breakfast! Get those 3 things fixed and it's 4 stars in terms of value

Room never got cleaned despite asking several times. They only offered "points" for inconvenience…read moreand compensation. A/C worked when it wanted to. Refrigerator didn't work. Wasn't fully furnished. Half the lights didn't work. No tub stopper. Front desk personnel was almost invisible and front desk not clean. Sometimes a bell on the desk but most of the time no bell. People would come in and have to holler for someone to come out to help them check in .Half cups of water sitting on counter. Hallways looked like a war zone. Only 4 valet carts that were cumbersome and hard to get in the room with the heavy doors. Will not stay here ever.

I would give no stars if that was possible! I had to stay here by default because of working for a…read morefriend. So he booked us there... one morning the elevator didn't work. Not good at 5am and you're on the 3rd floor. Also the room never really got cleaned for one reason another. So if you have ANY Personal belongings on the bed, it will not be touched. Bathroom floor was disgusting. Room smelled musty/bad. A/C was on its own schedule basically non existent if you like it cool in the afternoon and evening. Evening Front desk associate was usually MIA. No bell on the counter in the evening if you needed anything (ie clean bathroom towels). That was not even the worst part! Female evening staff almost hostile. Bathroom exhaust fan was broke and everything metal in the bathroom had rust on it! Oh yea and if you want ice, well that's only on the 3rd floor! I Do Not Recommend this place. NEEDs a total overall from the ground all the way up to staff, cleaning and front desk personnel. I could say more but I won't.

Tldr: housekeeping theft…read more My first problem here came when I needed a shower. I turned the knob to the hot indicator but the water was cold. I tried the room phone but couldn't reach the front desk as it would ring then hang up. I tried dialing the main number and when it was going to transfer me to the operator, it then said extension invalid and hung up. So cold shower the first morning, and that evening I managed to get help and it turned out the indicator was all wrong, you had to twist it to cold for it to be hot, and if you keep twisting till you reach hot it was boiling. However the bigger issue was a wedding gift I had for my friends was stolen by housekeeping on the second day while I was out, a fancy small gift bag I had left next to the TV. I didn't realize it until the third day when I was preparing for the wedding. The manager said they stand by their staff but would file a report. There was $200 in a sealed card envelope plus white chocolate bars. The manager said its a case of "he said vs she said" and thus nothing can be done. Horrible.

Sometimes you don't need to travel far to enjoy a little getaway, and this hotel made for a pretty…read morenice escape. My first impression was very positive. The property is tucked into a quieter area, and the small lake behind the hotel creates a surprisingly relaxing backdrop, especially from the pool area and certain rooms. It adds a nice touch to the overall atmosphere. The staff were ready to help the moment I walked through the doors. Check-in was quick, my reservation was easy to locate, and they took the time to explain everything happening around the property during my stay. Once I made it to my room, I was happy with what I found. The room was cute, clean, and the bed was comfortable. Overall, it gave the impression of a quality hotel that takes pride in its appearance. As the evening went on, I did notice a couple of things. The shower setup wasn't my favorite as someone on the shorter side. Let's just say the showerhead seemed determined to have a direct conversation with my face. The bigger thing future guests should know about is the noise level. If you're a light sleeper, I'd recommend requesting a room on the fourth floor if possible. I noticed quite a bit of sound carrying through the building during the evening. It wasn't a dealbreaker for me, but it was definitely noticeable and could be more bothersome for someone who is sensitive to noise. What truly impressed me, though, was the customer service. During my stay, the staff reached out to check on how things were going, and I shared the same feedback I've mentioned here. When I tell you they went above and beyond to address my concerns, I mean it. Not only were they incredibly kind, but they responded quickly and genuinely seemed invested in making my stay better. Honestly, that level of service is what won me over. I spent some time relaxing by the lake afterward, enjoying the view, and it turned into one of the most peaceful parts of my trip. While I didn't have a chance to eat on-site, I did enjoy a few drinks, and they were quite tasty. Overall, this is a beautiful property with a great location, comfortable rooms, and some of the best customer service I've experienced at a hotel. A few adjustments to noise management would make it even better, but the staff's commitment to guest satisfaction left a lasting impression on me.

Great location, plenty of parking and friendly staff. The lobby is bright with plenty of seating…read morewith a market for some snacks. The bar is not inside the restaurant but in the lobby as well. The rooms are comfy and clean. You really need to specify what water view you want. I got the parking lot with water in the distance. I really enjoyed dinner in the long bar. Being a solo traveler I don't want to sit at a table alone in the restaurant. But it looks nice inside. The food is good and bartenders great. The pool area is also nice. Overall it's clean, quiet, and I highly recommend it. I'll definitely be back.

For the money, this place is a good deal. It's not super nice, but I believe I paid $80/night, so…read moreyou get what you pay for, right? Clean rooms. Good room overall. Weird pillows - see pic. Lobby and hallways were uncomfortably warm. Not a great first impression. But room was a good temp. Breakfast... was okay. Not great. Hot options were limited and healthy options were also limited. Styrofoam + plastic disposable stuff is always a turn-off. But it's cheap. And a convenient location. And the room was good. So hey, you get what you pay for.

Very nice clean hotel and comfy bed. Our room was a king room and very spacious…read more Breakfast was your typical continental one and there was plenty to eat. Will definitely stay here again when in the area.

Pros: Easy check in…read moreClean rooms Comfortable beds Free parking Free breakfast Cons: Sink water pressure poor Check in was fast and easy. Our room was ready when we arrived. The room was a double bed. Room 208. It was spacious and clean. The beds were comfortable and the bedding was clean. The room has a fridge and a microwave. They also provide a Keurig with coffee pods. If you want tea, they have some downstairs. The restroom: great water pressure in the shower. Hot water always available. The pressure in the sink was horrible. I ended up having to wash my hands, brush my teeth and wash my face in the tub faucet. They do provide toiletries that include shampoo, conditioner, lotion, and bar soap. Breakfast is complementary. On the weekend it was from 7 to 10. They have hot and cold items. The hot items included sausage, scrambled eggs and potatoes. They also had oatmeal. Cold items included cereal and Greek yogurt. They had fresh fruit. You can always make their famous Texas shaped waffles. Parking is available on site and complementary.

The service and the air conditioner was great just not to sure of how clean the room and linens are.read more