Outstanding service and integrity. We came in with a basic understanding of our need to replace a…read morefireplace. Derek (the manager) took the time to figure out the details, even went to Google streetview to look at the venting on our building. In the end he advised us that there was only one unit that would work, but not a brand he carries. He directed us to a competitor who could help us. I would have bought from him if possible. One of the best customer experiences ever.

We were in desperate need of inexpensive fireplace for our townhouse (our old one died…read moreunexpectedly, right in the middle of cold winter), and this was a place in Richmond, not far from us. Communication was great - quick e-mails, always available on the phone (never on hold), they have a great showroom opened on Saturdays, which was very convenient. The price was about twice cheaper than other places quoted us, installation was quick and very professional, done very quickly (it took a guy about 2 hours to remove old fireplace and install a new one).He even managed to remove only 1 ceramic tile above this fireplace, so we don't need to replace all tiles, just to put back this one. They also arranged a visit of Richmond City inspector (included in the total price) the next week after installation. And we were not charged until the work had been finished. All in all we were very happy and can highly recommend this place.

Our gas fireplace needed to be fixed. We set a day and a…read morewindow of time with WAGNER. He showed up on time, was courteous, professional, respectful and an absolute expert. Got the job done swiftly and we were relieved. I especially appreciated the fact that he removed his shoes before entering. That indicated a certain level of respect for the customer and household, and also his own professional integrity. (You'd be surprised how many handymen in the past have just trotted through my house with their dirty shoes, and needed to be told.) Highly recommend Wagner.

fredy is great went above and beyond for us with our fireplace issue highly…read morerecommend him.

Moved into our house, which is only 5 years old, and the fireplace would not work properly. We were…read morereferred to Barry. He advertises himself as a Fireplace Master and he has lived up to his word. A previous service person had just cleaned the fireplace and indicated that if it did not work properly that we should replace the thermocouple, thermopile, and the regulator at an incredible cost. Barry cleaned the fireplace again, reset the stones, and demonstrated that the flue and cold air vent combination had been installed at a right angle instead of at an angle greater than 90 degrees. He provided us with a safe method to operate the fireplace and it works and does not soot up the glass under all environmental conditions except during high winds. His bill was much less than the other $1000 estimate and he urged us to call him back if there was a problem. He is knowledgeable, honest, and a clean worker. We can recommend him.

I was very impressed with the service by Kam and Yelp. YelpI didn't realize how withInsteadyelp…read moreworked and thought I was putting in a single request. Until.....I started receiving several responses. I chose Whitestone because Kam provided his base rate and availability instead of the typical reply "Contact for a quote". I was able to schedule a time and receive confirmation within an hour of initiating the request. The following day (Saturday) Kam arrived promptly. He was courteous and knowledgeable. I will definitely recommend him to others. This experience has also encouraged me to use Yelp. I am pleased with the entire interaction.

These people have only been in operation a few years. Shop around and you will do much better. i…read moregive them a zero!

I had a problem getting my gas fireplace to light. The pilot light wouldn't come on. Although I had…read morereplaced the batteries in hand held controller and the receiver, he identified that hidden in the back was another receiver that ignited the pilot light. I didn't know about it and it was well hidden. A relief that I don't need to worry about something going wrong that could cause a dangerous problem. Pleasant service and instant arrival as he happened to be driving only a couple of minutes away.

Terrific service from Kevin this morning. He was…read moreconsiderate in our home and completed the service efficiently and without delay. He was also kind enough to explain what he was doing and how to get the most out of the fireplace - it seems our previous service tech charged us twice the price and did not set the fireplace up for success - we were only getting a small amount of flame and uneven wear on the logs(which happened to block out most of the flame). Would absolutely recommend Kevin's services - completed on time and at a fair price.

Had Steve come with his son to look at a vent to be replaced. Gave us a price was very nice to my…read morehusband while here, but got a email saying he would pass on the job. Still unclear what happened. Told him the price was fine but he seemed like he was expecting more than he quoted. Don't waste your time. I now see he has not had a good review in 4 years.

We are a 51 unit CO-OP and we have used service only for over 18 years. The staff are very friendly…read moreand very knowledgeable. They go above and beyond with our yearly service. Not only do they do a safety inspection but they vacuum out the unit re paint the interior and clean the glass. When there is a mechanical repair it is scheduled and repaired quickly. thanks for the royal treatment for all these years. Robert .H Brooksford place Housing Co-op

Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.

I'm very thankful to have him repaired my fireplace. Before him I had at least 3 people saying…read morethat I needed to change the parts but they couldn't find the parts for me and I was thinking that I need to replace the fireplace. He said it was not the parts problem. He fixed it at a very reasonable price, saved me thousands. I really appreciate his help.

Alex was fantastic, and did the most thorough cleaning of my fireplace in my history of owning the…read morefireplace. Over the past 15 years I have had a variety of other people come to service my fireplace, but no one even comes close to the job Alex did. He was also able to diagnose a problem with my starter button and give me a very reasonable quote for its repair. I will most definitely be using him and his company in the future for all of my fireplace needs.

I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

Robert was outstanding, and I highly recommend. A true professional, Rob did a fantastic job and…read morewent above and beyond in terms of customer service. He was always available and I would hire again for any future work we need. Highly recommend.