I had a great experience buying my husband a really nice watch here. Multiple sales people helped…read moreme while I took a long time deciding what would be the perfect fit for my husband. Our work paid off - he loved it! My only complaint is that he's supposed to get regular "spa" times to clean it but he doesn't usually hear back to schedule a time.

No need to visit any other jewelers. Clarkson takes care of you like you're family, not just…read moreclients. Ask for Madison. She helped my wife choose a beautiful Tudor and sourced a Rolex to help celebrate the arrival of my grandson. Looking forward to my next visit!

Jeff the owner is amazing. He does all my jewelry repairs for a great price and quick service…read more Even guiding me to keep an eye on the prongs on an heirloom piece I wear everyday. Very honest and makes you feel comfortable in a setting that could be the opposite. I trust him with pieces that are very special to me.

The man working was super nice and up front about my jewelry, I had taken some earrings and my…read moreengagement ring to another jewelry store for cleaning and they didn't even scrub anything. He got my pieces looking brand new and was super quick.

Had my jewelry appraisal done there. Took a bit as they were busy. Not cheap but it went well…read more Going back to do some bartering with them for an item. Will write back more to let you know how that goes later.

Yesterday, 1/23, my husband and I stopped by Randy's and were met by Jennifer Ramsey. She whole…read moreheartedly talked to us for a long time. Did everything, honestly, that we had asked her. She is the best associate we have ever met. We think she needs recognition for what she does!! We will only ask for Jennifer when we return!!

I had a wonderful experience. They were friendly, open, honest, and helpful. I employed their…read moreservices when my Grandmother's ring needed repairs. They were very upfront about a mistake that occurred during the process of fixing it and imediately rectifies the mistake and replaced the gem with a better one. They even insisted the repair would be free of charge, which I refused. I will definitely be a repeat customer.

This store has an incredible selection of high quality jewelry with beautiful gemstones!! Walking…read moreinto the store opened up a whole new world for me. The owner is a gemologist who patiently showed my daughter and I a variety of gemstones while explaining their characteristics. The atmosphere of the store is very classy and has dazzling displays that show the beauty of her jewelry. By far, it is one of the best jewelry stores for gemstones that I've ever visited!! I had not intended to make a purchase, but I left with an incredible ring rhat my daughter wears every single day. Even though I live 40 minutes away, it is a store that is totally worth the trip!

We started coming to this location a few years since the location by the Galleria and Chesterfield…read moreMall closed down. The area helpful and the staff is very patient. They have a lot of options for the store to be so small. That aren't as knowledgeable about the watches but we ended up going somewhere else to get our watch (that we bought from Jared) links removed. Since this is pretty much the only location close, we will still visit as long as the staff remains helpful.

We've used this company for many many years. The prices for a while were reasonable. But the…read moreservice wasn't good on my watch repairs. Most repairs didn't hold up long. And one time I took my clock in there for repair. She had it there for 2 years. Finally I called and said I was going to pick up my clock and she said; wait the part finally came in. And on my last visit I needed a pin that fell out of my Rolex. It took a while to get it done. I called several times and left messages but was never called back. Finally I drove over to the store and she had it ready. Just never called me to tell me so. The she charged me $35. I couldn't believe it cost that much for a pin. So I went to Clarkson jewelers and asked them how much did one cost. This is a very nice jewelry store that services Rolex. She said about $10 to $15.00. This is when I decided to not do business with store again. This lady owner lies!

We recently got a beautiful grandfather clock but it was not working. We were told by another clock…read morerepair guy that it was broken, and fixing it cost $4.5k. We called David to get a second opinion. David was honest. After examining the clock, he told us the clock was not broken. He revived the clock and charged us a reasonable price for the home visit. The clock now chimes beautifully and runs precisely. He also revived another mantle clock that we thought was dead.

LOVE THIS PLACE!! The owner is very nice and friendly, my husband loves going here!!!…read more If you're deciding on an honest, reliable, reputable jeweler whether to buy from, sell to, size, tighten.. you name it, THIS IS THE PLACE!!! They have a jeweler on site that will size IN STORE rather than having it sent off!!! That's huge for us!! Don't waste your time and money at the big corporate chain stores they're overpriced oversaturated... just go check out the reviews (Kay - for example) its astonishing and disappointing how much theft and lack of loyalty goes on behind the scenes!! Stevens is OUR ONLY Jeweler we go to!!! One request is the store hours especially for summer be extended!! Closing at 4pm on Saturday has me pulling my hair out. It's MY ONLY DAY to go!! Sunday's are closed, such a bummer, wouldn't a Sunday be busier than a Monday or Tuesday?? Just frustrated with that is all. But when it comes down to the actual business ....... TOP NOTCH!! AAA++++ :-)

Took my wife's wedding set in for repair which included replacing a lost diamond chip and rhodium…read moreplating and a general check up for all prongs for the complete set. Plus one stone seemed to have a defect that we wanted an opinion on. Additionally we asked for a written appraisal so we could update insurance records. A comedy of errors ensued. They were not able to deliver the work by the date they had stated. The appraisal was dated with the wrong year and was not usable by the insurance company. The repair did not address the chip with a defect that we were concerned about. The rhodium plating was done and the chip that was missing was replaced and the main prongs appeared to have work done on them. There was questionable assessment judgment by assessor which was never explained other than a snotty response that it was his opinion take it or leave it. And within one day a diamond chip fell out and my wife communicated that she could not wear the ring due to poor workmanship on the prongs causing a sharp edge, which cut into her finger. She called the shop. Upon calling the shop they made excuses, talked rude to my wife and did not offer to repair the item. Never going there again. The cost of the repairs and appraisal were found to be high when I addressed the same issues with another jeweler.

Kristi is such a sweet and welcoming lady!! Her work is so beautiful. My best friend and I showed…read moreup wanting permanent bracelets not knowing we needed an appointment, but she had the time and happily helped us. The process was super simple and fun. Highly recommend checking this place out!!