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    AL's Specialty Marine

    3.0 (6 reviews)
    Closed 8:00 am - 5:30 pm

    Services - AL's Specialty Marine

    Boat dealers

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    2 years ago

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    5 years ago

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    6 years ago

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    6 years ago

    I was in Al's late last year. Didn't buy anything, just browsing but they treated me like family and you can't ask for more than that.

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    Universal Marine & RV

    Universal Marine & RV

    2.2
    (9 reviews)

    Purchased a 5th Wheel RV from them in early 2021, after a very brief walk through, I pulled this…read moreunit home only to find out that the brakes on the camper were never adjusted and did not function. After the dangerous ride home, I called them and they requested that i bring the unit back to them for repairs. That's right, pull a camper with no brakes back to Rochester with no brakes! I had a local mechanic adjust the brakes for me in my driveway. They told me that they operated everything in the unit to make sure all was functional. But the LP tanks were new/empty. I had to pay a local LP supplier to purge and fill the tanks. It was obvious to me that they did not operate most if any of the appliances prior to delivery. We had numerous failures with this unit and had slow service, along with wrong parts ordered. There was an issue with the hot water heater that they never did correct. I did contact the manufacturer (Forest River) and found out the many of my issues were never reported to them, as Universal had told me. At one point they must have gotten rid of their parts person and I was told that the slow service was due to their having to "catch up" from the back log she created. I finally got an email from the manager, he was less that kind or helpful. I traded off the unit for a far superior unit from another dealer. I personally would avoid Universal Marine and Forest River RV, Poor Quality, Poor Customer Service. but Excellent frustration. I waited over a year to write this review because if I would have written this back then, I would most likely have said things that were driven my emotion not plain facts.

    Traveling from Yakima, Washington to Dublin, Virginia we were unfortunate to breakdown in our RV…read more We were fortunate though to be close to Universal Marine and RV. I contacted Jason the manager and he said to bring it in. It took a day to have the work done but could have been longer. We were so happy with there service and would highly recommend them.

    Cannon Power Sports

    Cannon Power Sports

    1.4
    (9 reviews)

    Ill make this short-I helped my brother in law source an Atv for winter plowing: Im a former…read morecertified mechanic and knew the atv needed some small work but was overall very solid. This shop proceeded to take 2 months to fix a carburetor issue they opted to rebuild (and over charge for something much cheaper to just buy new) and during that time managed to break multiple parts on the atv, communicate terribly and take advantage of the fact that he already had brought the atv to them and milked that fact every chance they had. They kept finding "major issues" with the atv that I do not believe actually existed. The fact they went through multiple mechanics during the 2 months it was there speaks volumes of how poorly they run their business. worst part is, they sent it home with him (finally) with broken welded parts that they were responsible (and admitted to) breaking. In my years of mechanics I have never witnessed such a poorly run dishonest establishment.

    I brought my 2019 General into the dealer to get a belt replaced. They proceeded to say I needed…read moreboth front and rear clutch covers replaced. They sent me confusing pictures of why they needed to be replaced so I agreed. They quoted me $1118 to do the job and charged me $1251 because they forgot to include the belt on the first quote even though it was there to get the belt replaced. I picked up the machine from the con artists and there is a dime size scuff wore through the front cover on the top side near wear the breather tube connects. Instead of suggesting I use JB weld to repair it they put over $400 of parts on the machine. They claimed I also needed a clutch from scratches clauses by the belt slipping, I declined because I felt they were ripping me off. This is a warning to stay away! Beware of the service department!

    AL's Specialty Marine - boatdealers - Updated June 2026

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