We drove over an hour to Alpha One Chevrolet fully prepared to buy a vehicle the same day. When we arrived, the car had not been washed, the tires were underinflated, fluids were low, and there were multiple obvious condition issues. This vehicle was clearly not inspected, not reconditioned, and not ready for sale. That alone speaks volumes about their standards. Despite this, we were still willing to make a deal. What followed was one of the most dishonest and unprofessional dealership experiences I've had in years. The salesperson, Joey, made it immediately clear he had no interest in advocating for the buyer. Every concern was deflected with vague excuses about what the dealership "had in the car," and we were given conflicting and misleading explanations about how the vehicle was acquired. If they are willing to be evasive about basic facts, it naturally raises the question of what else they are hiding. There was zero flexibility despite clear condition issues, and the sales approach relied entirely on pressure and stonewalling rather than transparency or value. Management never once attempted to engage, resolve concerns, or even introduce themselves. The manager couldn't be bothered to step in and try to save a legitimate deal. Even the front desk interaction was cold and dismissive, as if customers were an inconvenience. I have purchased many vehicles and dealt with many dealerships. Alpha One Chevrolet stands out as one of the least transparent, least prepared, and most disrespectful operations I've encountered. They appear completely unprepared to work with informed buyers and instead rely on opacity, pressure, and top-of-market pricing for poorly presented inventory. If you enjoy being talked down to, pressured, and expected to overlook condition issues while overpaying, this dealership may be for you. If you value honesty, professionalism, and basic competence, do yourself a favor and go elsewhere. read more

Mis diagnosed my cars tail light issue unlinked my original key made me buy a new key because it was said they couldn't. Program just one key they needed me to have two keys in which I've never in life heard of that before horrible service broke my instrument cluster wanted to charge me $900 originally for two taillights and labor that were only $245 for both from cadillac rhat only took me 6 minutrs to install and wanted to charge 1hr labor at $125 do not use them they will scam you and price gouge you so bad. i ended up paying $698 for more problems then I had to begin with. I was forced to buy a key I didn't need and absolute horrible customer service from a Mandy lady service representing them. Garbage then have the nerve to say if I buy a new cluster they'd program it for free when your own mechanic messed up the first one which wasn't a issue in the first place. I only went to alpha for them to program my BCM which was $160 I leave spending $698 with way more issues then I had. Now my dash doesn't work and my original key doesn't work. Straight scam artist and the worst service ever in life. They aren't mechanics they're reading online instructions they are parts changers and not good ones at that. Save your money milam County!!! price gouging at its finest steer clear!! read more

Alpha One Chevrolet - Car Dealers Near Me - Rockdale, Texas

I would NEVER buy a vehicle from Alpha One Chevrolet Buick in Rockdale, TX. Sales staff were extremely ill equipped and unprofessional. After having driven an hour to test drive a couple of vehicles in our price range, the sales rep asked us to sit in his office to talk about payments and our budget. We were very clear about our $10,000 down payment and our price range of around 40-42 thousand, financing the 35,000 and leaving our monthly payment around 650 a month. After we laid out our plans, his response was to tell us that, "After doing the math, 650 a month times 60 months seems out of your price range, you should really be looking for a vehicle in the 30,000 range." When we reminded him that we would be putting forth a $10,000 down payment, which he failed to include in his "calculations", he got a little shifty- leading us to believe he considered us ignorant. We parted ways to be able to consider the discussions. The next day, after some text and call price negotiations, I was told that the only way that I would get a better deal was to finance through the dealership, which I declined due to already securing financing through my bank of choice. I settled on the higher sticker price sans dealership financing and requested a purchase order. The sales rep directed me to his finance manager, Jason, who would go on to draft the purchase order. I called Jason and after 20 minutes of him arguing with me as to why I should finance through them, I was finally able to end the call -with no mention of a purchase agreement. The man literally said, "I want you to say it out loud 'No, I don't want you to save me any money'". This left a terrible impression- and with the opinion that this man should not be in finance, or sales of any kind, and will ultimately hurt a business more than help it. The following day the purchase order was sent over to myself as well as to the bank I was financing through. Upon review, I noted a $499 fee labeled "optional accessories". I called the sales rep, and asked him about the charge, which he told me was an environmental package that he already told me about- which is untrue. He went on to explain that the EP was a clear coating applied to all vehicles at this dealership. I replied that if all vehicles come with it, then it isn't optional and should be included in the sticker price and asked to speak to the sales manager. I was then told by the sales rep that I would have to call the dealership and he would send the number via text, which he failed to send my way. My day was tied up with work, so my girlfriend stepped in to discuss the questions regarding the EP with the finance manager, Jason. During the call, he was blatantly disrespectful, interrupted, spoke over, and tried to place blame on us as the buyers. My girlfriend sent a follow up email to the sales rep, finance manager, and dealership managers in response to the inappropriate phone conversation. Finally, after this email, we were contacted by the sales manager who apologized for his finance manager's behavior- stating he was maybe a little too blunt but new in that position, charged with making more money for the dealership through the push of financing through them, which placed him under a lot of stress- and agreed to waive the $499 "optional" accessory fee. Lee, the sales manager, was thankfully a bright spot in this mess. But the damage was done- if this is how they treat their customers at the beginning, when you are spending major money on a long-term decision, imagine how it must be if and when issues with the vehicle arise in the future and you need them?! Ultimately, we decided NOT to buy from them, as they seemed to lack the basic people considerations that one looks for in car sales. They used several underhanded sales tactics, have NO IDEA what customer service should look like, and were utterly disrespectful to my girlfriend and I. For these reasons, I will NEVER buy from this dealership and would adamantly suggest to anyone thinking about purchasing from them to reconsider. read more