This is my mothers primary care they have the worst service. Their system is always down or not working they cane never help you and you u had ve to wait over 3 hours to be seen. They will never refill your maintenance medication. You call and al you get is they will give you a call with in 24 hours even for a refill. They always tell you that you have to been seen even though they just saw you 2 weeks prior. Horrible services and then they rush you u threw the phone ti give them the infer ma to on Avel is so rude. read more

DO NOT TRUST ALTAMED FOR YOUR INSURANCE! I had met with them and was told I just needed to get my taxes to them and I'd be insured. However, I get my taxes sent to them and then told that I have to pay for months of insurance (who has that money?) and that I can't be currently insured until then. When I asked why I was not told this in the beginning, I got ghosted (twice)...no replies, no help. So now I have no insurance and at risk of having a health incident with no ability to get help and no communication from Altamed. read more

Today, January 28, 2026, I came in to help my mom with some paperwork and questions. Monica at the front desk was very kind and understanding, and she guided us through the process with ease. Our issues were resolved in about 10 minutes, and overall we had a very positive experience. read more

Case managers do not return any messages you leave,takes a long time to see a doctor, most of the time it is a nurse practitioner that do not have a clue about what they are doing. Absolutely garbage health care. read more

I went to urgent care during my lunch break. I was in and out within an hour. Everyone was so nice and welcoming! The doctor was very kind and informative. I currently don't have insurance and the visit was only $40. read more

I went for a regular physical. It took me over an hour waiting on the phone to schedule the initial appointment which is just insane to begin with. Then the actual exam time came and the doctor didn't do ANYTHING! The best part? The notes in my portal for the exam say the doctor performed a pelvic exam, abdominal exam, eye and lung and described a bunch of things that NEVER HAPPENED! I guess they're letting anyone become a doctor these days. Also, if you message the portal with questions it takes days just to get an automated response and not even an answer to your question. This medical group is absolute garbage. RUN DONT WALK FROM ALTAMED. read more

Worse urgent care experience in my life!! They treated us like dogs !!! They couldn't even bother to call and say they made a mistake with my covid results !! very critical when i need them to return back to work! The NP that saw me didnt even bother to check my urine or blood after i told him all my symptoms!! I had to go see my OBGYN so she can tell me i had a kidney infection just ridiculous i will never recommend this organization to anyone they are the worst !! A courtesy call wouldve been nice just fuckin ridiculous!!! Very angry!!! read more

Great service. Attentive doctor's. Kind nurses. I always have a great experience when I come here.

The worst place you could ever go to if you have a heart attack they can't even save your life they're not allowed to touch you no nurses no doctors I would not recommend this to nobody read more

Waste of my damn time! I went in because I have kidney problems(which I've already had surgery for one) This so called doctor told me 'I have been traumatized in the past of water and that I need to let it go' Like um, what?? She didn't even do anything but ask for X-rays and blood tests. She didn't even send in my prescription that she had told me was for prostate...? so baffled by this doctors practice... She also didn't even bother to ask any type of questions. BUT SHE DID SAY 'I DONT SEE KIDNEY STONES, BUT I MIGHT BE WRONG' like wtf??? But even by sitting there, I can already tell what type of 'Medical Group' this is. NEVER AGAIN!!! read more

I have been using AltaMed for about 15+ years. I have always had a wonderful experience. My doctor is very caring. Makes sure to look over my past complaints and that none of those things are no longer bothering. I have my yearly physical and still 100% healthy. Follow doctors advice as much as possible and live a healthy style to keep diseases at bay:) read more

Dr. Del Bello fue mi doctor durante 2 años una lástima que cambio de clínica, todo las enfermeras, doctores, asistentes, trabajadores sociales, y secretarias an sido muy amigables y profesionales estoy muy contento con el servicio que me an dado. read more

