After months of seeing multiple specialists at Providence and Swedish medical centers and spending a fortune, Alpine's doctors were able to immediately isolate my symptoms due to a lack to potassium. Supplemented, now doing 100% better read more

Dr. Elle is absolutely wonderful! She's incredibly caring and truly dedicated to uncovering the underlying cause of your issue, rather than just focusing on getting you in and out. The entire office staff is so kind and makes you feel incredibly at ease. I've recommended this place and doctor to every woman I know. read more

The owner did reach out to me, and was very willing to work with me on the issues in my original review. I appreciated this very much, but decided to go somewhere else for my healthcare. read more

I have been using this clinic for over 15 years and have seen many of the practitioners. This is a solid, well-run group of hard working care-givers. My most recent experience is with Dr Lisa Price who is helping me navigate breast cancer treatment. I'm happy to report that I've done very well through surgery, chemotherapy, and radiation treatment, and I attribute that to the adjunctive help she has provided. read more

I was referred to Dr. Le at Alpine by another Naturopath and I had two visits with her. Though I was not very impressed with her during my visits, my challenge is not with her, but with the Office. They initially told me that they were not in network with my insurance so that I had to pay out of pocket, but when I contacted my insurance, I found out that was not the case. They were in network with my insurance, so the insurance company forced them to reimburse me for the office visit costs. When I first called to make the appointment, I inquired about their pricing structure. I was told that an office visit ranged from $95 to $260 depending on what services were provided, but if you pay at the time of service that you get a 15% discount. I received a bill for my first visit for $229.50. Well, if you do the math, with the 15% discount this adds up to $270. So why was I charged an additional $10? So I asked for an itemized bill so that I could see what the individual charges were. I never got one. And I did not receive one for the second visit. The "Superbills" that I did receive had CPT and diagnosis codes, but that doesn't tell me anything. And when I specifically asked what the codes mean, they refused to give any informative answers. If others are allowing them to do this, then they are not very smart. I want to know exactly what I am paying for so that I can manage my costs by deciding what services I wish to have provided at any given visit. But without knowing how the services are delineated, I cannot do that. I strongly suggest that you avoid this office. read more

Interviewed them. Poor quality, disorganized people. Questionable credentials. They do not sound like a good clinic at all. They like to try to sum people up with personality tests which is the opposite of integrated medicine. read more

The absolute worse doctor I have ever been to. She never got to the root cause of anything, just pushed expensive supplements and IV treatments, without offering any insight, guidance or follow-up. In other words, she never connected the dot's. The one really good doctor in her practice left within less than a year of me seeing her. This should have been a sign. She also had difficulty maintaining doctors. I stayed with this nonsense way longer than I should have and wasted a lot of money. I wouldn't recommend her to anyone. If I could give her 0 stars, I would. read more

I love this place! I had almost given up, ever feeling better again! These wonderful humans have helped me get my life back! I will forever be so thankful!! read more

There are so many things I love about Alpine but one of my favorites is that whenever I come in, whoever I'm seeing has familiarity with my health history and my family. I never feel like I have to re-tell my story. The ND's clearly communicate and consult with eachother for the best interest of their patients. Eventhough I have a primary doctor, I completely trust the entire staff to deliver excellent care every time. I feel seen, heard, taken care of and empowered in regards to my health and wellbeing. read more

Dr Brooke is absolutely wonderful. During my appointments, she spends a ton of time with me going over every tiny concern I can possibly think of to talk about. She is very attentive, and really does look at your whole situation, rather that the take-a-pill-for-this-symptom experience you get from most MD's these days. The tests she ordered resulted in some useful information, and she recommended a couple of supplements that have been really making a difference in how I feel. She makes her own homeopathic remedies as well, including her own "Rescue Remedy". Dr Brooke doesn't push any supplements or medications, she doesn't judge anyone's lifestyle, she is simply here to help you figure out how to feel better. I would recommend her to anyone. read more

