I used Caregiver Connection to find most of the caregivers needed for round-the-clock care for my…read moredad for the final 3 years of his life. Because I live over 2,000 miles away, I needed to be certain that his caregivers were top-quality. I was 100% satisfied with my experience with Caregiver Connection. Caregivers who want to join Caregiver Connection must have experience and must be referred by a current member of Caregiver Connection. Caregiver Connection does background checks, several interviews, trains the caregivers, and solicits feedback from the people who employ them. Everyone I hired was excellent. Employing caregivers was new to me, and the staff at Caregiver Connection answered my many questions over the years. Thanks to Caregiver Connection, my dad received excellent care and I had a minimum of hassles/worries.

Caregiver Connection was great with getting back to me in a timely manner not only in the beginning…read morebut also whenever I had any questions. The Caregiver we chose was excellent! Wish we could have kept her longer, but was unable to keep my father at our house due to his Alzheimers. I would use them again if the need arises.

I worked for Amada and they do not care for you or there client let that be known…read more They told me they had many jobs in my area when hired. She had me scheduled all the way out deep in north Portland. Driving a 40 minutes to 1 hour depending on traffic in the morning driving to a resident and worked 2 hours sometimes 3 hours and you don't even get paid for the mileage. When I don't see that I'm being scheduled for work I would have to call and asked do I have work at all this week? It's ridiculous. Sometimes she would even schedule me last minute and I would not know till I open the app again. They also did not have me in the payroll and there excuse was something happen to your bank but it happened with 3 checks that it wasn't direct deposited. Found out it's them just not doing their job! They sent me all over the place. I went to a resident home and I would see a few new ones and never see them again so pointless to have me learn about them and they would go through caregivers. The turn over is bad. The resident even tells me they are being ignored and they aren't getting their hours from caregiver and saying that they don't even call the resident back when left many voicemail and they don't even tell residence when they expect caregivers to be coming. I had a resident tell me a caregiver took him to a bar and she was drinking on the job while playing video poker with him. That's who they really hired they really don't do their job in checking in. They fill you in where is needed and when they don't need you that's it. I quit because they suck so bad as a company. They really don't care for YOU and you will learn they don't care for the residents either! They will tell you they have many job sites but you will start to see your hours running low. Not a good company. Their emergency line let me tell you is a JOKE! If it's life threatening no nurse is on call. You just have to make your own decision to call 911 or leave the office a voicemail! Yes for emergency you just call the office to leave a voicemail that never gets answered. You have any questions you leave a voicemail. Anything you leave a voicemail that's how they handle things and you don't even get a response most of them time. Don't go with this company for care you will soon later learn. CEO should really look at why they need to keep hiring people who don't last instead of not keeping the ones who care! Senior care company that doesn't care!

I was only with this company for a month. In that time they misrepresented themselves with my…read morecaseworker, left me without help when I needed it most p and the office staff were rude and unhelpful when I called in. The office manager yelled at me when they had no one to care for me instead of being professional and and trying to fix the problem. They even told my caseworker they had someone with me when they said didn't hadn't sent anyone yet. I wouldn't recommend this business to my worst enemy! I would give them zero stars if I could.

This review is late in its arrival, but WELL worth the mention. After my first total knee…read morereplacement surgery (12/17), we decided i would get post-op caregiver service for the second total knee replacement surgery (12/18). I learned that my husband couldn't be there for me when he was getting burned out from neglecting his own well being. After 'researching' the caregiver details, features, specifics, etc., then contacting the contenders, it was incredible to find the one caregiver service in which the company worked with my criteria versus meeting theirs. Chris was and is very thorough with an almost intuitive approach in customizing his services that met my needs. From the initial phone call to the resulting transportation & available caregiver services, the words that come to mind in describing Chris and his excellent team would be thoroughness, professional, cooperative, and understanding. I know, I know: it sounds too good to be true, but in this case it really was and is. Thank you Portland In-Home Care.

From the owner: We are a new agency but we are not new to caregiving! Our agency administrator, Christopher Laird…read moreand Heather O'Leary RN, BSN, have a combined thirty years experience providing health services in the Portland Metro area. We started this agency because we believe that caring for the vulnerable members of our community is both a profound privilege and a sacred trust. All of our caregivers are carefully screened and vetted before they are hired. They then receive regular ongoing training from the state approved curriculum from IPCed as well as in-house training and supervision from our agency nurse. Our caregivers must meet the highest standard . . . we would entrust them with the care of our loved ones!