Make sure to take a family member with you have the dr note everything he refuses to treat. This place is unprofessional and may cost someone you love their life try not to come to this facility to long.. from the top to the bottom.. quantity of care as hit a all new low this is not a good facility 0ffice staff has a special way of blowing you off and telling your private medical history to there co workers aka gossiping who have nothing to do with your visit.... hippa violations all over. I have called my insurance on these issues and it seems altamed has a special way of retaliation I can not believe what the health care system has come to management at altamed needs a overhaul.. do not go alone, these PEOPLE WILL TREAT YOU AWFUL AND NOT MEET YOUR HEALTH NEEDS.. I've personally experienced everything I wrote ... Mlk hospital of commerce they do not care about your health. This particular place NEEDS TO BE INVESTIGATED BY THE MEDICAL BOARD.. AND OTHER AGENCIES read more

I have been to the Altamed Goodrich Urgent Care in commerce and I can't complain ! I've been here for my kids and for myself and every single time I haven't had to wait more than 20 min and that's with out an appt ( heads up you can make Appt's for the urgent care too) which I wasn't aware of until after I went the 1st time. I can't remember for the life of me the nurses that have helped us but they have been patient and attentive to when I explain the symptoms etc... the Drs I've seen have been great too again I can't remember them but I'll update this post once I find them out. The parking is great too even on a busy day there is parking available. The pediatrician office is the same wait time is quick, friendly knowledgeable staff and the assigned pediatrician to my newborn is amazing ! read more

Forget about getting a referral and seeing a specialist.

Everyone there was really nice even the doctor! but the people in labs omg ! When they take out blood it's not even suppose to hurt and the girl made it hurt a lot!! It still hurts and what is Altamed broke or wtf they don't even give you band aids they put a ball of cotton and tape ‍ horrible horrible horrible ‍‍ and I now have a bruise in my arm read more

AltaMed - Medical Centers Near Me - Los Angeles, California

Worst costumer service ever wait time is ridiculous. I perfer to be told how long is the wait than to keep me waiting saying your going to be called next and have various patients go before. read more

I been a patient here 4 years . Never had a problem really. Only once they cancelled my appt in those 4 years only once. But other than that staff is friendly the receptionists, nurses and case workers and people in the pharmacy are friendly and answer all my questions . read more

This clinic is the worse my Dad went to the Drs today bad idea letting him go alone the Dr that saw he told him i could only focus on one thing so if you go with pain or other thing they could only focus on one thing because they dnt have time wth is wrong with them worse clinic ever read more

Always is something bad at this clinic, I went for a physical examination and the doctor didn't want to see me because a cough at the entrance, the Always changes my appointments because doctors aren't available, this is the last time in this clinic, I will have to find another place were doctors, really do their job. read more

I have been going to Altamed for about 4 or 5 years but since covid the people who answer the phones for appts don't know what the hell they are doing I am going to just find me a new doctor I don't have the patience then they have you on hold for hours I wouldn't refer nobody here it is going down the company itself my doctor is excellent though I hope I can find another good doctor like herself read more

The PHARMACY at this clinic is ridiculous. Twice it's happened to me that they say that my prescriptions will be ready by a certain time and when I show up after the fact (to give them extra time), my prescriptions aren't ready. Recently, I got to a follow-up appointment and, while I waited to be called into the doctor's office, I asked the pharmacy to refill a prescription. They said it would take 30 minutes and I said that was fine. I went ahead with my appointment and an hour and a half later, my refill wasn't ready. I had to leave, which meant I had to go back to pick up my refill later that evening. Also, I saw a doctor and by the end of my visit, he said that I would be getting a referral to see a specialist. A week passed and I hadn't heard from them or received anything in the mail. I went into the clinic and they told me that the doctor wasn't there and that I should call on Monday. I called on Monday and they said they'd get the referral to me. Nothing. I kept calling for another three weeks and kept getting the run around. I finally went in again without an appointment and told them that I wasn't leaving until they gave me the referral. When the doctor asked me to go in to meet with him that same day, he was mad until he realized his staff had apparently canceled my referral. He didn't really apologize, but I could tell he felt silly after not believing me and making condescending faces in the first place. I've also seen Dr. Terrones and I do not recommend him at all. He is cocky and rushes you right out. He had only seen me for a couple of minutes before he was literally reaching for the door knob to leave, before I had even asked him almost anything. When I saw my exit paperwork, it said that he had discussed all kinds of things and provided "education" on several subjects that he didn't even remotely discuss with me. read more

