Buyer Beware...when they tell you they have mobile repair, they mean Camper's World does, but not…read moretheir facility or Kingston...closest is Syracuse. So, if you have your brand new 2026 camper delivered to a campsite (you plan to leave it there) & the air conditioner goes out after 3 weeks (when it's 91 degrees out and only the 2nd day of use) and half your electric goes out and the lock on the main door doesn't shut properly... you're screwed. Their answer, we can't help you unless you bring it in for service or call a few places and see if they will fix it under warranty. Pathetic customer service from the start. When the Sales Manager goes and gets the sales guy, who admits he "didn't clarify" their repair service, even though he knew there was absolutely no intention of moving the unit (paid to have it delivered) he responds, let me know how you make out. Oh, and did I mention the first day the heat went on, a pound of sawdust flew out of the vents, guessing they never tested the systems either. Go anywhere but there!!!!

The entire purchase process went smoothly! everyone was very friendly and helpful! Traveled 3hrs to…read moreget a great price!

We purchased a new trailer recently. This is not the first trailer we have purchased and most…read morelikely will not be our last. We had the most amazing customer service, from our sales rep JD, to our demo rep Bob Allen, to our delivery driver Spurlin, the entire experience was amazing. Whope we were wowed by everyone we dealt with, we were extremely impressed by Spurlin. Our old (traded) trailer was on a permanent site and was extremely difficult to remove. It took hours! At one point we had to relevel the site and move some rocks. Spurlin asked for a shovel and got to work helping us! He was friendly, polite, courteous and so very patient. All of these experiences combined will keep us returning to Camping World, not only that, it will make us tell others about how amazing our experience was. Thank you to the entire team of professionals at Camping World Hatfield for all your help. Happy camping!

I tried to find something positive to say, and yes -- some of the employees were decently kind. But…read morekindness does not excuse what happened. My uncle, a combat Vietnam Veteran and senior, purchased a preowned RV from Camping World that was completely overpriced. He drove it less than 28 miles, and when I asked if the dealership would buy it back, they refused outright. It is incredibly disturbing to watch a company profit off of someone who should have been treated with honesty, fairness, and respect. Taking advantage of seniors is bad enough -- doing it to a Veteran is beyond disappointing. I would never recommend this place to friends, family, or anyone looking to make a major purchase. Please do your homework and protect your loved ones before signing anything here.

Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

The service department with this dealership is horrible. They did not submit the claims for…read morewarranty we noted during demo, now the biggest issue, the awning arm, is being denied as it "could have happened after delivery". They will never provide you with timely updates and you have to call the yourself to find out anything. I would recommend avoiding this dealership solely based on the terrible experience we have received after the sale as well as the headache we endured and how long it took to get a refund we were owed from the unit we traded in.

On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

Had Alpin Haus do my pool opening this year. First they pulled the cover letting all debris on…read morecover dump into the pool. Within 20 minutes they were gone. Pool pump was left with air in it. Contacted company told me to reset and check pump cover. Did reset no change. Requested techs return to check. No communication since except requests to pay. They had also done the closing last fall and pump was operating fine Service is uncommunicative and unprofessional

Let me begin by saying that I'm a tough sell. I do my research, and I have high expectations. That…read moresaid, this was my first camper purchase, and I had much to learn. The staff at Exit 1 RV were never pushy, and unlike every other place I contacted, they NEVER hounded me with phone calls, emails, texts, etc. Not once. Months after purchasing my camper, I continue to receive spam calls from big chain outfits I originally looked into (but didn't buy from), wooed by their flashy online prices. I'm a teacher, so please learn this from me: 1-The great prices that chain stores offer online exclude pretty much...EVERYTHING. Exit 1 RV includes it ALL. Believe them. 2-THINK about where you will get your camper serviced. They all need service, just like your car. If you get a GREAT chain store deal (see #1, it isn't so great), or FB marketplace deal, where will you get it serviced? Think ahead. Exit 1 provides great local service. 3-The personal touch. When we picked up our camper, my husband and I stopped for coffee first. We spent hours, led by Exit 1 staff, leisurely going through our camper and asking EVERY question, flicking EVERY switch, moving EVERY hose, learning by doing. Do you think that happens when you buy a discount "clearance" camper online? No. We weren't rushed at all. We were encouraged to keep asking! This morning, 2 days after bringing the camper home, I opened my mailbox to find a hand written thank you note from Kelly, who guided us through the sales process. What more can I say, except, stop looking for the lowest number online, and head to Exit 1, where you CAN get a great deal, and you'll have a great experience as well.

Awesome group of people here. Would recommend to everyone…read moreneeding camper services big or small.

Only about 15 minutes from the freeway this is the best campground I have ever stayed at! It is run…read moreby a family and they are the most professional, sweetest, nicest most helpful people. They have just about everything you need here, even some weekend family events. The people are friendly. The place is so clean, so pretty. They really keep it well kept. The shower water actually gets hot (that was nice). I wish we could've stayed longer but we are on a cross-country trip, so it was just an overnighter. I tell you what, if I ever go by here again, will stay here.

The campground was so clean and well cared for. It's been rainy for weeks in VT and NY but the…read moreowner worked diligently to keep the road in great shape. It's a small camp ground with many resident camper but very welcoming. We stayed here for a wedding in Schenectady and if we come back to the area will stay again.

Great marina, great parking, easy in end out, convenient to boat inspection, short walk to…read moresupermarket with a great breakfast and sandwich shop right next to it.... it has been our home base for island camping trips. For many, many years, and we will keep coming back. Because the staff are professional. Good good people. Every year there are new improvements. That benefit the boater and customer... A vacation spent at Bolton landing and on crystal clear lake, George. Well, it is a place you will just keep coming back. Your children will come. Your grandchildren will come, this is a great Marina with great people. And if I may say, great customers as well, peace and safe boating, Raymond

25 years of patronizing this marina. Today, I'm evicted from…read morethis establishment because a young staffer lied and said I cursed at her! I DID NOT! I did however say "she didn't know what she was doing" SHE LIED AND TOLD THE OWNER I CURSED AT HER AND HAD HER YOUNG FRIEND BACK THAT LIE UP!! The fact is she is physically incapable of re-trailering a vessel. And not careful. The truth hurts but she had already twice caused damage to our brand new jet skis. Neither time did I complain in spite of it costing me $1400.00 in repairs. The morale of the staff here has gotten progressively worse too. Staffers barking at customers and even sniping each other behind their backs. All of this, after being very cooperative and making sure to tip the staffers who actually were a big help to us. The management needs to take a closer look at how chaotic their methods have become. Another marina said it perfectly. "Sadly, it's time for a chance. Peace, from a long and loyal former customer.

My slide out was stuck and could not leave the camp ground. Dustin tried to help me over the phone…read morefor 20 min. It did not work so he came next day and fixed it in no time. He was great and new what he is doing. Thanks Dustin.

RV service Seasonal set up. Replaced a hot water valve and…read more checked all other necessary functions. Was very satisfied. Thank you.

It started with a pleasant call back from Brian's wife " the boss " Brian says. lol. Brians wife…read moregot me in just in time before Brian stopped his mobile service part. That was perfect and I appreciated Brian taking the trip at the end of his season. Brian fixed the issue annd cleaned the whole system, he gave me a couple heads up on my furnace. Did not push or try to up sell me. Also appreciated. I did take his advice and had him basically rebuild my furnace. I live in my camper full time, so a good heater is a must here in the NE. I will use Brian as my camper repair man, even though we have our own rv/camper place close by. Our local company would not fit me in, even though I needed my furnace fixed. Thanks Brian and Wife (sorry- forgot your name ). Rich