Always a great place for various sporting goods and apparel. Place is always well kept and clean. 5…read morestars.

My favorite Dick's!! Such a wonderful selection of clothing and shoes!! Two levels with a rock…read morewall. Stop here you won't leave empty handed.

This was my go to for all my jordan needs because of Qiangjian. Every time I walk in he always…read moregreets and answers all my questions. Always shows me all the new jordan gear shirts, shoes, hoodies etc. Even tho champs doesnt really have that much jordan items as they used too, I come back for the service that I get from all staff. They all give great service. Just get some jordan Jersey back in stock and stop the raffle nonsense on shoe releases!!!! Not the stores fault, I'm talking about champs headquarters!!

Absolutely terrible customer services…read more I find it amazing that I had to hold for more than one hour to change the address of an order. They have a "chat" that was turned off, and I had to create an account to change the status of the order because the order did not show up in the search, to make things worst, I could not find the order even though I created the account... This was my second order with Champs Sports, rest assured it will not happen again!

If it were possible to leave less than one star trust me I would. On December 7th I was asked by my…read morelittle brother to go pick up some muck boot field blazer size 10 as a early Christmas present for my husband because they have a hunting trip coming up and he wanted him to go ahead and have them for that. The boots were available at bass pro shop and at academy but after discussing with my husband we decided to go to academy. I went ahead and placed an order online just to make sure they #1 had the size boots I needed but also that we pick them up without any issues. the boots said available for pickup within a hour, so I placed my order at 1:22pm, picked up my mother and best friend and we started making our way to knoxville ( we live an hour outside of Knoxville) we stopped at Texas roadhouse and had a late lunch just to give plenty of time for the order to be filled. Once we got to academy I still hadn't received any emails saying my order was ready so we went inside to look around while waiting. my husband said well let me see the Email with the order and I'll just ask them about it, they told him the order still wasn't ready so we continued to shop for an hour. Myself and my husband, my mother and my best friend all had found items we wanted to purchase so we went to checkout and after checking out I asked the cashier about my order once again (4:30pm) which is long after it said it would be ready. The cashier proceeds to tell me that it still wasn't ready and I kindly asked if there was any way someone could grab my order because we had been waiting awhile now and lived an hour away and she said they were busy and there was nothing they could do right now that I would just have to wait until the order could be picked, I asked if I could just go grab the boots myself and bring it up there to them and she said yes you can do that but you will have to cancel that order and we redo it up here, so then I ask if by canceling my order I would be refunded immediately to repurchase (because it was my little brothers money) and she said no it's 3-5 business days and I explained that I could not do that. The cashier gets on her radio and is speaking to someone about me right infront of me showing her frustration to me without saying it directly to me so at this point I become frustrated and ask if I can speak to a manager and the cashier proceeded to say that it was the manager she was on the radio with and I said ok but can she come up here and actually speak to me and the cashier gets back on the radio and asks the manager to come up front. The manager comes to the front and doesn't even ad me or listen to what I was trying to tell her she talks to the cashier and then looks at me and said I'll go get the boots, so I apologize to the cashier about becoming frustrated at the situation and then move off to the side so the cashier could continue her job without me in the way. Then the cashier comes over to me and says that they do not have size 10 muck boots in stock they only have 12 and 13 and I said well it said you did online because I purchased them, she said she didn't know and I asked if the manager was going to come back and talk to me and she said yes so I continued to stand there and then got back in my phone and did the same process to buy the same boots and it showed size 10 muck boots that could be picked up in a hour among many other sizes that the manager said they didn't have in stock. The manager comes back up to me and says that they do not have the boots in stock and I said why is it still showing online I can place a new order right now for pickup today and she said it's a issue on out end that they had not updated the count or something of the sort and I said that this was beyond frustrating that I specifically drove an hour to come to this store and give them my business to buy these boots that I need for a Christmas present, spent over a hour in this store shopping and giving them more business while being told to wait on my order that was never going to be filled. The manager is standing there listening the whole time with a annoyed look on her face like she could care less about this situation and the inconvenience that I was caused and she says I am sorry but it is the situation, so I asked how long it would take to get the boots I ordered if I waited for them to come in and she tells me that they won't come in, they will cancel the order and then just stares at me. I told her this was one of the worst experiences I've ever had in my life and I would not give academy my business ever again and she just stared and me and then walked away. I have NEVER seen or experienced such horrible customer experience in my life! I completely understand mistakes happen but it's the fact that the cashier nor the manager seemed to have any sympathy or understanding of what had occurred, their attitudes were "well that's not my problem" by far the worst experience I've had.

