Purchased a 5th Wheel RV from them in early 2021, after a very brief walk through, I pulled this unit home only to find out that the brakes on the camper were never adjusted and did not function. After the dangerous ride home, I called them and they requested that i bring the unit back to them for repairs. That's right, pull a camper with no brakes back to Rochester with no brakes! I had a local mechanic adjust the brakes for me in my driveway. They told me that they operated everything in the unit to make sure all was functional. But the LP tanks were new/empty. I had to pay a local LP supplier to purge and fill the tanks. It was obvious to me that they did not operate most if any of the appliances prior to delivery. We had numerous failures with this unit and had slow service, along with wrong parts ordered. There was an issue with the hot water heater that they never did correct. I did contact the manufacturer (Forest River) and found out the many of my issues were never reported to them, as Universal had told me. At one point they must have gotten rid of their parts person and I was told that the slow service was due to their having to "catch up" from the back log she created. I finally got an email from the manager, he was less that kind or helpful. I traded off the unit for a far superior unit from another dealer. I personally would avoid Universal Marine and Forest River RV, Poor Quality, Poor Customer Service. but Excellent frustration. I waited over a year to write this review because if I would have written this back then, I would most likely have said things that were driven my emotion not plain facts. read more

Traveling from Yakima, Washington to Dublin, Virginia we were unfortunate to breakdown in our RV. We were fortunate though to be close to Universal Marine and RV. I contacted Jason the manager and he said to bring it in. It took a day to have the work done but could have been longer. We were so happy with there service and would highly recommend them. read more

Very poor experience with owner today. Avoid this business they do not value your property and do not treat customers with repect. Content below copied from my Google review. --- --- We've stored our boat there twice, and this will be the last year. Both times we opted for indoor storage. This year when we picked it up it didn't have the trailer wiring adapter. Instead of making things right and comping the $12 adapter that was lost when my boat was in their care, the owner proceeded to call me a liar in front of my two daughters and came just short of swearing in front of them. They insisted that they tell customers to remove the adapter when dropping boats off, this is just not true (or at least both times I dropped off my boat they didn't do this). Regardless, the service I received was insulting at best. Never again. I will gladly pay more to have it stored through a more professional company. This has been the worst customer service experience I've ever had with a company. EDIT Response after reply from company: - - - Was I upset that I paid money to a business to safeguard my property over the winter, and find out they didn't? Yes the adapter is a small part, but if you can't watch over something small like that should I trust you with something more, like my boat? I did not demand you comp the part and I only said I wouldn't be doing business with you again after you used fowl language. You weren't going to fix the situation, your male service representative (forget his name) rolled his eyes at me and only got up out of his office after listening to me for a few minutes. You said "I' m an f 'ing liar" (not saying the actual words) right in front of a 6 YO and a 11 MO. I'm not saying this online expecting any remediation, I will never do business here again. I just hope people see these reviews and think before going here. I will not be responding to further replies (I've spent enough time with this already) - - - --- --- read more

My experience here has been nothing but outstanding. I was welcomed by their friendly staff when I walked in the door. Their mechanics were very prompt, honest and worked hard on my repairs. It's hard to find someone you trust and can count on, but universal marine and RV have been genuine and so very helpful! read more

KEEP DRIVING AND DON'T STOP AT THIS PLACE!!!!!!!! Bought a 5th wheel from them that they had consigned to them by another party. We found several issues with the camper and David Marques, the manager, promised they would be repaired by the time we came back to pick it up. Well guess what they were not and David gave us all kinds of excuses, became very rude and obnoxious!! Told us that once the parts came in he would send them to us and then we could have the local RV serviceman come to the campground to fix and have them send them the bill to him. Long story short it took months and many calls to David, (which many went unanswered or unreturned until I used a different phone) to finally answer me and at that point he told me I had to make an appointment at the local RV place, pay or it myself and then send the bill to him. I told him we had the 5th wheel set up on a seasonal site and I wasn't trying to pull it off or let alone pay for it. So when we did pull it off I took it in to the local RV center and had the repairs done and paid for it myself. Sent the bill to David who to this day has not send me a dime. This is exactly what I expected from David. This is after he withheld a thousand dollars from the people that consigned the camper thru him, making the lady cry when he told her he was keeping the money. So I guess the crook David made a thousand dollars off of them and I was SOL. I would NEVER do business or suggest anyone else do business with this ******** place ever!!! I have read many reviews in which many other people have had the same experience with the manager, David Marques. Can not believe he still has a job there. I would suggest David go to an angry management class and a class on how to deal with customers. read more

Did not follow through on their word. Poor follow up in regards to phone calls greater than 4-5 days or not at all. Felt like we were mislead . read more

Service and repair center was good. I am very angry though because they don't have cameras watching over your boat! Someone stole all my tackle out of my boat. Called the manager he said sorry and that they have had stuff stolen in the past. He told me that my boat was inside most of the time so I wonder if someone on the inside took it? read more

Spoke with a nice guy, but definitely a salesman. He tried to tell me that the boat I was interested in doesn't stay on the lot long, very popular boat and it was at a good price. That boat had been there for almost a month and they keep slowly dropping it in price and updating the ad so it appears new. I don't trust the place at all. read more

I gave one star because it's not possible to give zero on yelp. I attempted to purchase a camper through this place. I put $1000 down to hold it because i was informed they sold quickly and I needed do that so they wouldn't sell it as soon as it hit the lot. Was also told completely refundable. I was told it would arrive the second week of August. It didn't. I telephoned August 10 to my sales woman, who said she was not in office, but would check with GM on 11th and call me back. Also didn't happen. I contacted sales manager on August 23 and voiced my complaint and requested to cancel with refund. He said he would talk to GM and have GM call me. Sales manager, not GM, called me back on 24th to confirm I was cancelling and attempted to tell me money was nonrefundable. After I informed him his sales woman said it was, he said he would call me back tomorrow. Stay far away from this business. Go somewhere else, even if you have to drive. They are either crooked or clueless. Either way, you'll never get fair treatment. read more