I found Dr. Brooke Azie-Rentz on the internet about 2-1/2 years ago, and she was a godsend. She's smart, kind, patient, and solution-oriented, with great suggestions for natural solutions that work. My health is much improved now, and she has found solutions in my budget, too, which has been much appreciated. Don't let the girlish pigtails or her casual demeanor fool you; Dr. Brooke is every bit as savvy and educated as any dr. in a white coat (probably moreso than most!), and she will probably run more thorough tests than any hospital. Since she is an ND (Naturopathic Doctor) she's got a much larger toolbox than the average doctor, and her solutions will build health rather than burden it. I have found her to be intuitive and also logical in the best way ("let's try this first, then progress to that test or that solution if we don't see results we want") and she has a way of zeroing in on both the problem and solution quickly and systematically. My experience with other staff in the AIM clinic has also been very positive. read more

I love this clinic and I recommend Dr. BROOKE and Nichole Santoro. After 2 years of feeling under the water and seen so many doctors who had great reviews, just tell me to get used to my new situation and brushed new down the carpet without helping me. Then luck stroke!! And a friend pointed me to this clinic where I met Dr Brooke, she listened to all my symptoms and I could tell she was committed to bring my health back. She takes the time to explain everything and she does not aim for regular, she aims for Optimal healthy and happy !! At the same time Nichole Santoro was truly committed to help with her amazing healing hands and acupuncture. I'm very thankful to have found this great team! ** Good luck to Nichole moving to Bothell! read more

After many years of searching for a doctor/clinic who was willing and wise enough to tackle my complex health issues - I can say without a shadow of doubt that Alpine Integrated Medicine is a treasure of health and healing. I have received such detailed and thoughtful care from their amazing team of naturopathic doctors. Dr. Brooke is simply the best. She is extremely knowledgeable, experienced, professional...yet, she makes you feel comfortable, understood, and cared for. Her high level and capacity of knowledge is always delivered in an approachable way (like you are having a conversation with your super smart friend who wants to seriously help you feel better!) Her willingness, patience, and diligence to seek and find the true root causes of my many health struggles has been a tremendous relief and has given me much hope. She has helped me on many levels - hormonal and female support, food allergies and sensitivities, mental and emotional balance, vitamin deficiencies...to name a few. Every time I meet with her I know her heart and goal is to help me discover my best healthy thriving self - and to me that is the greatest gift. I have seen other practitioners at the clinic as well, and they all have been wonderful. Dr. Liat (no longer at the clinic) introduced me to the fine healing art of homeopathy and gave much needed support- and I can't thank her enough for her tender care for my deep emotional being. Dr. Shegeft educated me on MTHFR mutations, and also treated my severe anemia with iron iv therapy. They often collaborate together to find the best courses of treatment, and lean on each others expertise. I find this way of practicing medicine to be so refreshing, and just smarter. Not only are the doctors outstanding, but the front desk staff is great! They always greet me by name, and show sweet genuine interest in my life and health! I want to warmly thank everyone at Alpine for their care and support over the past couple years. I look forward to continuing my journey with them, and I can't recommend them highly enough if you are seeking vibrant health and healing. read more

Chanda Ziegler, the MT has an amazing healing touch and energy! I was in need of massage therapy and decided to see Chanda. She has been easy to work with and her personality it very pleasant. She listens to my concerns and symptoms and responds appropriately and gives advice on what I should do to continue to benefit after the massage. I recommended her to my husband who was having upper back and neck issues. He's not a fan of MT but decided to go. He told me it was the best massage he had ever gotten and is now going to her as well. I will continue to see Chanda for my MT needs and recommend her to anyone who is in need of a experienced, competent, compassionate massage therapist. Chanda knows what she's doing. read more

