They seem to have forgotten the basic concepts of customer service and professionalism. I will never retort and I I suggest you avoid them as well. Horrible experience... read more

Poor service, high prices and poor customer service. None of the staff accepted responsibility for miscommunication on their part.

i brought my clock back because barely 2 years later the po crap stopped working because china uses slave labor & the products are cheap and made cheaply!!! this business is deceiving their customers by not disclosing that these cheap china crap clocks cannot be fixed and are charging damn near $600.00 for clocks that are unfixable!!! it is not due to tariffs!! I DON'T WHY YELP HAS ME LISTED AS "CALIFORNIA" when I LIVE IN GRAY SUMMIT!!! read more

They messed up my engagement ring twice. Once left me with a loose stone and then when they "fixed" that they soldered it back on completely crooked! Have to look elsewhere to get it fixed read more

I ordered an earring and waited over a month. A week after the month of waiting, a store rep calls and says they have "some questions" before making the order. WHAT?!? I said I want a refund. Went to the store and after getting the refund asked how this could happen. "Unfortunately sometimes these things slip through the cracks." Hoping for hometown/smalltown feelings; left with "order it online and save" feelings. read more

Altemueller Jewelry - Avoid. Go to the jewelry store across HWY 100 from this place. They dont "care" - Jewelry Near Me - Washington, Missouri

I only gave them one star because giving them zero stars was not an option. I was raised in Washington. I don't live there now but I went to Altemueller's because I remember the name from growing up. I expected decent service because it's been a long-standing business. Boy was I wrong. I have worked in customer service for over 30 years. I have taught customer service at the local community college. I am past president of ICSA, the International Customer Service Association. The extremely rude and condescending staff at Altemuellers, specifically Carrie, did everything wrong according to my service experience. I came into town for a family funeral. My mother and I dropped off a religious bracelet to have it sized and hoped to receive it in time to wear for the funeral. The Altemueller's sales staff didn't even bother measuring my mother's wrist but just decided how much to shorten it by wrapping it around her arm Even though we were very clear on how we wanted it to fit. We came in the following day to pick it up and a) it was the wrong size, b) they took the length from on one side of the bracelet making it uneven from the center to the clasp, c) didn't give back the extra precious metal links, and d) tried to blame it on my mom saying she wasn't clear on what she wanted. They wanted to charge her again to do it over! Carrie was very rude and hostile when I challenged her, so we took the bracelet and left so we weren't late for the funeral. I called Altemueller's the following morning and spoke to Carrie again. I apologized for being testy. She offered no apology for her attitude or poor service. She did say that they would readjust the bracelet again at no charge so I went back into the store again. Carrie left us standing at the counter for a VERY long time while she whispered to another woman about the situation. She then left the sales floor for another 10 minutes. I have no idea where she went or what she was doing. She came came out with the bracelet and then (and only then) tried to measure my mom's wrist. Then she walked away from the counter again. At this point it was very clear to me that she was punishing us by making us wait a ridiculous amount of time without explanation. I took the bracelet and left, never to return. It's pretty apparent why this store has only a two star rating. They may have pretty things but heaven help you if you ever need a personal touch or some kind of service, Their staff is not well trained, argumentative, blaming and generally unkind. Especially Carrie who has a huge chip on her shoulder. I know this is a long review, but there is good news. Right across Highway 100 over by Orscheln's is an amazing store called Brune Jewelers. There is an amazing guy named Craig who took the bracelet had it fixed within two hours, gave back the extra links, and didn't charge me. I bought a pair of diamond earrings while I was in there. Hopefully the owners of Altemueller's will see this and retrain their poor-attitude staff or at least put Carrie where she doesn't have to interact with the public. What comes around goes around and I'm nowhere near done telling this story. read more

My ring buying experience here was completely disappointing. I have been married for 13 years and came to this store after I unfortunately lost the diamond in my original wedding ring. When looking at whole new sets comments kept being made to down sell me at every turn. However, the jewelry here is really stunning. I found a ring I loved and my husband called and reserved it. They told us it would be about a week. A few days later we went into the store to see it again and finish paying it off. At this point we were charged twice by the store. We called back a few days later when we caught it in our account and they took care of it. I received my ring two weeks after ordering it and it wasn't soldered. I called the store to ask about this and they blamed it on me and said "I should have specified". I did specify, to the first sales associate I interacted with in the store. I also think it should have been clear to the two other associates I talked to and explained that this is not an initial engagement ring but a new set and that I have been married for 13 years. I really could have spent a lot of money in here because the Jewry is great quality but I think I'll pass. I won't be recommending this place to anyone. The only person I would give 5 starts to is the "guy in the back" they would refer too, every time I would call and ask about my ring status. His work is incredible. His sales staff has poor customer service. read more

I have attempted to use this jewelry store many times. I continue to receive poor and rude service. I was in the store today for nearly 20 minutes and not one employee even spoke to me. While I was waiting another customer came in and they immediately asked them "may I help you". I left and will not return. read more

I sold some gold here. Very professional. Gave me a fair price and showed me the going rate on a large monitor at the table. The transaction was fast. I will definitely go back. Maybe someday I will buy instead of sell. I would highly recommend them! read more

I recently worked with Mark Noelke to purchase and design my fiancé s engagement ring, he was phenomenal. Extremely helpful and took the time to sit down with me on more than one occasion. To show me what he was planing to do with the ring to make it beautiful. I was so happy with him and altemeulers and the final results. The ring was absolutely gorgeous and my fiancé loved it. read more

Born and raised in Washington, Altemueller Jewelry was my 1st pick to purchase an engagement ring for my future wife. Upon entering the store I was greeted by two women behind the counter, I told them I was looking for engagement rings. One turned to the other and said "do you want to show him the rings" to witch she replied "not really" under her breath. From there the mood was set with a half hearted walk through of the rings with no real enthusiasm or effort. They made me feel as if I was wasting their time, or as if I didn't have money to spend. Well... they were wrong. I'm 30 years old and again being raised in Washington iv always held Altemuellers to a higher standard. I didn't want to buy a ring from a big box store but after this experience that's exactly what I did. Went across town to Kay and spent over 5k on a beautiful ring. I did have money to spend and they missed out due the their poor customer service and rude employees. Very disappointed with my experience! read more