The buying experience was flawless from start to finish…read more The sales staff was knowledgeable and walked me to choices that my vehicle could safely tow. The negotiated sale was prompt and fair. Delivery was within three days and parts and service staff were quick and very competent. Every employee was nicely dressed and cordial to me and other staff.. Highly recommended at the Saratoga location.

Had a meeting scheduled for this morning with a very responsive and knowledgable sales rep named…read moreSteve F. We spoke on the phone a couple of times and Steve understood what type of RV we were looking for and we made plans to meet to look at available inventory. After driving 30 minutes and arriving on site at our scheduled meeting time, I was informed that Steve had called out sick and that another employee told me that he "had no knowledge of Steve's conversations with me and that we would need to start from the beginning." What a complete was of my time and money.

On a road trip and needed some help with our car, they were quick and helpful and very reasonably…read morepriced! Thanks guys!

I don't like to leave bad reviews but I feel very taken advantage of. I made an appointment at this…read moreplace for an oil change. I dropped it off and went to get a coffee bc there's no place to sit. I came back an hour later and discovered they somehow think that it's ok to charge $99 for a standard car oil change. That's $25 MORE than I've been charged at the dealership! And the dealership offers me cookies & coffee and has a nice place to sit. This is insane. Moreover, they didn't ask for permission to do a tire rotation, they just did one and charged $40 for that. In my experience it is customary for the tech to call and say, "hey this is what we found and what we recommend, what would you like us to do?" I had budgeted $75 and walked out paying $155. I don't know if their work is quality, but no oil change is worth twice the price. I can say I will never go back.

Recently, the tongue of our motor home bottomed out on a steep dip and damaged/disabled the…read moreelectrical cable between the RV and our towed vehicle as we arrived for a 2-night stay at a park in southwest Vermont. We certainly did not want to pull our "toad" without brake lights and turn signals. I called a number of RV dealers and service centers in Vermont, Massachusetts, and New York, including a Camping World. No one had a replacement cable or suggested fixes. One business recommended I try M's RV in Berlin, Vermont, west of Montpelier. I called and spoke to co-owner Joanne Ducas. She asked me informed questions and I could tell she knew her business. She said they could splice the cable. We drove our rig 2 hours to their shop. Her husband and co-owner, Marcel Ducas, came out and repaired it on the spot. They were both extremely friendly and have a great store where I was able to find parts difficult to find elsewhere to make other minor repairs myself. We are eternally grateful for their skills and assistance. I would highly recommend M's RV!

Disappointed Slow getting back to you…read moreLooks like a great deal 9669 marked down to 8999 Then they add the almost 1100 to the final cost for processing. When I asked for them to get back to me if a certain camper became available, they said sure. That camper became available and no call. Went down the road to a dealer willing to work with customers.

We purchased our used camper from Country Campers from out of state. Upon receiving our camper…read morethere were some issues. Country Campers took care of everything for us. One of the best deals we've done when purchasing site unseen. Their service was TREMENDOUS!!! Highly recommend dealing with Country Campers.

On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

Had Alpin Haus do my pool opening this year. First they pulled the cover letting all debris on…read morecover dump into the pool. Within 20 minutes they were gone. Pool pump was left with air in it. Contacted company told me to reset and check pump cover. Did reset no change. Requested techs return to check. No communication since except requests to pay. They had also done the closing last fall and pump was operating fine Service is uncommunicative and unprofessional