I was referred to Alpine about five years ago and have been so grateful for that advice! Dr. Brooke has worked with my hormone/thyroid issues along with other complex health concerns with amazing success. Recently Dr. Shegeft treated my chronic tennis elbow with an Ozone therapy injection. After two visits I am almost at 100% improvement. I have received such thoughtful and knowledgeable care from this clinic and highly recommend this team. read more

I had the worst possible experience with Dr. Kimball. I have had severe chronic pain and other horrible symptoms for the past 6 years. I've been deemed the medical mystery by all the doctors I've seen, and no one has been able to find what's going on. A couple months ago, my PCP mentioned Hypermobile Ehlers Danlos to me, and I was officially diagnosed after evaluations and clinical histories. I came to Dr. Kimball wanting to be tested for Mast Cell Activation Syndrome. Immediately she told me how hard it is to diagnose and that I probably don't have it anyway. She proceeded to question every medical decision I have made in the past six years, and bash my PCP who has been the only good doctor I have found. She talked to me condescendingly and didn't ask me any questions about my symptoms and talked to me like I knew nothing about my own disease. For being "trauma informed" she has no bedside manner, and couldn't pick up on obvious cues that I was very upset about how the conversation was going. She proceeded to tell me I need to be tested for every single other connective tissues disorder even though I'm diagnosed with EDS. She minimized all my symptoms and told me I probably don't have the rare diseases that I'm diagnosed with but there's other issues causing it. The entire conversation was upsetting, triggering and made no sense. She didn't even take the time to read my intake form which clearly states that I have PTSD and have a family history of my diseases. I have seen over 20 doctors and this was by far the worst appointment I've ever had, which says a lot. read more

Dr. Brooke and Dr. Shegeft are very knowledgable. I've been going to Alpine for the last 3 years. I've been dealing with fatigue and allergies. Everytime I go, they listen well to my story and my insights with empathy. I have to say I feel better overall thanks to them. Dr. Shegeft always provides me with a holistic medicine that actually works for my body. The vitamin test is very helpful and the vitamin shots are great. They can also prescribe regular medicine for some cases. Will be a patient there for life! read more

I love this clinic! Dr. Mohammed Shegeft is incredibly knowledgeable & professional. I have an auto immune disease & he has been working to find me the most effective IV combination. Dr. Victoria Nguyen is amazing too. IV therapy compliments my other treatments very well. I've had less fatigue & more energy since starting my drips. I highly recommend this clinic. If I could give them more stars- I would. read more

Would have given less stars if possible. This place wants your $. They charge you extra on top of what your insurance pays monthly so you can see the Dr. otherwise if you don't take that service they will charge you extra $35 per visit. On top of that I inquired about doing HCG they were trying to charge me $600 MORE than my other dr did in Issaquah. I emailed the Dr about how I was feeling and never got a response back. Then I tried to cancel the monthly charge on 6/2 and they charged me again on 7/1 saying I didn't give them 30 days notice. Bad customer service and will not be going there again nor will I advertise for them at our business down the road. SMH! read more

Even if you have a good/excellent health insurance, the office will keep charging you for added fees. i had to pay admin fee of $35, $20 copay plus labs test of $75 during my visits. if you go to your family doctor, you will only pay $20 vs +$110. it is a sneaky program.... that is my opinion. read more