Friendly staff. I've been coming here for a few years. This place has improved and come a long way. Dr ZIN Oo is great. She treats me with respect. She's always there when I need her. My case manager Joseph is a great human being. I'm very happy to part of the AltaMed family. read more

AltaMed 972 s Goodrich blvd Today I contacted the same company only at a different address, I came to the caught people telling me that you have an Emergency, you need to clean the root canal and pull out a tooth, I told you why and why I can't see or have been checked by an experienced doctor, they say you will be checked by a Met nurse and then the doctor, I agreed, I went into the office and the nurse began to put some kind of noodles on my ears, what's wrong with you, there's nothing wrong with you there. Nothing like that, I didn't have any infection, I was very disappointed in this company because this company doesn't want to persistently treat people's teeth, they just want to pull them out and stitch the root canal together, I explained to him that the route of the canal is fine, I just needed to brush my teeth from the black casing and that's it, and here is a filling, but instead they are not an experienced nurse, they didn't even call an experienced doctor to check my Tooth, but they didn't call him and the nurse started telling me some fairy tales about my tooth, so he refused and left this clinic with a bad tooth. I don't recommend anyone to go to this clinic, they damage clients' teeth, they don't treat them, a very bad example about the bathroom. dissatisfied read more

Worst medical care I've ever received in my 60 years of life! They're all about pushing agenda for you to get Unnecessary test. When I first arrived at the office they asked me if I had a mammogram in the past three years I told him that I did but you had three different people that they from their staff asked me to give me a mammogram scheduled? They also asked me several times several people when was the last time I had a Pap smear I informed him I had a Pap smear or year ago they either did not listen or they just are paid to push these test because they insisted they get me a referral what a OB/GYN and get a Pap smear set up for me. Then they asked me how long ago was it that I had a colonoscopy I told him it was two years ago several people from their staff kept insisting that I get a colonoscopy? They are hard-core pressed on getting you to go to get these test it's as if they have a kickback from whoever does the test? When I finally got to see the doctor I told him about the regiment that my former doctors had put me on he insisted that my pain in my five perforated disc in my spine was " all in your mind" And the seven previous specialist that I seen for my spine were all the wrong and I didn't need to be on any medication. One day I had a simple question asking because of the measles outbreak if anybody could help me answer a question if I needed to be immunized for measles being that I had him as a child they transferred me to three different people who again ask you the same questions over and over your name your date of birth your address your phone number what is your doctor's name what clinic do you go to and then they put you on hold or was at least 30 minutes listening to music and nobody answered the phone to give me an answer about the measles vaccine I hope those of you who voted for Doug terrible Obama care are very happy with the kind of service that you people brought upon yourselves and others I know for one thing John McCain is in hell burning for this!. read more

I had an appointment at 11:10 am this morning it's currently 12:49 and I still haven't been seen .. WITH AN APPOINTMENT I AM NOT A WALK IN.. Seriously .. This place needs to get it together !! I was in the ER this weekend , I had to do there job at medical records at a hold of someone at the hospital I was in , give them this places information , the guy at the hospital is super nice gave me his direct number and fax it's been 30mins since I have them in the info and tell me right now can u give me his number again,, like really !! The gu at the ER medical records even told me I have ur stuff all printed to send I just need them to send me the request !! I'm so angry at this point I will be making a official complain to the board of directors ! This is bs !! read more

AltaMed - If you need to make a complaint here's some useful phone numbers - Medical Centers Near Me - Los Angeles, California

I highly recommend this clinic, although the area is not the best, The staff is fantastic! When you do go inside it is very clean and the medical staff cares a great deal about people. Again it doesn't look like it's the best area, but based on other medical clinics around this area this is the best! read more

