Rude rude rude customer service snarky remarks and eye rolling from cashier and Amanda the manager…read moreis worthless I'd give it a zero if possible

The workers are friendly and helpful. There is a multitude of shoes but somehow nothing fit me…read more Their poor selection is emblematic of modern retail in general. I can't speak to whether their prices are better or worse than average, because it never got to that: I had to purchase my footwear elsewhere.

Don't walk, run (pun intended) for your next pair. Customer service is well beyond your…read moreexpectations.

I had the opportunity to visit this store yesterday. It was well lit, clean, and neat. Despite…read morethere being 4 -5 sales people, it took them some time to acknowledge or ask if I needed assistance. However, once I did get help it was great! Mr. Heatherly assisted me and was knowledgeable in terms of the products I purchased, shoes, inserts, socks, and a roller. He was quite friendly and professional. The store was low on stock for some running shoes but I was still able to find something. I appreciated the quick turnaround once helped. I felt that I got a great value for what I selected getting 20% off for their collaboration with Orangetheory Fitness.

Lots of discounted merchandise but hard to find stuff you want. Shoe selection is good and so are…read morepurses. More than I like to pay for purses but very high quality that wear amazing. Also a great place for luggage.

Favorite rack and it's fun going to south lake. I found a few great shoes for work. They had a lot…read moreof nice Nike and other styles of athletic shoes. I picked some chill black Nike but decided instead to get these funky orange ON cloud shoes for my new gym. The fit and comfort is so good. I paid about $80 and the Nikes would have been $50

This is my go-to REI and I often find myself here on accident with no intentional shopping list!…read more This type of experience has occasionally led to me buying the best gifts due to the ever-present associates that are always waiting (and asking) to help! The staff are outdoor-experienced and knowledgeable and friendly, but if you like shopping without being bothered, you may want to get creative or hide when you see them, because they truly are trying to help! (Yes, the membership is worth it...) The value is great and sales are typically pretty good (in-store and online), but what's really great is the dividend members get at the end of every year (like cash back on purchases), PLUS the really lenient return policy, they know you have to try some of this before you know it's a good item for you - gotta love the co-op! Note: they recently when bagless, apparently except for the holiday season as I saw they had paper bags for those gift-purchasers this weekend. So, in a non-holiday season, if you plan on grabbing a haul (like I do, apparently), you'll want to bring your own bag(s) or plan to take a few trips to the car! (They will hunt down a bag for you if you need it, or they'll help you to your car!)

Quick review to call out great customer service and an easy returns process! This is not my local…read moreREI, but I stopped in for a post-Christmas return when a gift didn't fit quite right. We were able to hop in line at the cashier, and make our return in less than 5 minutes. This might not seem like a big deal, but this simple transaction during the holiday hustle and bustle is worth shouting out. We had a paper gift receipt for our return, but you can also use a barcode in the REI app if you're a member of the Co-Op for returns. P.S. If you're not a member of the REI Co-Op, it's well worth it to sign up. It's a one-time $30 fee, and the benefits are great, even if you only shop here once or twice a year. (Free standard shipping forever? That alone is worth $30).

When you walk in the vibe is about comfort and style while great tunes are playing in the…read morebackground. The service is top notch Chris was super helpful and knowledgeable of product of current and new styles. Unfortunately, they did not have the Joe Fresh Goods kicks, but we were able to find some cool kicks. Excellent value.

Just visited the South Lake store. Very friendly, fast service. The young man that helped us was…read morevery knowledgeable and helpful. My grandsons are super happy, beautiful new shoes for school! Thanks

Great experience when I came here to try on the latest New Balance shoes. They have an amazing…read moreselection. So amazing in fact, it can be overwhelming! But luckily, a great employee, Justin walked up to me and introduced himself and the other person he was working with and offered their assistance in finding anything I was looking for. They also explained the sale to me. With the sale prices it is possible to purchase a really good quality tennis shoe and a really great savings. This was a great shopping experience thanks to some really good employees who are passionate about their product and about helping people.

Stumbled across this outlet store in Grapevine Mills Mall. From the prices, I questioned the…read morelegitimacy of using the term "outlet". Nonetheless, I still found two pairs of shoes for relatively decent prices. The store was busy but not jammed packed as I expected. Thankfully the staff availed themselves to helping customers, and the store seemed adequately staffed for floor coverage. Oveall, I had a great experience shopping here. I only wish there was a New Balance Outlet closer to where I live.

I went with my husband so he could return shoes he had ordered online that were too big. The Sales…read moreperson was from Brazil and I am sorry I do not recall his name but he was awesome, attentive and very personable. He gave my husband some great suggestions and a few moments later we were done with our transaction.

We just had most terrible experiences with manager Sam at this store, on Xmas eve day! 12/24/23…read moreSam is the worse manager at any Nike store I even experience!!! If I had NO star for him I will give that!!! Was super rude, aggressive and after all he refused to sell running shoes for my kids, which was supposed to be Xmas presents All we asked to exchange factory damaged sneakers Thank you Nike ( in face of Sam ) ruining our Xmas!!! Terrible and unprofessional! **DON'T DO BUSINESS WITH SAM**

Great service, good selection, good value. They actually helped me through the whole process of…read moretrying on multiple shoes to find the right ones for me. I'll go back for all my walking/athletic shoes.

I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

First, the 2 guys working in the store tried their best to help. Thank you. NOW, let's talk about…read morethe store. Clark's shoes carries nothing but Clark's shoes. You would think they carry every Clark's shoe because that's what business they are in. I was interested in two different pair, and they didn't have either. But no problem Sir, their available online. If I wanted online, I'd be sitting in my recliner looking at Amazon! Anyway, the store is really nice in a great location. IF they carry the shoes your after, you win! Good luck.

I'm a teacher. . That means I have to wear really good shoes but I don't want to wear ugly shoes…read more To make matters more difficult, I have wide feet. Yep. I am a Lithuanian princess. We've all got wide feet and wide hips. We're built to be good Catholic baby making machines. But I digress.... Shoe shopping for me is not retail therapy, its hell. Finding shoes that fit is a very big challenge. Clarks has routinely been my store for finding wide shoes with great support that are still fashionable. If you want shoes with lots of support, go here. Expect to drop 100 bucks a pair but they wear like iron and last a long time. I'd rather have one great pair of shoes than a bunch of cheap painful ones.

What a great selection of merchandise this store had! I came to look at shoes but they have so…read moremuch more than shoes! You can get gym bags, tote bags, shirts, sweats, caps, socks, hoodies and more here. The store was REALLY busy (it's Nike, so of course they are!), but they still had the floor and the registers covered. This was one of the most adequately staffed stores I encountered in my few days at the mall. Most is us are used to paying full price for Nike, but imagine the value in getting Nike things deeply discounted at their factory clearance center, and then a clearance center that had a sale going on too...and before you ask, YES, I bought a few things at these prices!

Awesome store! This Nike clearance store in Grapevine Mills Mall is amazing! Excellent selection!…read more Great prices! And friendly staff! My husband and I left with three pairs of ladies' shorts, a pair of women's shoes, and three men's shirts for under $200! Highly recommend!