I went to Alpine Integrated Medicine to clear up my adult acne that I was still having in my 50s and no longer wanted to be on antibiotics. I was pretty sure that it was food related. After waiting 6 weeks I got in to see Dr. Brooke who had me do the Alcat which is a blood test for food sensitivities. I did the full panel for over $1000. The results came back with an astounding number of sensitivities including that I was extremely allergic to apples. I followed the plan to the letter and eliminated all of these foods for 6 weeks. Not only did my skin get worse but I started having digestive problems (which is something that I do not suffer from). I went back to Dr. Brooke and told her the results could not possibly be me. She was able to have the test rerun for me for free. The new results came back and were COMPLETELY different. I was no longer extremely allergic to apples but now potatoes. The new results were better but neither one of them picked up my allergies to tomatoes or seafood. I can bite in to a fresh tomato and have a giant lip pimple within 30 minutes. I told Dr. Brooke and the president of Alcat, Roger Deutsch, that I just wanted my money back. There was a severe flaw in their testing process - user error, contamination, etc - and even if the second results were correct I could not trust them. They were going to discuss the results and call me back. That was December 2018. It has now been over 3 months and I still have not heard from them. Subsequently I talked to 2 other friends who did the Alcat testing (fortunately theirs was paid for by Microsoft) and they both said that their results came back and they too were extremely allergic to apples! None of us have ever had any problems with apples. They agreed that the Alcat is a waste of money and that skin pricks are a much more reliable test. In addition to the Alcat testing, Dr. Brooke put me on estrogen even though my thyroid levels were normal. She said I could do better. I started getting periods again for the first time in 10 years (I had an IUD removed a couple years ago) and the giant cystic acne pimples came back on my chin which is why I originally went on antibiotics for 15 years in the first place. Even before this, my sister who had ovarian cancer and then ten years later breast cancer told me not to listen to Dr. Brooke and do the estrogen. There is no breast cancer in our family. My sister believes that her estrogen hormone treatments caused her breast cancer. I then did my own research and discovered that menopausal women should never ever go on estrogen without progesterone which Dr Brooke never even discussed. And worse, why was she putting me on something I did not need when my whole stated goal in going to her was to get off all medications?! Lastly, I was surprised when I met Dr. Brooke. For someone who was so highly recommended to me, she did not look good. She was overweight with blotchy arms. I should have trusted my gut (hah!). Her system obviously was not working for her so I should have known it wouldn't work for me. It was a VERY expensive lesson. Since then, I have done much better with my own trial and error. If I limit meat/sea food to once a week, avoid fresh tomatoes and processed goods, and continuously rotate other foods my skin stays pretty good (basically following Eat Right for Your Type). At 55, I am off ALL medications and looking and feeling pretty good. Save your time and money and go somewhere else. read more

Dr. Brooke is the most attentive, intelligent and intuitive doctor I've ever worked with. Her recommendations and remedies work! 100% of the time! Because of my trust in her, I chose her to be my primary care physician. Her knowledge of women's health and bio identical hormone replacement therapy (The Wiley Protocol) has helped me to feel balanced and healthy during this lovely time of perimenopause. Thank you Dr. Brooke for taking such good care of me and my daughter. read more

I did go to Alpine Integrated Medicine for acupuncture to care about my broken hand. I did receive a good service however do not know why she performed a manual therapy without telling me. My insurance covers my acupuncture unlimited visits but have a cap on manual therapy. Now AIM is charged me the full amount for those manual therapy. I tried talking to them multiple of times to charge me the contracted amount but no luck. I think they just give you services and charge you any amount. Be very careful about their services. read more

I suffered for yrs managing my symptoms for thyroid dysfunction, sick all the time. I became extremely sick with almost no quality of life from mold poisoning ( no doctor could diagnose regardless of what I told them.) I met Dr. Brooke and her team. I now have my life back. Smartest Doctor I have met yet. read more

Would give less than one star if possible. I was told the service would be covered about 70% by my insurance before I came in. Even verified with my own insurance. I came for just an IV transfusion that was recommended by my primary care provider. I had a referral sent. When I checked in I was confused by the amount of paperwork for just a transfusion. I was taken back with a doctor who once in the room explained that I would need to pay cash for the transfusion $250. That I would need 6 total each at $250, that it wouldn't be covered by insurance. Also unless I agreed to pay that amount that day they couldn't do the transfusion. I didn't agree to it and left. Before I could I was stopped to pay a co-pay for the "appointment". I was in the room for 10 minutes if that. I wasn't given any kind of check-up. It was just her telling me I had to pay for the transfusion. They are billing my insurance for an appointment I never had. I will never step foot in this office again. I feel taken advantage of. I'll be telling others to stay clear of this place. read more