Incompetence at its finest. I have a condition that impairs me to work yet not one doctor I've seen there has acknowledged it. Also some of the doctors don't have a problem with talking to you as if you're their bitch.I'll never refer services to this organization, sadly they wasted a year of my life just for me to find this out. read more

*This review is related to their HIV clinic only - not the main medical facility* After a rather jarring diagnosis in October of 2013 by a separate urgent care doctor, I was referred by a very close friend to this facility specifically for their specialized services in this arena. He recommended this place highly and with great reason. My first visit here was overwhelming. Yes I'll put that out there. You need an appointment, must come with accompanying paperwork verifying diagnosis, and be ready to deal with a gambit of people. (This is standard anywhere, so not too much of a complaint). First visit entailed seeing an intake counselor, who essentially was there to confirm insurance eligibility and/or ability to receive financial assistance. *Absolutely no doctor consult on the first visit - so be aware*. They do, however, order blood work even if you come in with your own from a prior doctor, so roll those sleeves up and get ready. The staff here were nothing but amazing, sympathetic and understanding - one of which giving me the most powerful short speech with a massive message of hope. Brought me to tears (if you want to know, then send me a message). They hand held me all the way through my visit, took down some info, and started a lab visit to remove more blood and check for a variety of factors. Afterward, they schedule an appointment for 3 weeks later (to account for the blood work test being done). On the next visit, I met Dr. Kevin Liao. He has been one of the most comprehensive and amazing doctors I've ever dealt with. Also, very well spoken and obviously a subject matter expert in his field. He's my primary care provider now, as well as my specialist. He has made appointments enjoyable. He explains things to patients the way they need to be explained (in my case - extra technical with big medical words too!). The nursing staff here are obviously the front line to this office, aside from the amazing clerical staff. Everyone here has been nothing short of awesome, actually showing some type of concern. Appointments are always quick, if you're on time. Best time is 1pm - first appointment after lunch. While this location serves the predominantly Hispanic population, everyone here speaks English and is welcoming. Also, they have a pharmacy on-site for those not wanting to take any prescriptions to another place (like Target or CVS). For anyone reading this that has questions, feel free to contact me. I'm no expert, but I can definitely help and/or point you in the right direction. read more

So honestly this is the reason why I got a yelp in the first place...so I can b**** about how awful places like these are. (The following review will only be based on their ability to help patients and customer care, not their medical care. I'm talking to you sassy, rude, ex chola nurse at the front desk talking about how messed up you got the weekend before.) I've come here on more than one occasion and sadly it is always the same. It is understandable that you have to wait at a doctors office maybe an hour or so. This place gets packed, I get it. However, waiting for four to five hours is not ok! And that's happen twice with my family and I. We've been forgotten their more than once by their staff so were just waiting there for nothing. (We would have waited longer if I hadn't said anything.) And we've had appointments set up as well. Very unprofessional & rude. My grandfather is 82 and we always accompany him to his appointments now. We kinda have to. He forgets stuff and leaving him by himself with these people is unwise. If it wasn't because my grandfather likes his doctor so much we would have switched him out. They don't take care of their elderly like they should. This place is so close to my home and we like our doctors but unfortunately because of our past experiences here the rest of the family will not stick around. I don't recommend this place to anyone. read more

I will never ever go to this establishment again. People's health are in their hands and they are negligent! Unprofessional, misinformed, rude. Yuck. Enough said! And on more than one occasion. So sad. read more

Have never had a problem with their appointment system, patient service over the phone has always been excellent as well so I don't understand the bad reviews! I don't have a primary care physician so I've had all different kind of doctors and all of them have been very kind. My max wait time has been about 10-15 minutes with NO appointment and 5 minutes with appointment. Very clean and friendly staff. Have referred many people to this location! :) read more

