Kathy was friendly and hands on. She was so nice to our dog and very gentle and reassuring. She…read morehas a long standing in the community and a good reputation for good work and fair prices.

Great place. Great staff. I love this place and their affordable prices. I highly recommend this…read moreplace to anyone with pet grooming needs to come here and see for yourself. Five stars for sure!!!!

Our 7mth old puppy needed some maintenance and the spotted dog salon delivered! He received a bath,…read moretoe buff, sanitary trim and all the little details down to stray hairs on his paws were trimmed. He looks so good and smells great! Will definitely be back.

Samantha and her crew were awesome! Our 4 pups looked fantastic after their grooming.read more

Great groomer! Deb does a really good job. Our small dog always comes back looking and smelling…read morebrand new. One key is, once you get in and your leaving. Always schedule your next visit. Can be tricky getting a hold of them at times.

Did a great job on my dog, reasonably priced, but never answered the phone or returned my messages…read moreto make an appointment. Now I take my dog elsewhere.

My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

My Dad took his dog for a grooming at this location and was very unhappy with the overall quality…read moreof the job. The hair was uneven and not cut short enough in most places, the whiskers, face and ears were very uneven and her paws were dirty and untrimmed. When he called to express his dissatisfaction with the service he did not receive a return call. we will not be using this facility again.

I emailed for more information about boarding at Total K9 only to receive an email back from Tina…read morestating when I had dates to board my dog let them know. I wanted to know where the dogs stay, how many dogs are there etc. So I called Tina who promptly told me my dog was not a match for her. What? You never met the dog. I asked too many questions and she seemed bothered to answer them. It felt as if she just wanted off the phone. You'd think she would want new business!? I would not recommend a place that doesn't welcome questions and offer to show you the facility. I definitely would not ever let my dog stay at Total K9.

The girls are fantastic!! They do an amazing job on our akita every time!! she use to never let us…read morebrush her but since she's been going to them she's calmed down and actually enjoys it!!!

From the owner: We are very passionate about our jobs. We treat your loved ones like they are our loved ones !read more

On 9/11 I took two dogs in for a bath and brush appointment. When I called I verified that this…read moreservice included nail trim, paw pad shaving and a sanitation trim. I also confirmed that I could drop my dogs off at 915 for an 11am appointment doing to my work schedule. All of the items mentioned were confirmed. When I husband dropped the dogs off he was met by Alyssa who was clearly upset the dogs arrived early. When he picked up the dogs it was obvious they didn't have their nails trimmed, paw pads cleaned up and their sanitation area was still not trimmed. I called and spoke with Alyssa and she apologized and asked me to bring them back again on 9/12 at 4pm. We too them in and once again their sanitation area was not done. I called and complained to a manager and he told me I'd have to pay for a base grooming session but he'd give me free add one for my conscience. This solution is unacceptable. I paid $120 before tip for two dogs and the service I paid for didn't get done TWO times. Why would have I pay for anything considering I didn't even get done what I had already paid for?

I went in on 6/27/2025 to purchase fish, I noticed in a lot of the tanks there were many dead fish…read more The only tanks that did not have any dead fish were the small and medium comets. After standing by the tanks and having 3 store employee's walk past me, I had to go ask for help. I purchased 6 medium comets for our tank at work. This morning, I come in and all are floating in the water, prior to purchasing the fish we had the water tested and was told the water was perfect. I will never buy fish from here again.

I needed to find a good 0lace for my Ares(Toy Poodle) to be groomed. He looked like the fluffiest…read moreball of white fur so much so, he blended in with his bed and you could have missed him. I took him to a pet store once and they complained he was "too squirmy". Umm he's a puppy! So I looked on Yelp (of course) and found that Lydia's was not too far. I scheduled an appointment and got my fluffy baby in. The place is smaller than one might be used to. Lydia is super nice and so is her staff. She understood that my Ares was 1. A puppy and 2. Had some serious separation anxiety. I told her how I DIDN'T want him cut and she 100% understood the assignment. My baby looked GREAT afterwards. She had to cut him low because he was all tangled (sigh) but he looked amazing. She's our groomer period. She takes good care of the animals while they are in her care. Her prices are normal and there are no surprises. I know what I'm paying every time. Not to mention, I love supporting small businesses! If you have a fur baby that needs a good cut and are on this side of town, give Lydia's a call. You won't be disappointed.

Wow! What a great Vet and grooming Service. First let me say that Dr Lydia Baguette is a very…read morecaring, loving Doctor. She's very knowledgeable and is very reasonable in all aspects of her practice. Her office is small and does get full. They don't give appointments, get there early. I highly recommend her! Now for the grooming. I have schnauzers, they have a specific kind of Haircut. They have always been washed, cut properly at her grooming service. Ali, the groomer is very patient and careful. The dogs come out looking beautiful and clean. They cut their nails, clean their ears, blowout! Also very well priced! Overall I would give this vet/grooming service a 10!

Staff is extremely helpful and knowledgeable. Purchase my first bird from them in September and he…read morehas been wonderful. A great collection of foods and toys for birds. It is well worth the hour long drive I make to go there.

Fantastic hidden gem for bird lovers! The store has so many nice birds, some in cages and some out…read moreon perches. They are calm and healthy,well loved. I was overwhelmed at first, but I got a nice tutorial on the different birds personalities and birth dates. These birds are all hand raised by the owner! I went to the library and got a book out and also went online to do some more research, and we decided on a 4 week old baby Quaker... and got to bring him home at 11 weeks. He is the sweetest thing!!! Cages, toys, food, anything you need is at this store... all with love for birds