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    Eldercare Navigators

    5.0 (18 reviews)
    Open Open 24 hours

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    2 years ago

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    Heather E.

    Thank you so much for your kind words Claire. Sincerely, Heather

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    4 years ago

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    Heather E.

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    2 years ago

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    Heather E.

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    4 years ago

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    Heather E.

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    2 years ago

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    Heather E.

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    3 years ago

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    Heather E.

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    4 years ago

    A business that has compassion and genuinely cares for the elderlies and their families!!!

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    Heather E.

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    7 years ago

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    7 years ago

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    6 years ago

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    Heather E.

    Alex, it has been an absolute pleasure to work with you.

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    6 years ago

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    Heather E.

    Thank you very much!

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    5 years ago

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    Heather E.

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    8 years ago

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    Heather E.

    Thank you for your kind words. Sincerely, Eldercare Navigators

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    7 years ago

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    Heather E.

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    7 years ago

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    Heather E.

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    6 years ago

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    Heather E.

    Thank you so much for your kind words and trust with your mom.

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    8 years ago

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    7 years ago

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    Ask the Community - Eldercare Navigators

    Review Highlights - Eldercare Navigators

    I cannot recommend Heather enough, she brings expertise, reassurance, poise and creative problem-solving to every call.

    Mentioned in 16 reviews

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    Northgate Senior Care

    Northgate Senior Care

    (1 review)

    Northgate

    Our mother moved to Northgate Senior Care in December 2023, and my brothers and I believe this was…read morethe best decision we've ever made. For a couple of years prior, she had been in other assisted living facilities more like apartment living, where she was isolated and alone, never knowing who would deliver meals or tend to her needs. At Northgate Senior Care, the staff lives onsite, and they are wonderful. In the 8 months she's been there, we've seen her kind of come out of her shell. She eats with others in the home, attends activities like music therapy sing-alongs, and is very happy with the caregivers. They take such amazing care of all the residents. The facility is very welcoming, always super clean, and it always smells like home-cooking! The caregivers are attentive, ready, and willing to do whatever is needed, and they do it with a happy attitude and smiles on their faces. We appreciate them so much for taking such great care of our mom. We feel very fortunate to have found this beautiful home for our mom to live out her life. We rest assured knowing that she gets the care and attention she needs every day. THANK YOU to all of you at Northgate Senior Care!

    From the owner: At Northgate Senior Care, we are dedicated to providing a warm and loving environment where our…read moreresidents feel like part of a close-knit family. Our team is committed to delivering personalized and compassionate support to meet the unique needs of each resident. We take pride in our beautifully designed and well-maintained home, which offers a comfortable and safe living space for seniors. Our staff includes certified caregivers who are not only highly trained but also deeply passionate about providing senior care in Seattle, Washington. We strive to enhance the quality of life for every individual in our care, and we look forward to welcoming your loved one into our family.

    HomeWell Care Services

    HomeWell Care Services

    (11 reviews)

    Broadview

    My father, who has dementia received care from Homewell. The care giver was kind and very helpful,…read moreassisting with meals, hygiene and company. My father was reluctant to receive help at first, but eventually gave in and accepted the help. Our experience with them was great.

    HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

    Merrill Gardens at Ballard

    Merrill Gardens at Ballard

    (8 reviews)

    Ballard

    This is an incredible community with excellent management and community relations. The facility…read moreitself is a beautiful newer building, with Scandi details such as light woods, very uplifting, beautiful architectural details, lots of light and windows, and overall immersive and convivial common spaces. I found it very pleasant there. Also love the dining area overlooking the atrium. All spaces well designed, well kept, clean, and modern. The apartment rooms are also beautiful spaces with luxe carpets, modern kitchens, and baths, with good amount of storage. The food quality and service could be improved, but we ate at an odd time...2:30 pm on a Saturday. I can't say enough about the people running this... so many activities and the residents themselves are go-getter and so friendly. Beautiful facility ! We worked with the community relations Director and he was wonderful and helped us thru a very stressful process of convincing mom to leave her big house. He really knows how to talk to and relate to older persons, and he so committed and compassionate. He gave us incredible advice all along our journey to find a place for mom to live. He gave us incredible tips, referrals and information to help with the process. My mom chose this place out of all the ones we looked at, but due to timing issues and availability of units and some additional amenities she needed, we went with another wonderful Merrill Gardens property. Do not hesitate to make this your or your loved one's new home!

    Here is a suggestion. (Unless this is the result you outcome you wanted.)…read more Get your bigots off the phone. Two separate people, a man and woman, at separate times in trying to schedule for my parents to come see the facility-- made comments about our names, even joked that our last name doesn't sound Swedish. Listen- I've been a business owner here in Ballard and helped start three companies out of this neighborhood and lived here for nearly 30 years. No I'm not Scandinavian, thanks for noticing in the way your company seems comfortable doing. I am not only cancelling any visit, but I am also reporting your treatment of customers of color to the Secretary of State's office. You all are so comfortable in your prejudice you didn't realize that the year is 2026. You have as much access to the world as anyone and you should probably look out the window and check who your neighbors are. Your staff is atrocious. If you are a different company than you are showing yourselves to be- then what's the delay?

    Eldercare Navigators - eldercareplanning - Updated August 2026

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