I'd love to be writing a glowing review, because it seems like Cheify, the owner, is a great guy,…read morevery friendly and personable. Alas, calling the work they did half-assed is an insult to people who only have half an ass. Slipshod, shoddy, indifferent, incomplete - these are the words that best describe their "efforts." To start - the good: Chiefy came to our house, took a look at our trailer (which had been sitting for five years) and said we had a hole in the roof from a fallen branch and he said it would cost about $2,000 - $2,500 to fix. Reader, it did not - it ended up costing $3,000, or as he put it "Just what I said it would cost." Ummm, what?? We explained we were going full time and wanted EVERYTHING checked out COMPLETELY because again, we were going to be living in this thing and repairs would be exponentially more difficult on the road. He said he'd test "all the systems," and we felt really confident that we were in good hands. In the end, he fixed the roof, installed new tires and wheel bearings, and flushed the winterization crap out of the system. So much for the good. When we got the trailer back, five days before we had to leave, we looked things over and immediately discovered the awning wouldn't open. When we called, he said that "his guys" had opened it a little to get to the roof part. What's really interesting about this is that "his guys" also took the time to replace the pine needles that had been caught in the awning brackets, as seen in the photo. We really appreciated that they took the time to make it look like nothing had been done with the awning when in fact - oh, wait, yeah, nothing was done with the awning. Another thing we'd told him about were the stabilizer jacks. The rear set was having trouble extending and may have been bent. We said we wanted those checked and replaced if needed. His response "his guys" said they went up and down fine. Well, they must have the magic touch because no one since has been able to get them to go ALL THE WAY down. Maybe "his guys" partly extended them and called it all good? Next up - the runaway trailer brake actuator cable was frayed to the point of failure (again, see pictures). Apparently checking this is not a part of "checking all the systems." Side note - "his guys" left the light on the tongue jack on, killing the brand new batteries and necessitating a jump before we could even hitch the trailer up, so we know they were at least in the vicinity of the cable at some point in time. On to the AC - apparently another system that's not a part of the systems that get checked - it is continually short cycling and needs a tune up, per the other RV tech we spoke with to fix the issue, who explained the problem was that the coils needed to be cleaned. Next, the slide outs - the larger of the two squeaks badly when extending and retracting. Maybe it just needs some lube (which we bought) or maybe it's something more, like some misalignment? Who knows - apparently the slideouts are not one of the "systems" tested. Finally, a minor issue - the grey and black tanks were supposedly flushed as part of the whole de-winterizing. When we connected the sewer hose at the first RV park (after using the bathroom a couple of times), we discovered - surprise! - they didn't shut the valve, so some lovely raw sewage dumped out. All this is particularly frustrating since we talked to him quite a bit about how we were going full-time, and one would expect that a mechanic, knowing that, would be particularly thorough. This was clearly not the case. Also, while "all systems" were supposedly checked, we never got a checklist or anything like you get for an auto inspection detailing what was done and what needed to be fixed. We just got a bill for the work that was done, and faulty assurances that everything had been checked. Like I said, he seems like a great guy, and I find it hard to believe he is lying deliberately. Maybe "his guys" are telling him things that aren't true, but without any kind of checklist and accountability, we'll never know. If you have a specific issue that needs to be fixed, the work that was done seems high quality, and he had pictures that they took during the process. For general tune ups and inspections though, I would definitely go somewhere else. Caveat emptor. TL;DR - We asked for the trailer to be THOROUGHLY checked because we're going to be living in it for a year. We got adequate work on some of the things we specifically asked about. We cannot say anything beyond that was actually checked, despite claims to the contrary, because we are continually discovering problems that would have been caught by a real inspection. EDIT - Both of the small exhaust fans in the bedroom and bathroom are also not working.

Chiefly is great to work with! Straight shooting and has always fixed whatever my camper needsread more

I sold my RV through Mekklesen's consignment. I was impressed with the whole process from start to…read morefinish. What a relief it was to not have to worry about a thing. The staff was upfront and honest and made selling my RV a breeze. Thank you so much!!

The sales manager and owner went out of their way to make my troubles right. Service and repair are…read morea tough business because you are dealing with someone's broken mobile home and struggles. When I was feeling despairing, Josh and Bruce took care of me. This is how you make a bad situation right.

I'd recommend to anyone who's trying to buy a trailer and they want in and out service i was there…read morefor all of 30 minutes we walked around and took a look at the inventory and he was very transparent about every trailer i was interested in and i bought a 14ft aluminum trailer and i will likely be buying from here again but next time a dump trailer anyone rating low because of warranty work is just an idiot considering neither of them bought from here

This company is listed as a servicing dealer for a particular brand of RV conditioners. Rather…read morerude during a phone call when I inquired about warranty work on the air conditioner. Their response was "we only do work for our own customers." That's rather peculiar. How does one become "one of their customers" ??? Is it a secret club or something?

Excellent purchase experience at TCW. Ryan and Tsara are…read moreexcellent at spending whatever time is needed to explain at the items related to truck campers. We are 1st time camper owners so I had a lot of questions - all of which were answered completely. I made several visits until deciding on the Arctic Fox 811 and went back to have it installed on my F350. We added some suspension items to the truck and additional solar panels to the 811, both of which were excellent upgrades as the truck handles it easily. There are several RV overnight spots with electric hookups which I took advantage of and got to spend the 1st night at the dealer in case I had any problems or questions. I had neither as they prepped the unit thoroughly and spent time with me explaining how everything worked. HIGHLY Recommend TCW if you are in the market for a truck camper - that is all they do and the best in the business!

This is a standup dealer. They handled any warranty issues with our initial Host Mammoth without…read morequestion. Then after waiting nearly a year, we had to cancel our Artic Fox 1150 about six weeks prior to expected delivery and TCW returned our deposit no questions asked. They are fair and Ryan knows his solar setups. I would highly recommend this dealer.