Had a bad water pump replaced at Chad's. Picked the car up and drove to Seattle. The next day I…read morenoticed the new water pump was leaking. I take it to a local Seattle mechanic and confirm it's a bad water pump. I call Chad's and he totally takes care of the bill. He said he would deal with getting refunded from part manufacturer. I really appreciated that as we all know that would have been a total pain in the ass to get refunded from manufacturer. I highly recommend Chad's

Catastrophic Repair, Unauthorized Work, and Extortion -- Exposed by NAPA Corporate!…read moreI brought my van to Chad's Quick Auto in Chelan strictly to address an overheating problem, which required diagnosing and installing a new thermostat. Instead, this shop performed completely unauthorized work and hit us with a shocking $1,600 bill for an unrequested oil change and oil filter housing. Because we were out of town and stranded in Chelan, they used our situation to their advantage. We had to pay their extortionate costs just to get our van back so we could drive home and get to work. The van ran significantly worse than when we brought it in to them. We took it to Scotty's Auto Repair in Moses Lake, (highly recommend, their 5 star review is coming soon) where their team discovered that Chad's had put the entirely wrong radiator fluid into our vehicle and a faulty oil filter housing causing it to leak profusely. Genn at Scotty's acted as a fierce advocate for us. When she called Chad's to hold them accountable, they spoke to her in a completely inappropriate manner over the phone. Because Chad's refused to take responsibility, Genn bypassed them entirely and escalated the issue directly to NAPA Corporate under the NAPA Auto Care Peace of Mind Warranty. Because Chad's work was so flagrantly improper and defective, NAPA Corporate approved the claim and covered 100% of the parts and labor required to flush the system and fix Chad's dangerous mistakes. NAPA's own corporate intervention proves Chad's work was faulty. Avoid Chad's Quick Auto Chelan at all costs--they perform unauthorized work, price-gouge stranded travelers, and execute defective repairs.

I stopped by the office to schedule an appointment, where I had the strangest encounter I've ever…read morehad with any business. Mrs Talley, greeted me with a sneer as I asked about making an appointment. "You need to call. We don't make appointments in person. Besides, I'm busy!". She was literally alone in the office dusting off some cheap looking trophies. I stepped out of the office and called her from the curb, where It was extremely difficult to hear her over the traffic noise, When I suggested that it might be easier to continue the discussion in person, as I was 20 feet away from her, she repeated "That's not how we do business!" following up with "We might not even want to take your vehicle." and refused to offer any alternatives in the area. she did call later on and left a message that they weren't interested. Every moment If this exchange was bizarre. She get's an F in Customer Service and an F in Interpersonal Skills. It's a shame. I hear they do good work, but I'm not interested paying what I expected to be several thousand dollars to a crackpot. I've since spoken about this with several locals and business people. every single person I spoke with had something negative to say about her. ‍

Discovered we had a water leak on the front of our work truck. Called Talley's this morning and 4…read morehours later the water pump has been replaced, and at a very reasonable cost. We are extremely happy customers.

I had an outstanding experience at the Chelan Les Schwab this past Friday. After pulling my boat…read moreout of storage, I stopped at Les Schwab to inquire about having my boat trailer tire pressure checked. The boat and trailer had not moved since last October. Junior, one of the staff members, not only checked the pressure on my trailer tires, he checked the torque on the lug nuts for the trailer and my truck. Knowledgeable and professional, Junior worked quickly and made sure I was road ready. Thank you Junior!

Saturday evening at 4:30 we were in a rockslide on South Lakeshore and had a large one break the…read moreseal on our tire. Watching our tire pressure drop we headed to Pat and Mikes. I called Les Schwab and was told they would send out a truck. JP got there, put on our spare and said to come in Monday. When we got there they had ordered in the replacement tire that matched our set which we had bought from Les Schwab. We learned their policy on insured coverage of the tire and the road service. Absolutely the best place to go to for tires, service and popcorn.

Ernie has been in Manson for many years and a fun guy to chat with. He does not take credit cards,…read morecash or checks only. Ernie can perform minor repairs to your car or watercraft..

Ernie is the man. Stop by and get some gas and chat a bit.read more

We hit a deer about 15 miles from Bridgeport WA. and my insurance company called them for the tow…read more Norm was there in the time frame he gave me when he called to make arrangements. He even towed us home in oroville wa. Great driver and very nice.

We had car trouble in the evening and were assisted by Stormin Towing. They showed up quickly and…read moremade a stressful situation so much easier. Not only did they tow our car to the repair shop, but they also gave us a ride to a nearby motel--we really appreciated it. Everything went smoothly. Highly recommend if you ever need a tow in the area.

I needed wheel bearing seals on my Freightliner chassis motorhome. 509 said they could fix me up in…read morejust a few hours. Every shop in Wenatchee (home) refuses to work on MH chassis's. Joseph was polite, respectful and VERY helpful! THANKS!!

From the owner: We are a local family owned business. We pride ourselves in treating our customers vehicles as our…read moreown. We will do everything we can to keep your vehicle operating safely to keep you on the road.