Horrible customer service: My Experience!!…read more Living in a remote area, basic errands often become an ordeal. For me, that includes the annual ritual of driving into town (thirty minutes) to get my vehicle serviced and my snow tires mounted--something I make a point to do before winter fully sets in. This year, however, my trip was far more frustrating than it needed to be, thanks to what I can only describe as a lack of customer service and transparency at Mike White Ford in Ponderay, Idaho. Like many, I rely on snow tires to navigate our challenging winter roads. My tires are in great condition, despite being ten years old--they have fewer than 500 miles on them, have been stored indoors, and are well-maintained. I scheduled my appointment weeks in advance to ensure everything would be taken care of before the snow became too treacherous. Yet, when I braved a snowstorm to make my appointment for an oil change and tire mounting, I was blindsided. At pickup, the dealership informed me they would not mount my snow tires because, as they claimed, it was "illegal" under DOT regulations. This declaration struck me as odd, so I asked for clarification and interacted with both the service advisor and the service manager. Unfortunately, neither could provide proof of this supposed law. Instead, the service manager handed me a printout from the Ford owner's manual, specifically page 58, which states, *"In general, tires should be replaced after six years regardless of tread wear."* This was presented as their justification for refusing to mount the tires. However, it's clear this is a recommendation, not a regulation. Their inability to distinguish between the two and their insistence that no other shop would mount the tires left me frustrated. Curious, I called two other local tire businesses and was told they'd need to inspect the tires but would likely mount them if they were in good condition. So much for "no one else would do it." Safety is, of course, paramount. I understand the concerns about older tires, even those with low mileage and good storage conditions. What frustrates me isn't the dealership's adherence to their policy--it's the lack of communication and accountability. They didn't mention this policy when I scheduled my appointment weeks in advance, nor did they apologize for the inconvenience it caused me. There was no acknowledgment of the time and effort I spent driving in a snowstorm, no attempt at service recovery, and no sign warning customers of this practice. A simple heads-up when scheduling the appointment would have allowed me to avoid the hassle and find another solution. A courteous apology or even an offer to help me find a shop that could mount my tires would have gone a long way. Instead, I got defensiveness, misinformation, and an unwillingness to take responsibility for their failure to communicate. Customer service is about more than following policies. It's about how those policies are applied and how businesses treat their customers, especially when things go wrong. My experience at Mike White Ford in Ponderay, Idaho, was a lesson in how not to handle a situation. I hope by sharing this story, I encourage businesses--especially those in small communities where trust and word-of-mouth matter--to prioritize communication, honesty, and service recovery. That's what keeps customers coming back, storm or shine.

Terrible experience with the service department! I took my husbands truck in for a transmission…read moreissue (for which we have a full coverage warranty) while he was working out of state, I'm not sure if they think they can pull a fast one on me because I'm a woman, or if they just have zero disregard for a factory warranty, but they wouldn't work on it because they said water got into a plug where the water would have had to travel up at least an inch and a half. Now I might not be a vehicle expert, but I do know basic laws of gravity and that they haven't changed and that water cannot run up hill. We had to call out of state to the transmission shop that installed it and they called the ford the got the transmission from to assure us that this issue is covered by our warranty. Even after going back and forth with the transmission shop out of state (and that shop with Ford the company) Mike White still would not do the warranty work. Took it to Burnett and sounds like he gets a lot of work from Mike White not honestly honoring warranty issues. Unfortunately I will be going all the way to Spokane for any further work that must be done at a dealership.

The service center is very friendly. No one tried to up sell anything to us (I HATE that!)…read more Excellent job!

I am travel medical and I was having challenges with my Chevy van. It was a blessing to meet…read moreRichard in the service department. He is the kindest, most knowledgeable, caring service advisor I have come across. I highly recommend Taylor Chevrolet for all your service needs.

We have a full warranty bumper-to-bumper, no co-pay and they still charged us $175! Said to us…read moreunless we pay the $175 we won't get the key for our truck back. They tied our hands and ripped us off. They're a dishonest company.

Absolute worst customer service. Do Not go there. The service department is useless because their…read moreservice manager, Brian could care less about his customers. If you want impeccable customer service go to Findlay Jeep in Post Falls. It's a drive, but so worth it.

