I know the owner and you could not ask for a more caring caregiver. She is probably the most caring…read moreperson I have ever met. Always goes above and beyond! _Daniel 5 stars!

From the owner: Our tagline, "With Us, You Are Family," embodies our commitment to each resident. We foster a warm,…read morefamilial atmosphere where every individual feels valued, loved, and at home. This heartfelt approach sets us apart and underscores everything we do.

I am so grateful for Greater Lakes. They treat the whole person with a range of classes,…read morecounseling and care. I have learned self management techniques with my mood and have become completely sober. I have been assisted in working through my issues and problems with a human touch. And they lookout for me on the back end.

My experience with Greater Lakes Mental Healthcare during my internship process was extremely…read moredisappointing and emotionally exhausting. I entered the experience excited to learn, grow professionally, and receive guidance as a Clinical Mental Health Counseling student. Unfortunately, my experience did not feel supportive, educational, or encouraging. A large part of my concerns involved the supervision and overall communication I experienced, specifically involving the main supervisor, Bill, and Duc Cao. During meetings, Duc Cao often appeared supportive and at times seemed to come to my defense in conversations involving Bill. However, what was communicated to me verbally during meetings often did not align with what was later documented. This created significant confusion, stress, and a growing sense of mistrust throughout the internship process. As a student trying to learn and grow professionally, it was extremely difficult navigating an environment where I felt I was receiving mixed messages and inconsistent communication. Rather than feeling guided and mentored, I frequently felt overwhelmed, emotionally distressed, and uncertain about where I stood. One thing I found especially concerning was the apparent focus on whether or not I planned to pursue licensure after graduation. In my opinion, no supervisor should hold concerns, bias, or negative assumptions toward an intern based on their future career decisions or whether they choose to pursue licensure. An intern's long-term career plans do not determine their value, professionalism, or dedication within their school program, and those decisions should never be used against them in an internship setting. As a nontraditional student who has spent years working toward my education while balancing family, work, and community responsibilities, this experience had a significant emotional impact on me. Internship placements should be environments where students can safely ask questions, learn from mistakes, and develop professionally through honest and transparent supervision. Instead, this experience negatively affected my confidence, emotional well-being, and trust in the process. I believe mental health organizations, especially those involved in training future professionals, should place a strong focus on transparency, ethical supervision, supportive leadership, and consistent communication. Students deserve to feel respected, supported, and safe within their learning environments. I sincerely do not want another intern to experience the confusion, stress, and emotional exhaustion that I experienced throughout this process. My intention in sharing this review is not to attack anyone personally, but to encourage reflection and improvement in how interns and developing professionals are treated and supported moving forward. Despite this experience, I remain passionate about the counseling profession and committed to helping others. I simply believe honesty, accountability, and ethical mentorship are essential when working with future mental health professionals.

You need to listen to the 1 star reviews. These folks care much more about taking money from sick…read morepeople than they do helping them. My kid was involuntarily hospitalized and missed an appointment. They weren't able to call anyone, not even me, in order to cancel the appointment. Even though the situation was explained as soon as they got out of the hospital, there was zero compassion for a young person, with no money, who was obviously failed by them and ended up in the hospital. These absolute criminals still extorted my kid for $160 missed appointment fee. They pray on young, sick people and you should stay as far away as possible.

This women is terrible at her job…read more I was a patient of hers for only a few months, I stopped seeing her because instead of listening to my concerns and giving a proper diagnosis(ended up being DID) she dismissed it and put me on anti-psychotics - if you are put on them without having a psychotic disorder it makes everything worse - which caused a suicide attempt. Where she then called me stupid, never gave me an emergency meeting such as is required for that situation and said the reason was she "never knew" even though her scheduling team was clearly told.

I couldn't have asked for a better counselor. Bryce is very compassionate and really understands…read morehow to lead during times of trouble.

Wow it's affirming to see the other poor reviews. The fact the others are having similar…read moreexperiences lets me know it's not just me. I was dealing with a lot and having a hard time solidifying paperwork with Heidi in a timely manner. So I definitely understand why she would be frustrated. What is ridiculous to me is how a supposed therapist would be so rude and unprofessional. What kind of professional makes assumptions and judgmental statements especially in a profession dealing with people struggling with anxiety and depression. Heidi said to me "Seriously dude - no reply to texts and emails from August 10th to now/ August 29, and you weren't in jail or an ICU and I'm the problem?" (see photos of email).

Heidi was nice during the few sessions I did attend. I missed a session due to a medical reason…read moreand was billed a $100 no-show fee. After explaining to her the circumstances of my absence, I requested a one-time courtesy waiver, which she declined and then a courtesy fee reduction, which she also declined. I respected her decision and paid the fee and she sent an apology text that includes some typos so I replied with a question mark and she blew up on me and claimed I was harassing her. Her reply included an "OMG" in it because she was frustrated I didn't assume what her typos meant. I would've considered still working with her even after paying the $100 no-show fee, but after her blow-up reply, absolutely not and I wouldn't recommend anyone else work with her. Completely rude and unprofessional.