I highly recommend WFO. Last year we had 10 windows replaced and this year had 2 front picture…read morewindows replaced and couldn't be happier. From our visit to the factory, then to the installation and cleanup afterward were all very positive experiences The young men installing were polite, friendly and professional. And the pricing of the windows was fantastic. Thank you all at WFO for an outstanding experience!!!! Laurel and Chris K

We signed a contract with this company on March 1st, 2026 and were told our windows would be ready…read moreand installed by the middle of May well that never happened so after several ignored calls we finally received a call they would be installed July 3rd yes 17 weeks later but that never happened no phone call no explanation why just never showed up so I called the company on Monday and was told they ran into issues on Friday and they put us back on the schedule for the 30th when I told them absolutely not that was totally unacceptable and I wanted a refund she said ok what about Thursday I told her that was there last chance to show up and I would do I needed to do they did show up installed windows and I will say the installer Jessie Jr and his helper went above and beyond and did an amazing job and this company should never get rid of him because there are not many workers like him him so for that I thank him and he deserves 5 stars

I have owned a 1934 double house for over 60 years. Big L is the only company I have dealt with…read more that still provides the same quality and service now, as it did years ago, when I first had new Marvin windows installed. In 40 years, I've had to replace only of the original 32 I had installed. And this was not a fault of the window but of the old house's window frame shifting on the weather side. They sell quality windows and doors, use experienced installers, and are well organized. DEALING WITH THEM IS SO EASY. When you phone, a company person answers the phone and responds to your need. DONE! Their follow-up repair service is also excellent. They respond, however small the problem.

Our experience with Big L started off exceptionally well -- attentive, great service, though a bit…read moremore pricey than other quotes. We decided to go with Big L because they are local and felt like we wanted to support the "little" local company. We signed the contract and off we went. Our doors came in, were installed. They stiffed us on the first installation day, but then showed up unexpectedly a few days later. The problem is, the doors they installed were the wrong color and not what we ordered and the hardware was wrong. One screen was slashed from top to bottom. This wasn't evident until after they were installed. Our house is architecturally significant, and the installer had to create new holes and install hardware where there wasn't hardware before. Big L indicated they could just swap out the doors and get us the right color, but that that would leave us with holes and damage from the original installation. Not optimal. After MONTHS of badgering us for payment, but not making any effort to remedy the wrong hardware or ripped screen, we paid a reduced balance, and are left with doors that don't match our house, aren't what we wanted, and without any service to make it right. Oh, and the screen on one of them is still trashed. I wouldn't recommend Big L. There are lots of small companies out there. Try one of those instead.

I highly recommend this company. I am extremely happy with the windows and the skilled,…read moreprofessional way they were installed. From beginning to end, the estimate appointment, the respectful workers who did the installation, and the organized manner of doing business - everything was perfect. I had tried another company that didn't have their act together, but Pella gave me more for the money - They all were highly skilled, professional and honest.

My French doors were several years out of warranty and stopped clothing smoothly. The lock no…read morelonger worked. I contacted the service department online and as a courtesy they agreed to send a representative. He arrived, worked for over an hour, fixed both issues and did not charge me. This is old fashioned outstanding customer service and it deserves loyalty and recognition!

stay away from business they don't manufacture their windows so they sell yout50 yr warranty but…read morecompany went out of business there goes warranty When there problem be prepared to be yelled at by Nick the salesman I agree Nick stinks like ashtray The owner Mark does nothing Nick runs the show Very poor customer service

Willing to change review if they ever fix my window. It's been over a year since our instal and we…read morehave had a bad casement window since it went in. I mentioned it to the installer but since it was a few days before Thanksgiving 2021 he didn't have time to try to fix it. When they returned to finish up some other windows I mentioned it again. This time the installer got on the phone with the factory and tried to fix it as per their directions to no avail. Months later, only after my phone calls, did the owner come to look at it. He was unable to fix it and said he needed a specialized tool to do so. When he returned with the tool he adjusted my window so that now there is a 3/4 inch gap at the top and it will not close at all. He said he would get a new window for us. And here we are. Months later and no window. I have called repeatedly only to be told my window is 2 weeks away from being delivered to them. It has been 2 weeks away for almost 3 months.

Enjoyed my experience with Dan, if that's even possible when working with a contractor. lol. Zen…read moreWindows is definitely not your typical home improvement contractor. I was told I could pay after the installation and that I did not need to put any money down. okay. I liked that. I was also given a real price for 2 doors in about 5 minutes after speaking with Dan. Delivered in email. a couple weeks later they installed 2 doors which look much nicer than what I had before.

From the owner: Welcome to the Easiest Window and Door Buying Experience in the Industry! Zero pressure window and…read moredoor buying experience. We make it easy as 1-2-3-. No in home salesmen, no fancy warehouse, deal directly with the owner Dan, no deposit due until the job is finished, and backed with a limited lifetime warranty, as well as same day quotes online or over the phone. EZ Window Solutions of Buffalo is a window replacement company.