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    Irvington Village

    4.0 (1 review)

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    14 years ago

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    The Watermark at the Pearl

    The Watermark at the Pearl

    2.7(10 reviews)
    1.7 miPearl District

    My brother moved into The Watermark at the Pearl recently and-WOW-I felt like I was on a cruise…read moreship! The place has a very bright and open feel. There are television screens scattered about the commons areas with various events and activities to choose from on a daily basis such as various exercise programs, (multiple excercise facilities), group walks around the neighborhood, group outings to local restaurants in the area, films shown in the television room, bridge, art classes in the art room etc. The food is absolutely fabulous. (I saw grilled octopus on the menu.) The executive chef even came out to introduce himself to me. That tells me he is proud of the product he puts out. I could see living there for the food alone. There are multiple restaurants and a bar at Watermark. The staff I've met are all very professional, courteous and friendly, and Erin, who gave us the lay of the place, is top notch. Tom W.

    These to legal cases are indicative of the problems we have faced at the Watermark. Look elsewhere…read morefor the care of your loved one. 1. The DeCarlo Misrepresentation Settlement In the federal class-action case Joseph DeCarlo v. Watermark Retirement Communities, LLC (https://www.courtlistener.com/docket/66958659/joseph-decarlo-v-watermark-retirement-communities-llc/), a judge approved a $3.5 million settlement. [1 (https://www.courtlistener.com/docket/66958659/joseph-decarlo-v-watermark-retirement-communities-llc/), 2 (https://www.mealeys.com/mealeys/articles/2375764/3-5m-class-settlement-ok-d-in-assisted-living-facilities-misrepresentation-suit)] * The Fee Issue: The lawsuit argued that residents were paying premium monthly fees under the explicit contractual promise of specific care tiers, 24/7 staffing, and routine services. [1 (https://www.mealeys.com/mealeys/articles/2375764/3-5m-class-settlement-ok-d-in-assisted-living-facilities-misrepresentation-suit)] * The Outcome: The court ruled that keeping these high fees while failing to provide the promised staffing levels constituted consumer fraud. The settlement returned millions back to the affected families. [1 (https://www.courtlistener.com/docket/66958659/joseph-decarlo-v-watermark-retirement-communities-llc/), 2 (https://www.mealeys.com/mealeys/articles/2375764/3-5m-class-settlement-ok-d-in-assisted-living-facilities-misrepresentation-suit)] 3. " Bait-and-Switch" Care Level Upsells Families frequently file localized lawsuits over sudden, aggressive hikes in monthly "ancillary fees" or "level of care" charges. * The Issue: A resident moves in at a stable monthly rate, but the facility quickly escalates their required "care tier" level based on internal, subjective assessments, adding thousands of dollars in unexpected monthly charges. * The Outcome: Success in these cases relies on checking if the facility's internal charting actually justifies the increased care. When families audit the records and prove the facility did not provide the extra hours billed for, judges routinely order fee rollbacks and restitution.

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    The Watermark at the Pearl
    The Watermark at the Pearl
    The Watermark at the Pearl

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    NorthWest Place

    NorthWest Place

    5.0(2 reviews)
    2.5 miAlphabet District, Northwest

    My husband and I have been at Northwest Place for 1.5 years. Living here is like living on cruise…read moreship (without the ocean): lovely interior design and pleasant outdoor spaces, excellent meals, friendly and responsive staff, many activities--exercise classes, lectures, musical performances, movies, happy hours, outings to interesting places, and events, volunteer opportunities, and more. The walkable urban neighborhood is filled with trees, flowers, beautiful old mansions, a couple of parks, lots of shops, restaurants, medical offices and a hospital. Transportation is provided for personal appointments, and a streetcar and bus stop is a block away. The small size of the building supports a congenial community. This is not an assistant-living facility. Active elders will find it ideal. Those in poorer health who need assistance have to arrange and pay for private caregivers.

    The staff and facility at NW Place is exceptional! They are very caring, know residents by name…read moreand always strive to provide a healthy, positive, and caring home environment in this independent living place. My parents have lived there a year and a half and enjoyed group outings to the Columbia Gorge, the Portland Art Museum, and local vineyards. They also have great in-house programs including daily exercise class, movies, interesting lectures and celebrations, weekly happy hour on Fridays, and a wonderful resident garden area on the 4th floor terrace where people can sign up for their own little garden space. It has drip irrigation in all the plots so it's easy, low maintenance for everyone. They have shaded seating areas, too, so it's a great place to bring a book and cup of coffee or gather with friends. If you are looking for a nice place to live, easy walking distance to shopping and restaurants, and only a block to Good Sam Hospital then this is definitely a good choice! The only drawback is they don't have progressive care, so if you need or anticipate the need for additional care you will have to hire people to come in or move. We chose to hire extra help because the atmosphere is so nice and when my dad passed away recently the residents and staff have really rallied around my mom. They get an A for effort and going above and beyond what is expected.

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    NorthWest Place
    NorthWest Place
    NorthWest Place

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    Touchmark at Fairway Village

    Touchmark at Fairway Village

    4.2(18 reviews)
    8.1 mi

    I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.

    This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

    Photos
    Touchmark at Fairway Village - White Lotus Dragon and Lion Dance performing for the residents at Touchmark for the "Around the World" event at Fairway Village.

    White Lotus Dragon and Lion Dance performing for the residents at Touchmark for the "Around the World" event at Fairway Village.

    Touchmark at Fairway Village
    Touchmark at Fairway Village

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    Irvington Village - assistedliving - Updated August 2026

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