Craig went out of his way to help me find the SUV I was looking for. I ultimately ended up going…read morewith a private sale but Craig gave me a lot of pointers on the vehicle I was looking for, what to look for and what to stay away from. He even put me in touch with a great mechanic. Not often you find someone of this caliber. Hopefully I'll end up buying from him in the future...

I have bought two vehicles and sold one through Chosen Motors over the last six years. Craig Leoni…read morelooked for several months to find me just the truck I wanted at a price I could afford. Chosen Motors is fair, reasonable, and trustworthy.

August 1, 2013 on our route from Seattle, Washington to Québec City, our Volkswagen Vanagon…read moreWestfalia stopped running on the highway about 30 miles north of Sault Sainte Marie. The tow truck driver recommended towing the vehicle to Algoma Auto Sales rather than to the VW dealer. My wife and I took his advice and were very glad we did. The Vanagon needed a new engine! To complicate matters, a used Subaru engine! Algoma Auto Sales replaced the engine as quickly as possible given that we had to find a used engine and have it shipped from Arnprior. (We spent the first night sleeping in the Vanagon at Algoma Auto Sales where we were given a key to the bathroom and offered an extension cord.) Algoma Auto Sales had to make some modifications and repairs to the used engine. Nevertheless, we believe that their price was less than we would have paid for the same job where we are from--Seattle, Washington States. Gary (and Brian who did the installation) explained clearly what was done--no fast talk. We picked up the Vanagon August 12, having rented a car to continue the trip to Québec, then drove back to Seattle 3,600 km with no engine problems at all. We highly recommend Algoma Auto Sales--for the excellent work they did, for time they did it in and for the amount they charged for the job. Obviously, being from Seattle, we have no connection to the company. Robert Dunshee

Bought a new Jeep Gladiator in 2021 from them. It was right before the inventory shortage due to…read morethe pandemic. I live in Montana and the local dealers here were "just starting" to feel the shortage (nobody knew yet just how bad it would get). Not finding what I wanted locally I reached across the border to Dave Smith. They had a Mojave trim in stock at a price that shamed my local dealers (even if they could actually get it). I bought it sight unseen (other than pics on the web). Drove over and picked it up same day. Entire transaction was smooth start to finish. (BTW - ended up selling that truck a year later for $1500 MORE than I paid Dave Smith for it. Those were wild times back then)

Another Incredible Experience at Dave Smith Motors…read more I just wanted to take a moment to thank Murphy and Ridge for taking such great care of us during our family's third car purchase from Dave Smith Motors. We've been buying from them since 2015, and each time reminds me why we keep coming back. Car shopping can be one of the most stressful things a family does, but working with Murphy has always made it feel easy. He's honest, straightforward, and genuinely caring. Ridge was great at walking us through the warranty and GAP options--no pressure, just a real conversation that helped us make the best choices for our needs. Even the little things made a big impact: when we walked in, the lady at the front desk gave our daughter a coloring book. Later, after we had been there for a couple of hours, someone noticed she was getting fussy and brought her a bag of chips. That kind of attention to detail and kindness goes a long way. I truly can't say enough about this experience. There's no question why Murphy and Ridge are part of the dream team. Huge thanks to the leadership at Dave Smith Motors for creating this type of culture. You've earned our loyalty--again. - Cris Engel

My first time at this dealership and brought my Grand Jeep Cherokee SRT in for service today and…read morehad a great experience. Little wait time and staff was friendly and professional. In particular, Josh was informative and answered my many questions. I stayed for the service and the waiting room was very nice and comfortable. The service was very thorough and really felt like I was taken care of. Will for sure be back for future service. Highly recommend!

The Jeep service department did a diagnostic on AC unit... recommended services, verbally quoted me…read morejust under 600 and tax for out-of-door expense. When I went to pick it up I was handed a bill for nearly 850! I pointed out he had quoted me just under 600, he reran the numbers and said he made a mistake and had not included the diagnostic. I pointed out that customers depend on estimates to make decisions. 600 is not even close to 850. He claimed he was being generous and took 100 off the extra 250 he tried to bill me. I told him that I have not done business with a different dealership that did the same thing to me 20 years ago. I was not disappointed with the car service, but terribly disappointed in a business that does not honor its word. I will not be back unless Findlay makes this right.

I've been taking my car to perfection for years, they always do such a great job getting straight…read moreto it and having it done fast! Always worth the quality and time.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.