I am writing a loooong overdue review for Dr Brooke and her team at AIM. I came to AIM about 3 years ago after medical doctors had me on all kinds of meds to cover up serious health issues from having Hashimoto's, an auto-immune thyroid disorder. I felt as low as it could get and was barely able to keep my job! Thanks to Dr Brooke, Dr Shegeft and their lovely acupuncturist (I see Ko Ching Lu now and before her I saw Erin) they got me back on track and are managing my disorder with so much expert knowledge, true care and effective communication between visits! I have had this health condition for 20 years and have lived in 3 countries and it is only now that I found Dr Brooke that I am truly doing well and understand my part in staying well due to the incredible amount of time they are spending with me sharing their expertise and TOGETHER working out what works best for ME! Thank you AIM! read more

After continually feeling worn down, sluggish and just not myself, I thought I should see a naturopath to figure out what was wrong with me. In 2013 I visited AIM and saw Dr. Brooke who diagnosed me with hypothyroidism and low iron levels. I was given some iron supplements and prescribed Armor thyroid. After a couple of months I felt like my heart was going to beat out of my chest and Dr. Brooke told me to lower my dosage. I did, and after multiple tests to check my thyroid levels, I felt fine for another year. But after realizing that Dr. Brooke may not know all that she thinks she does (I didn't notice this at all for the first year, but Dr. Brooke is pretty arrogant and is kind of a "know it all"/almost pushy), I decided to visit another naturopath in Seattle. She did some blood tests and said my thyroid levels were INSANELY high and I needed to stop taking Armor immediately. I am shocked that Dr. Brooke never noticed this and had be on such a high dose. Since stopping Armor my energy levels are great, I am less moody and have no more weird heart-pounding side effects. Turns out my B12 levels were low which is why I was always tired, it had nothing to do with my thyroid - something Dr. Brooke never noticed. After speaking with some friends that also see Dr. Brooke, we've come to the conclusion that almost anyone who goes in feeling "sluggish" or "tired" is diagnosed with some sort of thyroid disorder and given Armor. A poor excuse for personalized attention/treatment if you ask me. They also convinced me to do the Alcat testing for $600 upfront and after cutting out all of the foods on my red/orange list for two months, I saw absolutely no difference. I know Dr. Brooke is very busy with patients, but maybe she should take a step back and re-focus on individualized treatment for less people -- she might make an actual difference. On a side note, I did see Nichole Santoro their acupuncturist a couple times as well and absolutely loved her. I really saw a difference in my neck/back pain. I've heard she has since left the clinic and started her own practice in Kirkland. I definitely plan on seeing her again. read more

I see Debbie Yu for acupuncture. She literally healed my ankle! After months of conventional medicine, I was lucky enough to find Denbbie. Her professionalism, care, and devotion to her profession have completely transformed my ankle. I can now walk, hike, just basically be active again. I highly recommend her. read more

I spent 3 years visiting clinics in the area with no luck or help with my "unknown" health problems. I was referred to Dr. Brooke and Nicole Sanchez by a friend the day I was about to book a flight to Dallas, TX and see a specialist. I took my chances since the clinic was local but internally thought it would be another dead end. To my surprise, they had a diagnosis, solution and were able to spend time answering all my questions. The doctors at this clinic work side by side and offer alternative and safe solutions to health care needs. I no longer need to see any other doctor as they take care of all my concerns. I am officialy feeling better than I have in years and I am off of all my prescription drugs. Who knew that hormones had such a huge impact on the bodies functions. Thank you for giving me my health back and sincerely caring about me as a person. I always feel welcomed at the clinic and love coming in to see all of you! read more

Finally found doctors who care and are against the "One pill for every ill" motto. I see Dr. Brooke, and my husband sees Dr. Mohammad. We're both very happy with their care. They take time to listen to you and root cause all the symptoms, instead of sending you home with medicine to help you feel temporarily better. I also like that they are into natural medicine. Very different experience than going to a conventional doctor. Would highly recommend. read more

