I haven't even been seen here yet, and I am already dreading it. I'm about to have my ND send my…read morereferral to Seattle and will just have to stomach the drive. The receptionist who handles the phone and faxes is abhorrent. Imagine being the front line for a place that is supposed to issue care and being a short-mouthed drone devoid of any emotion. I've called to verify my referral for cardiology so that I may get answers in what is going on with my heart, but she keeps claiming that no fax has come through. She said that yesterday, but in fact the fax had come through because they sent a response back to my ND needing clarification on something. She responded back at 3pm yesterday. When I called to confirm today, she immediately said no, I informed her I verified with my ND and mentioned the back and forth yesterday and she still said she didn't have them, that she manned all the faxes so she would know. Firstly, lose the attitude. Maybe you made a mistake, you're not going to take 3 seconds to double check? SHE NEEDS TO BE FIRED and work in a job where she doesn't deal with people. **Editing to add: Two stars given back for the OTHER receptionist I talked to that helped me to figure out what actually happened with the fax, rather than just write me off. They need more of you.

After a week of experiencing severe pain in my left ankle area I finally decided to go deal with…read morethe long wait times at the emergency department and went to Valley medical ER. I waited for over two hours to be taken back to a room. Once I was finally in the room, I was tended rather quickly. After being evaluated, an x-ray technician came into my room and rather quickly took a few X-rays of my ankle area. Next an ultrasound technician came in to check and eliminate the possibility of it being a blood clot. The doctor came back into the room and told me that x-ray and ultrasound came back good and that they could see nothing wrong with my leg or ankle. He gave me a prescription for antibiotics and told me to go home and take the antibiotics because it must be an infection. Although I didn't believe it to be an infection I followed the doctors orders and begin taking the antibiotics. After five days of taking the antibiotics, I was still in a lot of pain and the swelling had not gone down at all, so I went back to the ER at Valley Medical Center. This time there was nobody in the waiting room. I was taken back approximately half an hour after checking in and this time they took me to the very back of the emergency room department and sat me on a bed in the hallway with no privacy, and what I think either to be the lunchroom or an exit for employees next-door to me. So there was a constant trail of hospital employees passing by me back-and-forth. I sat in this hallway, waiting for a doctor to come and see me for about another hour. I didn't even know this area existed in this hospital because I don't believe normally anyone is taken back to this area. Mind you there was nobody in the emergency department at this time as far as patients go. When the doctor finally came to see me, he basically dismissed everything that I was explaining to him and told me to go home and continue to take the antibiotics and elevate my leg. At this time, he also gave me crutches. So I left and followed the doctors orders, with no improvement in the condition and what I felt as to be more pain than prior. So a week after that, I took up upon myself to go to a different emergency department for a second opinion. This time I went to university of Washington medical Center emergency department. I explained to them everything that occurred and what I was told by Valley medical. They assured me they would get to the bottom of what was causing my ankle area to be so swollen and painful. They immediately took me into a x-ray room and did various x-rays on my leg and ankle. After that, they returned me to my room in which a doctor met me there and explained to me that if the x-rays didn't show something was broken that they would have to do more test to see if it was possibly a form of gout, even though Valley Medical Center had tested my blood and told me they ruled that out twice. Once the x-rays reviewed, another technician came in and told me that they needed to take me to get a MRI of my leg. I was taken to get an MRI at that time. Then the doctor came back in to talk to me and told me my leg was broken. She showed me a x-ray that I could clearly see myself or the break was at plain as day. She said she could not believe that I was bearing weight on this leg at all, considering that my leg was broken. She also confirmed that according to what the x-ray looked like that my leg had been broken for approximately 3 to 4 weeks because it had already started healing on its own. How can a hospital misdiagnose a broken leg and give someone antibiotics? This is crazy to me. Due to this I would never trust valley medical again for any of my medical needs. This was a simple diagnosis and they dismissed me and it all together.

Terrible. My podiatrist sent me there for ultrasound, EMS, and other treatments for my triply…read moresprained ankle. I was assigned to John who did NONE of these things. Instead, he gave me exercises which didn't help at all with my pain. When my doctor found out after 3 weeks he hadn't done any of the treatments she referred me for, she was not happy. She referred me to a different ATI location, and after 3 weeks of the actual treatments she wanted my ankle was much better. Also, both locations were pretty run-down and their equipment was pretty old.

Very friendly and helpful staff. They established a great plan that helped by pain immensely.read more

I have fibromyalgia and have been a patient at many PT clinic. This one is terrific…read more Professional, caring, and consistent. My PT is Jeff Askins, however, I also hear great feedback about Shirla. This is the place to put humpty dumpty back together again!

Awesome! My doctor referred me to Olympic Physical Therapy after she went there for a back injury…read more Liz, my PT, worked incredibly hard to resolve the neck and shoulder pain I had been dealing with for months. More importantly, she taught me exercises and techniques to keep from injuring my neck and shoulder again. I feel better now than I have in a long, long time!!!

Dr. Kim was excellent, patient, and very effective. He asked the right questions and the…read moreadjustments really helped ease the tension in my neck, shoulders, and back. Highly recommended.

Due to recent sub-par chiropractic care prior to my car accident, I had my doubts but Dr. Kim blew…read morethem away. I was holding so much tension in my back and neck from the whiplash I didn't realize how bad the front of my neck and jaw was. I came out of his office with my ears popping and took a deep breath I didn't know I was holding onto. Dr. Kim used a variety of tools with manual manipulation, cupping, y-strap, magic hug, and more as well as just being thorough and listening to my concerns. Even though I am still sore from the accident I haven't slept this good in years!!

Mary Ryan, Physician Assistant, saw me in clinic for my two week post-op appointment following a…read moreTotal Knee Replacement. I was very happy to meet her in person because, prior to my surgery, she was so understanding about my apprehension and helped me to feel better about everything when I called her on the phone. Her pleasant demeanor and smile meant everything during the time she spent examining my surgical incision and knee/leg and I left feeling optimistic about my recovery.

I have had TWO referrals at Renton office near VMC with different providers at the end of December…read more2025. Only one person has called me back, however, she didn't actually make the appointment. She was supposed to call me back, I believe she was looking for a sooner one. (I actually had that appointment penciled in!) Not a word. I agree, I should follow up as well, but I have had a devastating month and have failed to "follow up" on a few things. If someone is going to be making suggestions as to best treat my spine, I want to get not only 2, but 3 opinions! The other is lined up just fine, completely different facility. They called me right away. Now it will be months before I can get into Proliance. It was actually down the same week, two days before the one at the other place. My phone updated and I lost many notifications and appointments, but it was definitely down! Now they have no record of it. Just great.

This place is impossible to reach. They do NOT answer phones. Everything is a recorded message…read more If you leave a message the recording says they will get back to you on another business day (Hello!!). Plan to spend an hour on the phone to get no where. The gym staff is excellent, as well as the equipment. The management is terrible and does not have customer "first" priorities. The priority is profits first. The franchise owner and management should be banished to Siberia. They have no business being in this business. Prices were raised to basically eliminate Seniors due to unreasonable pricing. This place used to be a 10/10, but no more.

Top of the line equipment, steam room, sauna, huge pool and hot tub. The staff is friendly and…read moreextremely helpful. My favorite Fitness Center of all time. I've loved working out here!

We've been gone from Washington for 12 years and still Paula Ludtke is the best doctor we've ever…read morehad. We thought about flying out to Washington from California just so we can see Paula again cause she took so much time and really cared for our illness. God bless her.