I had an outstanding experience at the Chelan Les Schwab this past Friday. After pulling my boat…read moreout of storage, I stopped at Les Schwab to inquire about having my boat trailer tire pressure checked. The boat and trailer had not moved since last October. Junior, one of the staff members, not only checked the pressure on my trailer tires, he checked the torque on the lug nuts for the trailer and my truck. Knowledgeable and professional, Junior worked quickly and made sure I was road ready. Thank you Junior!

Saturday evening at 4:30 we were in a rockslide on South Lakeshore and had a large one break the…read moreseal on our tire. Watching our tire pressure drop we headed to Pat and Mikes. I called Les Schwab and was told they would send out a truck. JP got there, put on our spare and said to come in Monday. When we got there they had ordered in the replacement tire that matched our set which we had bought from Les Schwab. We learned their policy on insured coverage of the tire and the road service. Absolutely the best place to go to for tires, service and popcorn.

Wow these guys really saved the day. I came to stay at a friend's house in Orondo and got stuck in…read morethe snow. I know, silly Western Washingtonian! Anyway even though it was after 6 PM and they were closed for the evening, when I called they picked up. I don't remember the gentleman's name but he was so cheerful and customer service oriented, it really lifted my spirits. After I explained my situation he recommended a better solution than towing. He quickly confirmed with another individual who had a snow plow truck. I didn't want to deal with it that evening and it was dark by then, so he showed up as promised the next morning to scrape the roadway and then pull my car out of the pile of snow. The price was reasonable and since the whole hour wasn't up yet he continued to plow. Talk about going above and beyond the call of duty. Thanks Trevor! This was one of those times when it was not just about the work being performed but literally rescuing a customer. I really am so grateful.

From the owner: Our business specializes in providing top quality service to all of our customers at a very…read morecompetitive rate. We are here to help you get the most for your money out of every tow, lockout, tire change, and jumpstart.

Got tired of having my taxes done in November. unless you…read morelike filing extensions best to go somewhere else.

Had an engine problem that I could not figure out. I was afraid there was serious damage. They dug…read morein, determined one problem, then continued to test to be sure they had the correct issue identified. Also recommended replacing some items that were overdue for replacement. Vehicle is back to good, and I've peace of mind that we truly resolved the issue. My only issue is a waiting area. I dropped the vehicle off, so I didn't need to wait. But I'm afraid it would be less than comfortable if you had to wait.

Catastrophic Repair, Unauthorized Work, and Extortion -- Exposed by NAPA Corporate!…read moreI brought my van to Chad's Quick Auto in Chelan strictly to address an overheating problem, which required diagnosing and installing a new thermostat. Instead, this shop performed completely unauthorized work and hit us with a shocking $1,600 bill for an unrequested oil change and oil filter housing. Because we were out of town and stranded in Chelan, they used our situation to their advantage. We had to pay their extortionate costs just to get our van back so we could drive home and get to work. The van ran significantly worse than when we brought it in to them. We took it to Scotty's Auto Repair in Moses Lake, (highly recommend, their 5 star review is coming soon) where their team discovered that Chad's had put the entirely wrong radiator fluid into our vehicle and a faulty oil filter housing causing it to leak profusely. Genn at Scotty's acted as a fierce advocate for us. When she called Chad's to hold them accountable, they spoke to her in a completely inappropriate manner over the phone. Because Chad's refused to take responsibility, Genn bypassed them entirely and escalated the issue directly to NAPA Corporate under the NAPA Auto Care Peace of Mind Warranty. Because Chad's work was so flagrantly improper and defective, NAPA Corporate approved the claim and covered 100% of the parts and labor required to flush the system and fix Chad's dangerous mistakes. NAPA's own corporate intervention proves Chad's work was faulty. Avoid Chad's Quick Auto Chelan at all costs--they perform unauthorized work, price-gouge stranded travelers, and execute defective repairs.

We had car trouble in the evening and were assisted by Stormin Towing. They showed up quickly and…read moremade a stressful situation so much easier. Not only did they tow our car to the repair shop, but they also gave us a ride to a nearby motel--we really appreciated it. Everything went smoothly. Highly recommend if you ever need a tow in the area.

My new Jeep had an engine problem/recall that needed immediate repair two days before I was…read morescheduled to drive 1000+ miles for the holidays. Stormin made sure to get to my vehicle to the dealership asap, even in the busy winter weather conditions. We had a little problem arise from the tow but he was sure to make it right! Thank you Norm and Stormin Towing. You helped me make it to my family for Christmas!

I did not like Thompson towing and will never again use or recommend them. Rather excessive. They…read morecame reasonably quick and made accommodations for my unusual circumstances. But charged me $297 per hour, but also $297 for "1 hour of paperwork". Which I think is very crooked. I would give more stars for making things happen, but charging so much for paperwork is just wrong. Especially for someone like me in an already bad situation.

These guys just charged my GF 615.96 for towing my SUV to their yard. 162.50 of it was…read more"administrative time" added when she went to pick up the SUV,less than 4hrs later. Absolutely f****** ridiculous!!