Wonderful bedside manner! I've gotten the best advice from both Dr. Brooke and Nichole. I will always recommend them to any friend or family that is in need of acupuncture or a great Naturopath. read more

The service is not good for the lack of sympathy. I starved for a fasting lab till 9am, called in and was told that lab can only start at 10am. Then I called in at 10:05am for running late and was told that she would not be able to do the physical in the 20 minutes time I would still have. So we changed the appointment. At the end of the day, I got a call back that I would be charged anyway, so would it worth all the trouble? read more

I think this clinic is headed in the right direction but has a ways to go. Need to revisit the need to inform patients (besides an email news letter that many times goes to spam) when their doctor is no longer at that clinic. Also, seriously consider the need for the concierge plan, really does you no good if your doctor is no longer there. Also, final billing can be a bit of a shock when you go off the concierge program and seek a new clinic. When you pay in full at the time of service (insurance does not cover iv drips) it is a bit of a shock to get billed for an additional 45 dollars for each treatment. Still scratching my head about how when you pay in full you get additional billing for a service. Wondering what to do with the 5 bottles of supplements purchased at my last visit and no doc to keep me up to date on how to continue on them. read more

I see Dr. Brooke regularly. My main goal is to feel good and recognize if I am missing out on key nutrients, minerals, vitamins etc. I have been seeing Dr. Brooke and Dr. Shegeft for about 2 years now. I find her to be super attentive and present. He is great too (more on him below). I am never rushed and everything is explained in straightforward (not fear-based) manner. We do have robust discussions on processes or suggestions if I don't feel like they are for me. She does not take offense to them and I always leave feeling like my health is a joint partnership. I have not felt "up-sold" and I do not object to the concierge monthly cost. I understand that this is their business model for maintaining operations and accept that as how this office is run. I get the benefit of ongoing conversations via email w/ Dr. Brooke as we monitor and adjust my nutrition between visits. Dr. Shegeft administers my IVs for iron and he has a very light touch w/ the needle, which I appreciate greatly. All in all, I am very satisfied with the treatment I receive at AIM. read more

I don't often write yelp reviews, yet felt compelled to write this one since "Dr. Brooke" failed to respond to several e mails. I feel she needs to review the 'Hippocratic Oath'. A friend told me about Dr. Brooke in 2013. I began to see her to talk about hormonal balance. In addition to wanting to supplement my female hormones, I also was seeking advice on Thyroid hormone. I had my thyroid removed due to cancer in 2010, so I need to take thyroid hormone for the rest of my life. I was prescribed the 'Wiley Protocol' for female hormones, and switched from synthetic thyroid to 'Armour' thyroid (dessicated pig thyroid). A lot of N.D.s like Armour thyroid because it's 'natural', being that it's from an animal. Makes sense on paper. I might have done alright on Armour had I not been overdosed on it. Dr. Brooke prescribed me an amount of Armour that was equivalent to 3X the amount of synthetic thyroid that I'm on now (6 months later). My current N.D. and Endocrinologist were both shocked that I'd been prescribed such a high dose! The side effects of having too much thyroid hormone, to name a few are; insomnia, anxiety, nervousness, dry skin, panic attacks. I had all of the above, and quite severely. When I communicated to Dr. Brooke about my symptoms, she was very casual about the whole thing, and would take days to respond to my emails. Being hyper-thyroid is a dire situation, and needs to be taken very seriously! Thoughts of suicide went through my head during those couple of months last winter. I had the sort of insomnia where days would go by that I didn't sleep. Total nightmare. My instincts told me to go back to synthetic thyroid and drop the excessive dosing of the Wiley Protocol, which I tapered off. I found an Endocrinologist who helped me get on the right track with thyroid dosing, and then found a compounding pharmacist who in turn helped me find my new N.D. who now prescribes my hormones. Hormones are not something to be toyed with, a little bit goes a long way! When there is no thyroid gland, a person needs the dose to exactly mimic that of human thyroid, which requires testing every 6 weeks to get the dose right. Armour (dessicated pig thyroid) is much higher in T3 /T4 ratio than human thyroid, therefore, not the best choice for people with a Thyroidectomy. I expect my Dr. to know these sorts of things, and I'm glad my new one does. And anyone looking into bio-identical estrogen and progesterone, I would highly recommend checking out Dr. Jonathan Wright's work and the Tahoma clinic. He has been on the forefront of bio-identical hormone therapy since the 80's, when Dr. Brooke was a child. He is an expert, he's not a fan of the Wiley Protocol, nor am I having been on it. Hormones can make one feel on top of the world, or want to be six feet under it. Good luck to all! Hormonal balance is the key to happiness. Do yourself a favor, and go to someone who knows what they're doing, not someone who pretends to be an expert when they're really not (Dr. Brooke). The fact that she never responded to my recent communications says a lot about her character. I think she cares more about being a 'know it all' than actually caring about her patients. I sent a friend to her that she also overdosed on Armour Thyroid. She's very careless, and after what I experienced with her, I think she is doing more harm than good. Sabra. read more