I have never written a review but in this case I was so mad at this bad service that it's making me write this review. I'm writing this review to complain about the pharmacy that it's inside this building. DO NOT GO THERE. Get your RX and go to CVS. My mom had a doctor's appointment at 10:00am. 11:00 am she checked in in the pharmacy and they told her she had to wait for 2 hours to get her medication. We left. I went back at 6:00pm. At this time there was a long line to pick up medication. They only have 1 person while the other 2 idiots that are there just sitting there. I was in line for 15 minutes and when it got to me they have the nerve to tell me the prescription is not ready!!! Like are you serious?! It's been more than 5 hours and the medication is not ready?! The guy told me to wait 5 minutes. I let it passed 10 minutes and the guy went to the back to hide. I stood next to the long line that was still long. This young idiot guy was sitting there "working" in the laptop and I told him to check on my medication otherwise i want the prescription and I'll go somewhere else. His coworker checked that the medication was ready. The young idiot guy then has the nerve to tell me to get in the back of the line in order to get my medication?! Are you fcking serious?! I did not go in the back of line and made a scene which I'm not the only one because all of those people also had to wait. The coworker was very apologetic but the other 2 men have no patient care WHATSOEVER! There was a lady that ordered her prescription 2 days ago and they still didn't have it! By far THE WORST PLACE!!!! DO NOT GO THERE!!! read more

One star because zero stars is not an option. Disorganized, takes forever to get things authorized, staff doesn't care or follow through with anything. NEVER ANSWERS THE PHONE. read more

I feel bad for others for their bad experiences, but I love this place. Receptionists are always welcoming and nice. Professional and great interpersonal skills. This place has changed alot since they extended to behind the commerce theater. Less crowded, water and coffee for patients, walk ins always welcome. I never wait more than 15 min. Thank you soooo much Dr. SEIPEL and BETTY and all the other beautiful nurses and doctors. Continue the great work. Much appreciated read more

Their pharmacy feels like it is highly unorganized ounderstaffed. I started calling around 9:00am ,had to call about 5 times until finally around 10:00am someone finally picked up. I refilled my prescription at an early time. I was informed that it would be ready for pick up at 1:00pm. I came in at 3:00pm to give them enough time and low and behold I have been waiting around 1/2 hour even though only one person was in front of me in line, they informed me that my meds were not ready . I noticed two gentlemen just sitting down not really doing nothing... Maybe they should assist their co- workers. I will be changing my pharmacy A.S.A.P. Not a pleasant experience... The pharmacist look like they were having a bad day and had no sense of urgency whatsoever. read more

This is the worst health organization I have dealt with in my entire life. 3 weeks waiting for a simple referral. If you want to talk to someone over the phone be prepared to wait 3+ hours on hold. read more

Went in today for urgent care, dr Robson saw me and she was pretty fast so that was great. She sent my prescriptions to my pharmacy at about 11:30, I go right now at 2:45 to pick them up only to have them tell me my doctor hasn't answered and they're still waiting for her to approve one of my medications for a reason. Isn't it URGENT CARE for a reason???? I'm obviously in need of medication. It's been over 3 hours and she can't make a simple call approving the medications SHE herself prescribed me??? God this place is a joke & I can't wait to get a new doctor who actually KNOWS what they're doing. read more

Run the other way. I've been a patient here for years in the Dvl department...when my original doctor left he put me in the care of another new doctor that only stayed for a week, I should have known something was going on. This place is horrible, you cannot talk directly to the office because all the calls go to a call center and they won't transfer you and the call center is so over worked it literally takes a whole day to get ahold on a single person that again will not transfer you and will only let your doctor office know you called. This place and the service have gone way down. To top it off it's been over a week waiting for simple lab results and I still cannot see them in the patient portal. Please save yourself the stress and do someone else. read more

It was my first time bringing my daughter here for urgent care and they saw her in the first 10 minutes of us being here which was awesome! Dr. Enrique Nunez Gutierrez was great with her made us feel comfortable and took his time with her and carefully explained everything in detail of what was wrong with her...im happy I changed to Altamed! read more

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