I had Alternative Closets come in to quote after finding a competitor much too expensive. Joel came in to measure and quote, and they were much less expensive for the same quality product. Nadin the installer was fantastic, and when they had to return to add a hanging rod, Elvin was just as nice and professional. On the phone I was dealing with Laura who is a gem. I would give Alternative Closets 6-Stars if I could. read more

I originally had a negative experience but the company went above and beyond and fixed my issue. I appreciated their efforts and made a second larger order because I was satisfied. read more

Alternative Closet Company - This is not what a custom closet should look like. It looks worse than if I did it myself from Ikea and cost $$$$!!! - Interior Design Near Me - Deer Park, New York

This is the 2nd home I used Alternative Closets out of Mt Kisco. Leslie was our designer both times. Leslie was upfront about timing from the minute we started talking, very willing to be flexible on changing design to fit my needs and budget. John came to install and was on time, professional, did an awesome job and left my house cleaner than it was! Highly recommend. read more

Just had fourth closet done from Alternative closets in Deer Park. Could not be happier. Joe did the installation. Closet came our great. Area was immaculate after completion read more

Alternative Closet Company - Interior Design Near Me - Deer Park, New York

The work was never complete The price for the closets is a great deal, as for the service, that's a different story. Paid extra to have the closets sit flush to the floor which the installers did not do. Took off of work two separate days to meet somebody at my house to have them completed...was called the first time and was told their last job ran late and needed to reschedule, the second time nobody showed up and never received a call to let me know. Have still yet to get a call back from the company Shame because the closets look good, but I would not recommend them to anybody read more

I just finished an order with Alternative Closet Compeny - it was a fantastic experience! I live in the city, so Stefani provided her expert knowledge on what would give us the most storage, be easily movable and unobtrusive to the apartment. She was readily available to answer my *many* questions and even overnight samples of three different finish options for me to choose from. The final piece is beautiful, well-made and most importantly, adds a ton of storage to the apartment. We had been looking at various companies to make this unit for us, and were worried about hidden costs and poor materials. I can confidently say that with ACC you are getting a 5-star experience. read more

I can't say enough good things about Alternative Closet Company. I've just recently completed a project with this company and they are absolutely fantastic!! From the moment you call, someone answers with an upbeat attitude. I made an appointment and she was extremely professional and friendly, answered every question I had and didn't feel rushed!! I then met with Joel (who I highly recommend meeting with) he took his time, explained everything in detail and within a week I had my install! The installer was professional and polite (did a wonderful job) They did need to come back but came back the following day and finished the project. They even went out of their way to follow up to make sure I was "satisfied" Now I'm adding a door to my closet and every time I have a question I send a email and within minutes I receive an email with an answer. This company is absolutely fantastic and makes you feel like you aren't just another customer, they truly care about making the customer happy... I can't/won't stop saying such amazing things about them!! I will be telling everyone I know to use Alternative, you won't regret it!! read more

Today, thanks to Stefani, the consultant for the company, we had 2 guys do our closets in our apartment in NYC. Stefani did a wonderful job designing the closets so there is more space. She was the third company we had come in to give us a price quote and show us ideas. Her price was the most reasonable, she had the best ideas suited to our needs, and the wait time for installation was minimal. The guys were cooperative, went way beyond what was expected, and were very efficient taking care of everything They even clean up after themselves. The closets look great. we have a lot more room and the whole thing was reasonably priced. Thank you so much! This was a great experience overall. read more

I can't say enough good things about our experience with Alternative Closets. Joel came on site, asked some very good questions about how we planned to use our closets and then was able to quickly come back with drawings and a quote. He was able to work with our schedule on installation and did an absolutely fabulous job. We are thrilled. read more

I am so happy with how my wall-unit and finished closet came out. The installation men were very professional and got everything done so quickly. Stefani was so easy to work with. Not only does she have the best prices in the business, but she also was able to get the job done faster than any other company could. She gave us a few different layout options that met all of our goals. We now have plenty of storage space and there's even room for more clothing. It was a pleasure to do business with Alternative Closet Company - stress free, professional, prompt and excellent results. read more

I have nothing but good things to say about Alternative Closets. Joel was very helpful and accommodating. The work was done in a few hours and it came out beautiful. I got quotes from several companies and Alternative came in the best. Quality is great. Would recommend to all my friends! read more

Terrible customer service, poor product quality. Measurements were either taken wrong or not used as a result installer wanted to "add more filler" so closet went wall to wall. Closet supports did not rest on floor which salesperson told me was critical for stability. There were quite a few nicks and chips in the laminate that they "fix" by putting some kind of messy looking paste to cover up the defect. After I called them several times ( they don't return phone calls) finally got an appointment to try and fix faulty product/install. Installer did not show up ... when I called hours after he was due I was told he wasn't coming but was promised he would arrive at 9 am next business day. He showed up at 4 pm. No call to let me know he would be late. When he finally arrived he didn't have everything he needed to try and fix closets and had to use saw to cut up some of the shelves to try and fix closet, you can imagine how that turned out. Calls his boss to ask about what to do about the supports that don't rest on the floor and I am told they will need to charge me more money to do that. He leaves around 7 pm and tells me that new shelves ( to replace the ones he had to cannibalize for closet) will be sent to me by FEDEX. Never received anything. After several weeks I sent a letter certified mail explaining my situation to the president...no response. Had to deny the charge on my american express and even with that I had to contact the sales rep ( who no longer works for the company ) to at least get the missing shelves. DO NOT DO BUSINESS WITH THIS COMPANY. read more