Bike Zoo is your go-to place for sales and service no matter what type of bikes are your jam. The owners and staff are knowledgeable and friendly; you will get excellent service and accurate information without any pressure, and that is not the norm for every bike store in this area. One of my favorite things about Bike Zoo is how they advocate for youth cycling through their support of the Appalachian Mountain Bike Club, and the owners aren't afraid to take chances on young employees and train them in all aspects of the bike business. They are committed to their community as much as to their bottom line, and that really sets them apart. They are just good people. We were loyal customers of another bike shop in Knoxville until we discovered Bike Zoo, and we haven't looked back. read more

I went to Bike Zoo today in need of a lot of MTB protective gear, knee pads, elbow pads, full face helmet etc. My experience here was wonderful. They took the time to answer all of my questions and were extremely knowledgeable. If you are looking for a bike shop that has knowledgeable experts that will take the time to make sure you get what works well for you, and fits properly, etc, then please go here. Their honesty was over the top as well.​​​​ read more

These guys are really great. They have a big shop with a god selection of both bikes and gear as well as trail foods. I've had a couple repairs done here now and they've done great work for a really fair price. Most importantly everyone who works there is friendly and helpful, they genuinely want you to be in their store and care about your bike. Several of the mechanics had really good advice for getting to new trails too. read more

This will be an unusual review as I've never been to the business, but I did meet the owner. Three of us were riding and had just come from Sequoyah Hills back to the greenway down a huge hill and over a rough bridge. Well my brand new back tire blew. So the two I was riding with took awhile to figure out I was missing. Meanwhile this other rider stopped and offered help. Mind you, others offered I just told them I was ok. This rider however, stopped and assessed my need and proceeded to get and tube and CO2 and had me going in a brief minute. I asked his name and he said Steve and told me to visit his business Bike Zoo. Well let's just say I have not doubt I will visit the next time I'm in Knoxville. Due to the Labor Day they were closed Sunday and Monday and we left early Tuesday. Thanks so much Steve. read more

Spent upwards of 800$ on upgrades and tunes just to continue to have chain slippage issues that resulted in injury. Was never apologized to and was treated as if I were at fault. This occurred 1 day removed from the shop. If you want bike work done correctly, Bike Zoo is NOT the place to go. read more

Bike Zoo gets Ye Olde Rufus V. Stamp of Approval. Let me preach on it! I have been a customer of Bike Zoo for around 7-8 years now. I became a loyal Bike Zoo customer due to the crappy service I received at another bike shop (uh ... Harper's). My daughter was in kindergarten and I found her a used bike. I did not buy the bike at Bike Zoo or Harper's. I may be an idiot, but I ain't stupid. I'm not dishin' out more than 50 bucks on a bike for a nose pickin' 6 year old. I sure as hell ain't payin' hundreds! Sure, I understand bike shops want you to buy a bike in their shop. That's understandable. And I'm sure it's irritating when someone brings in a yard sale jalopy for repairs. But, the fact of the matter remains that they are running a bike shop and a bike REPAIR shop. I can't fix a damn bike! I can't even program a universal remote. So, I take the bike into Harper's to give a tune up and make it quasi-safe for an junior Evil Knievel ramped up on Mountain Dew. Just for the record, let me say I friggin' hate bike snobs. It's some subculture of dunderheads that are eclipsed only by the Dressage Equestrian Snobs. I don't get it. Your life revolves around a friggin' bicycle man! Hey, if you love bikes that much ... knock yerself out. At the end of the day, you're riding a friggin' bike!!! There's no room to be a snob. Anyway, it was obvious the smarmy lads at Harper's did not want to service the bike. You would've thought I laid a deuce on a priceless Oriental rug! About that time, 2 of their buddies rolled into the store from a mountain bike ride. The guy I was talking to just turned and walked away mid-conversation. They all gathered around drooling and jibbering about the mountain bike ride. Those 2 dudes were not there to spend money. This dude was. Adios Harper's ... Rufus Out!! Haven't been back since. I would rather put a fistful of sand in my drawers and do jumping jacks in a hot parking lot. Maybe Harper's is run by Keebler Elves now and it's the greatest thing since sliced bread. Don't know ... don't care. You had yer chance. Why haven't I been back? 1) I only need to be treated like crap one time; AND 2) I discovered Bike Zoo that day. I took the second-hand bike over to Bike Zoo. I had never set foot in the place before. It was as if I had just left Mars and returned to mother Earth. Everyone was very friendly and asked if I needed help. They knew damn good and well I was bringing that second hand bike in for repair. Did they care? NOPE! They treated me as if I were droppin' a couple thousand on a new road bike. Gary came over, took the bike with a smile and serviced her up good as new. To this day I remain a faithful customer of Bike Zoo. They are always helpful and friendly. Over the years, I've purchased several new bikes and tons of gear at Bike Zoo. They have a very knowledgeable staff. If you ever need a bike serviced, this is the place to go!! Look for the smiling, friendly guy in glasses. That's Gary. He's an A-1 dude in my book. read more

My husband took my bike in for cables, he brought it home. I rode it twice and didn't look at it till I washed it after the second ride and when I did I cried. My bike was only at the shop less than 2 hours and someone had wrecked it. The service guy told us 3 lies and told the owner a different story. The owner was out of town. They did not assume responsibility so basically they are calling me a liar and that I wrecked my own bike and are trying to blame them. Beware. Unless I can get video footage of him wrecking it, I do not have proof. Good luck if you use them for service is all I can say. You have been warned. read more

Bike Zoo is awesome. I have purchased 5 bikes from them in the past 8 years. The staff are always knowledgeable and friendly. The bike repair guys rock. I had a factory issue with one of the bikes and thought I'd have to leave it for a week or so to get repaired. To my surprise they replaced the faulty part right then and there and i was on my way within 20 minutes, good as new. As long as i can pedal a bike, I'll keep coming back to the Bike Zoo! Consistently Awesome they are. read more

I was new to the cycling sport and needed a bike assmbled. Took it to a place that was NOT the bike zoo. Man what a bad choice. Fortunately someone turned me to these wonderful people and I won't have maintenance done anywhere else. These people are very knowledgable and personable. Don't make he same mistake I did take your business to the bike zoo. read more