Chris inspects wood burning fireplaces and gives you a report of what he did at the end. Receipt…read morewas clear and concise with convenient payment methods. Great response time, great service, fair pricing.

From the owner: Our company offers affordable solutions with pure professionalism to any and all chimneys.read more

Brought Stephane in to deal with chimney blockage of a wood burning fireplace. His actions in…read moredealing with the problem exceeded all expectations I had. The outcome of all his efforts did not remove the blockage but did visually locate the blockage in the chimney (not animal based) to allow for discussion of plan B to remove it. Throughout the process I found Stephane to be honest and forthcoming. Would recommend him without hesitation.

From the owner: We are a family owned and operated masonry company we service the lower mainland in all aspects of…read moreof masonry work. We specialize in chimney repair and maintenance. We also do stone driveways,patio's,walkways and floating decks. We also do retaining walls. We take pride in our work and value our clients and are always in comunication as to how and where the project is at.

Gurlal did an excellent job cleaning all my vents and…read moresanitizing as well. From the start with their front desk setting up the appointment to Gurlal completing the cleaning - and going above and beyond - I felt I was in good hands and trusted them. Thank you so much for the honest and thoughtful service and care. I truly appreciate it at a time I was quite frustrated and needed dependable service.

Very proper, timely and efficient. Five stars on all…read moreaspects start to finish. 100% recommended.

I have had my ducts cleaned many times, and they usually spend 1 to 2 hours cleaning out all the…read moreducts! These two guys showed up spent 15 minutes here, speaking another language, Never came upstairs to do the vents at all, then just left?? I called the lady at the office, she said she would do something and send them back, after that she ghosted my number, my wife then called her 3 times, nothing but excuses, and still after 2 months, absolutely nothing, this type of business model is criminal.

I really liked that I was able to book a fixed time on a weekend, and found the call operator to be…read morelovely to deal with. The actual service, unfortunately, was a dud. He did an okay job on the chair and footstool, but on the stairs the edges don't appear to have been cleaned (so the middle of each stair looks okay, and the rest still looks surety) and the rug wasn't great.

We have used Tristan Chimney services for the past several years for annual chimney cleaning as…read morewell as a WETT certification for insurance. Courteous; customer focused; professional. Would highly recommend. Michelle L.

Julian was great. Came early and cleaned and inspected fireplace and chimney in no time at all…read more Highly recommend!!

Purchased new Carrier heat pump system Dec. 2024 ---- installed in Dec. 2024 ---the two…read moretechnicians who attended were very professional and explained everything as they worked and installed everything as quoted in a neat clean manner ----- no messes --- as of this June 15/25 this equipment has worked flawlessly and has kept our home very pleasantly warmed and cooled to our expectations ---- would use this company again ------ Dave H -----Chilliwack

This was our first service from DirectHeat.ca. & when I called, I asked if they serviced Trane &…read morethey said yes they did. We have a Trane furnace & air cleaner unit, & the air cleaner power light would not come on. They were to come out to Hope from Chwk tomorrow, but called this morning to say they were out this way & could they come today; we said sure. An hour later 2 young fellows showed up & one of them had apparently worked on a Trane furnace once, the other had no knowledge of Trane products. They vacuumed out the furnace but when it came to the air cleaner, they had no clue, were calling someone & asking questions, & stumbling around. My husband had given them the manuals to use. Finally my husband asked "did you see in the manual about the fuse in the door, perhaps it is shot". They had obviously not read the manual & so they checked & sure enough there was a blown fuse, which they apparently changed. The service cost was $345.00 which we were advised about up front when we called. A couple of hours after they left, my husband went into the furnace room for a quick check, & the air cleaner unit was still not powered on, nor could he power it on. So we are in exactly the same position as we were before they came, minus $345.00. The 2 guys seemed so lost & inept that while they were here, my husband said he was worried that they would just create more issues than we already had with the power issue. Little did he know they'd leave & the unit was still dead. I have a voicemail in to them, we'll see what they say tomorrow. My husband doesn't want them on the premises again but we know we'll never get our service call money back so I feel they owe us a proper service.

Excellent service from a father and son team. I called Paul…read moreand told him of my issue with my chimney leaking and he knew right away what it was. Followed up the very next day to inspect the chimney and followed up shortly after with a fair and reasonable quote. No more leaky chimney!!! Would definitely recommend Hickman masonry to anyone with a leaky chimney. Thank you!