God awful in my opinion. I'm extremely clean. I'm 68. Companies mentality is way off the mark…read more Slow and not detailed. I wind up doing 1/2 the cleaning A girl scout or boy scout could do better

I am a geriatric care manager and have used Pegasus Social Services to care for my clients for many…read moreyears. Their managers and caregivers are exemplary and dependable. I have clients with complex care and psychological needs who require caregivers who listen well and have the skills to flex to each person's unique needs. Their caregivers learn about each client's history and interests so they can socially engage with them. Pegasus managers are immediately accessible and responsive, quickly finding solutions to keep clients safe, healthy, and as comfortable as possible. I highly recommend Pegasus Social Services.

They hire inexperienced people, provide only one day of training and expect these caregivers to…read moreknow what they are doing on their first assignment. The liability upon the company and their caregivers is a good recipe for a lawsuit or worse waiting to happen. I see reviews from years ago and the same is still happening. Communication between company and patients is ridiculous and not accommodating for the patient, nor for the caregiver. All they care about is a warm body to care for patients with or without experience. That is really bad.

Contacted Comfort Keepers a week ago, gave all my info and told them I needed to find someone to…read morehelp me in two weeks following knee replacement surgery. I was told they could help and another person would call for details and to make arrangements. No body called for a week. I called them again and was told someone would call that day. Nobody ever called - not even to tell me they could or could not help, leaving me hanging with surgery just a week away. This company showed NO interest in following through, or in anything approaching customer service.

Totally horrible company, high turnover, including managment; they bill for a full month; and then…read morerequire extensive cancellation policy; and when adhered to; they still charged us! They charge us $50-$60/ hour and then pay the people doing the work dirt cheap. A different caregiver each time; no continuity; DONT USE!!!!!

FINDING good QUALIFIED caregivers shouldn't be a challenge, but it is! We've been working with…read morevarious caregivers and companies since 2019. In the beginning our needs were less involved for our aging family member who suffered a stroke, evolution of health does change quite a bit as we are now requiring hospice level care in 2025. In Portland Home Instead and Visiting Angels are the largest and most popular companies, there are many other smaller organizations, they're all basically the same, mainly just a different sized pool of caregivers. Most companies are TERRIBLE at least 50% percent of the time. You'd think when you spend $20K a month you'd at least get reliable care - Be ready for no-shows, caregivers who can't figure out a lock box to get inside, can't cook, don't know how to make coffee, don't speak English, might burn your house down letting toast catch on fire ... it really is a treacherous and dangerous path sometimes. Home Instead will sell you the typical spiel that they're in business because they care about people, not making a paycheck. Of course nothing could be further from the truth. Home Instead Portland and Beaverton is currently $46 an hour as of January 2025, and seems to increase rates every year or more. Interesting fact, H.I. in Texas is currently $36 an hour. H.I. might negotiate the rate if you push, but not much. Complaints - Where do I start?! Despite currently needing hospice level care, H.I. still sends us newbies and greenhorns hired right out of high school or off the street with ZERO experience. It takes constant calling and complaining and adding people to the 'Do not return' list before finally getting some decent qualified caregivers. Caregivers should have some basic level of training, seems H.I. doesn't always follow that protocol even though they say all caregivers have training. It takes a lot of trial and error to get decent caregivers, and then once you do they decide to leave or move on to pursue other things. Consistency counts. Bed to wheelchair transfers is often a must, amazing how many have no idea how to do this safely or without another person. Some caregivers will sit in another room their entire shift and only interact with the client when called on, others feel like they need to be busy doing something the entire time. Leaving the client alone the entire time is completely unacceptable and should not be allowed, especially if they have breathing or choking issues, but it still happens. Be sure to let the provider know of poor service! Other complaints over the years - no social skills, no shows, constantly late, falling asleep, smoking weed during shift, can't read basic instructions, improper toileting care, lack of cleanliness, rough handling, verbal etiquette, and even theft. Senior aging is a delicate process and care usually evolves until their passing away. At 97 years of age suffering from a former stroke in 2019 our dearest family member has required special care for many years. If you're new to working with caregivers you'll quickly discover a two things: ONE - it's ridiculously expensive and will drain your bank accounts! And sadly mostly insurance DO NOT cover the hourly costs. Average rate 2024 in Oregon is $45 hour ($18-$25 goes to caregiver) and it constantly increases! In the beginning we only needed 4 hours, then 8, now we're at 14 hour 8AM-10PM, that's $20K a month just in caregiving!! TWO - the quality of caregivers and companies varies a lot and has a very limited and repetitive pool of caregivers. Sometimes you get great caregivers, sometimes you don't, doesn't matter what company or what level of care required. It's amazing how many caregiver seem to have ZERO people skills or training. We constantly put caregivers on the do not return list. There are 3 basic levels of caregiving most companies provide: (1) BASIC CARE - provides companionship, bathroom assistance, meals, light house keeping and monitoring. Usually greenhorns fresh out of high school or off the street it would seem. Sometimes we'd get caregivers with zero experience or training. (2) ADVANCED CARE - includes palliative care, ability to do bed or wheelchair transfers, more help with mobility issues, meals, help with meds, toileting, chores, higher level of attention to care and monitoring, advanced health tasks and help keeping things sanitary. (3) HOSPICE CARE - as advanced care as possible without being a nurse or holding a medical degree. Should be required to spend quality time and companionship, meals, know how to work with dementia or other illness, help with meds (med monitoring), emotional support, toileting, diaper changing, full body cleansing (bed bound clients) etc. Eventually our elder family member will pass, and we'll no longer need any of these services or business. Their final days certainly shouldn't be filled with worry of poor care or haggling the rate.