I guess I have to agree with some of the others about the thyroid situation and the communication; and also the lack of professionalism from her staff. I saw Dr. Brooke. I do think that she means well, but her treatment practices leave a lot to be desired. I saw Dr. Brooke, and with two months, I was on four or five different supplements. Yes, her diagnosis for me too was low iron and bad synthetic thyroid medication. She gave me iron - which transfusions helped tremendously. Then recommended a maintenance dose - which did nothing. She started me on Armor. I began to have insomnia - and I was already suffering from lack of sleep. I didn't really have a period after 3 months on Armor, which I otherwise had regularly for the last 35 years, less having a kid. I went to my endocrinologist and he put me back on synthroid right away, and I am feeling MUCH better. She also prescribed a plethora of other supplements, which did not work. She did nothing about letting me know what my actual problems were and why each specific gene might be expressing itself. Also - her communication was terrible! She would ask me to email her, I did, and then she wouldn't respond. On another matter, I would email her information she requested. I would get nothing in response. I would email her again a few months later to follow-up, and she would then ask me if I had emailed her the information from two months ago?!?! In addition, while waiting in the waiting room, I heard the scheduler take on new patients?!?! The medical assistant that does blood-draws = RUN! He tried to do mine, twice. He left a few half-dollar size bruises, and had to dig around with the needle, WHILE IT WAS IN MY ARM, and he still couldn't find the right place. Also - I tried to get a blood draw for my daughter, she was holding her arm still and I was holding her arm, and he somehow managed to pull the needle out while he was drawing blood - from a child! Here is an example of a conversation I had with the receptionist in the HEALTH clinic. Me: The phlebotomist isn't doing a very good job. Receptionist: What is that? Me: The person taking the blood. Receptionist: Oh, we don't use big fancy words like that around here?!?! Also - I had a bad flu, and called to cancel an iron transfusion the morning of my appointment. I got billed a cancellation fee. I told Dr. Brooke I was sick. She said I still needed to come in, that they treat sick people there, and they would just wipe down germs there?!?! You want me to come shit and vomit in your office room while I sit there and get an iron transfusion, or have to pull the needle out to go sit on your public toilet?!?! This place is nuts. OH - and to top it off, they are planning on using a concierge service (charge you a personal monthly fee) for tasks that they are supposed to do already via HIPAA regulations! I don't know. I think they mean well, but their doctors are not that experienced, their treatments are not that clinical or comprehensive, and their office staff is horrible. I think it might be best to wait until some of this stuff gets better. I do think Dr. Mo is good at what he does. I have not tried the ancillary services there. read more