From the owner: We are family run! Father and son. We do anything that…read moreinvolves stone, brick, and block. You can check out our work and great reviews on Google by searching Hickman masonry. We're also specialists in heritage brick and stone restoration. Chimney repairs and rebuilds are also our specialty.

I had a leaky chimney that needed to be torn down as well as a hole cut out for the plumbers to…read morechange the vent on my hot water tank so that this could be done. After doing a lot of research and looking at reviews I chose Dunbar Masonry for 3 reasons: 1. They had great Yelp and Homestars reviews. 2. They were very prompt with getting back at me with a quote. 3. They were able to arrange with a roofing company to have my roof patched up on the same day they took down the chimney which saves me from having to co-ordinate between 3 companies (masons, roofers and plumbers). I needed the masons to come in, take down the chimney and the roofers to patch up the roof so it doesn't rain on me and the plumbers to come in the very next day to install the b-vent so that the fumes from my hot water tank didn't poison us. In the middle of winter every day without the hot water tank is brutal. Job contracted to do: - Take down the chimney below the roofline. - Patch the hole in the roof left by the chimney. - Cut out a hole in the furnace room so that the plumbers can install the b-vent. - Come back and patch up the hole in the furnace room. Day 1 They came on time on the arranged date which is fantastic and proceeded to work quickly. However they forgot to cut out the hole in the furnace room and without that hole the plumbers that I had arranged to come in the next day could not install the b-vent. Needless to say I was in a bit of a panic as I called them up but they assured me that they could come the next morning to cut out the hole before the plumbers came. Okay, great! Day 2 So they came and cut out the hole and left again. When I went downstairs to checkout the furnace room it was a dirty disaster with brick dust and debris all over my furnace and on the condensation pump beside it. I was pretty shocked because most contracting companies I've worked with clean up after themselves, like really clean up. They sweep the floors, wipe things down, etc. The plumbers came and installed the b-vent and left. That night I come home and my furnace won't turn on. Now I'm not in the an expert with furnaces but I had a strong feeling that debris falling into a condensation pump's motor is not a good thing. As it was 11pm when I got home I had to wait until the following morning to call the furnace company to come have a look. Yup, no heat in the middle of winter all night and until mid-afternoon the next day. Day 3 Dunbar Masonry came in the morning to fill in the hole and I told the guys that my furnace died the previous night and I think it was the debris from their work that caused it to over heat and shut down. They were like nahhhhhh that wouldn't do it... They proceeded fill in the hole that they had left before and as I'm watching them I note that they didn't cover up the condensation pump. Seriously? I just told you I think you broke my pump, you're going to smear in wet concrete (or what looks like it to me) over the pump that you might have just broken? So I waited till they left and went to check the pump. Yup, there's something that looks like wet concrete on top of it (but not on the motor vent part). It was on the top right hand corner and it felt like went concrete. It was dark grey and kind of wet. After Dunbar leaves I call the furnace guys and they come over to have a look and sure enough, they confirmed it was the debris from the chimney that clogged up the pump's motor but they were able to take it apart and clean it out. The invoice I got from the furnace guys clearly state that was the cause of the motor malfunctioning. I took this invoice to Dunbar Masonry and they agreed to pay for the furnace service but weren't willing to do anything else for me. It didn't matter that I had to spend the night in a freezing house and that I had to take a day off work to deal with the furnace, I basically got, "These things happen." They didn't even apologize! Not once! And when I told them that I had to take the day off work I got, "Well no one pays me to fix my house." Ummmm yeah, but you're the ones who broke my "house". The least you could do was give me a small discount or heck, sound like you were sorry about the ordeal. I probably would have been happy with just some sort of apology. Pros: - The guys who did the work were pros, very nice job. - The guys were SUPER nice and polite. - They were on time which is always very much appreciated. Cons: - Their carelessness with my furnace room took out my furnace for a day. - They didn't seem to care too much that I was put in a pretty bad situation for a day and half with NO HEAT in the middle of winter. - They were still sloppy and careless in my furnace room after I'd pointed out that they got dust and debris in my condensation pump. - They never even apologized for their mistake. - They left the furnace room a disaster the first day and the second was still dirty but at least they made some attempt to clean up.

Although Dunbar M+C couldn't help me with my specific kind of repair, they forwarded me to one of…read moretheir contractors, who took the time to give me a fantastic referral. Much appreciated- great customer service.