I can't say enough good things about Caring Heart Health & Home. I did a lot of research into home…read morecare companies around Portland to find a good company to care for my folks. Caring Heart had such great reviews on so many home care review sites, as well as several best of home care awards and A+ accreditation, and now I see why. They have been fantastic in every way for my family. The company is small enough that the management, nursing and caretaker team work together, are cohesive and informed of what's going on with my folks, and keep us informed when needed. They are accommodating, very responsive, easy to reach and work with, and deeply care about their clients. It really shows. My folks aren't easy to please, but they really like their caregivers, because Caring Heart does a great job of choosing caregivers who have compatibility with them, and who truly enjoy being caregivers and it's their career - not a side job or temporary contract. Even better, we will have the same caregivers for as long as we need them, which is so reassuring and makes it so much easier on our family and gives us great peace of mind. I've learned in this process that what really matters, is the quality, consistency and genuine caring of the caregivers and the management team, and Caring Heart has that heart. They are dedicated to providing the best care with the same caregivers week to week, who are very reliable. Even better, they are run by nurses, and the Dir of Nursing has been intimately involved in assessing what my step dad needed for care when he came home from the hospital, helped us get prepared for him, and oversees their caregivers. She was fantastic, when he was resistant to the help at first, both with him and with me and my sister. I so appreciate the way this company communicates with their staff and with us. I am also impressed that most of their caregivers, who are all employees, have worked there for many years, some more than 10 years. We are incredibly lucky to have them take care of our folks, and I would give them 10 stars if I could.

From the owner: In Home Care. Caring…read moreHeart Health & Home Services Inc. has been serving the Portland metro area since 1998. We are locally owned and operated. We are skilled in and enjoy working with people who are recovering from an injury or surgery, those who have dementia and wish to remain in their home setting, as well as people dealing with ALS, Parkinsons, & Muscular Dystrophy. We are available to assist you 24 hours a day. Please call us for more information. We also offer a no cost, no obligation RN visit and assessment.

My grandmother has been receiving services from Zara for two years now, and we've had an amazing…read moreexperience. Everyone--from the office staff to our caregiver--has been wonderful. They consistently check on my grandma and even visit a few times a year to ensure she's receiving the care she deserves. My family and I are truly grateful for this company. We know we can rely on them, and that peace of mind means everything. Thank you to everyone who continues to make sure my grandma is well cared for. Happy holidays to you all!

From the beginning this company was shady. First off, they made me feel as if I needed to qualify…read morefor their services, when I was doing the hiring. Second, he told me not to keep any appointments or interviews with other providers while I consider them. I had to say yes or no without talking to anybody else, what? I was desperate for help. THREE home visits later, they finally brought me a caregiver. I explicitly asked for someone who likes big dogs. They brought me someone who's "biggest fear in life" was dogs. Brandon from Zara said she will get used to them. I said this wont work for me, but my point is, Dominic and Brandon didnt hear my needs on several points. To top that off, he said Oregon law states that Zara must have regular home visits several times a year so they can make sure their employee is doing the job, and to know Im not covering up anything. Nope, once a year and thats to reasses. He INSISTED before I had to say Ill go with another, less bothersome company. He relented to twice a year, I said once. If my caregiver was ever late or sick, Brandon would call me to see if my care giver was telling the truth. I had to tell them twice not to bother me with that stuff. My caregiver said she hadnt gotten a raise in nearly 2 years. When she called in sick, Dominic told her to stop being childish...?... And she quit without notice, I cannot blame her and I miss her, she was the best caregiver I ever had! His lack of managerial skills affected my life in a bad way. Because of Zara, I went 2 weeks without help, and with a fractured ankle.