They have lots of stuff at Academy and a decent amount of staff. The guy who helped our daughter…read morepick out her bike was super nice. She found one she liked and he brought it up front for her to get when we checked out. My husband likes shopping here for ammo and other things he needs too. We got both of our kayaks from here as well.

Alumni Hall is the place to shop for everything TENNESSEE VOLS T-shirts, rain gear, sweatshirts,…read moreskirts and more! This is Knoxville at West Town Mall and we are all about our VOLS. Outfit the whole family with T-shirts/2 for $38.00. Or find checkerboard one piece dresses for you and your girls. Golf items, insulated mugs, leashes, and ball markers. Alumni Hall is the one stop shop for you game day wearables in Knoxville. Follow me on Yelp for more fun things to see and do, or places to shop in East Tennessee.

I love all the Alumni hall locations. This is a smaller version but same products and variety to…read moreget your UT Vols fix. Game day or regular wear this is where its at. They also have items for the home and for all seasons. Go Vols!

Can't go wrong with Brad and his team at pro image! They did me a solid, I wanted a specific shirt…read moreand size for the upcoming World Cup that they did not have at their Knoxville store. Normally that would be a trip for me to Chattanooga where the shirt was but Brad went up there for me and got it so I didn't have to make the drive. Great customer service and the reason I get all my team apparel and items from him! Thanks again Brad!

If you need random sports team goodies in a pinch, this chain may be the spot for you. I would…read moredefinitely come here for hats, lanyards, keychains, insulated cups, etc. Not sure I would rely upon this spot for actual team clothing, as the space is small and the selection extremely limited and seemingly picked over. There were some clearance items and some VOLS gear mixed in, but as usual, mostly XS, S, and hideous. ;-) Not much available for kid options, either. I was really impressed with their hat options but underwhelmed with the clothing and the service.

So nice that a big town has a great mall to walk indoors when it's hot outside. Great place to get…read moreyour steps; meet friends, family; shop for something new. Free parking. Big food court.

I moved away from Knoxville in 2009, then returned to the area in 2022. I was shocked to discover…read morehow well the mall was doing. I have been to many other malls over the years, and most have been shut down... or should shut down due to low foot traffic. However, this mall looks like you have stepped into the 1980s... no empty spaces, and the mall is full of people. Amazing!!! I was curious to see what some people were complaining about, and it was obscure... Even though the prices are high, I would suggest that people be very thankful for what they have with West Town Mall... it should be appreciated with a much higher score!

The staff are excellent, so helpful and friendly, and very knowledgeable. Love all the very cool…read moreoutdoor products, want to buy everything we see. REI Knoxville is Better than Dicks for helpfulness and knowledge.

REI - Recreational Equipment, Inc. is the best place for all your outdoor equipment needs. Whether…read moreyou are hiking, camping, climbing, or just enjoying nature, they have the supplies you need to get out and do more. Their staff was exceptionally helpful and got the gear I was looking for and even asked questions to make sure it was the right fit for my needs. They helped me to save money by utilizing my coupons. I have used REI for years, starting when they were a 'catalog only' store in this area in the 1970's. They have maps, tents, sleeping bags, back packs, stoves, lights, shoes, clothing, ropes, and climbing accessories. Stop by their location on Papermill Road for Christmas ideas as well. Follow me on Yelp for more places to shop and things to do in Knoxville and East Tennessee.