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    Alternative Pet Services

    3.0 (2 reviews)
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    VCA Advanced Veterinary Care Center

    VCA Advanced Veterinary Care Center

    (164 reviews)

    Review of VCA Advanced Veterinary Center - 7712 Crosspoint Commons, Fishers, IN 46038…read more I had a very disappointing experience at VCA Advanced Veterinary Center in Fishers. While I understand that veterinary environments can be busy and stressful, professionalism and compassion should never be optional -- especially in an emergency care setting. One of the staff members, Danielle, spoke to me in a way that felt dismissive and condescending. When you're already worried about your pet, the last thing you need is to feel talked down to. Communication matters, and tone matters even more when clients are under stress. What was even more frustrating was the sense that administrative or social corrections seemed to take priority over actually helping patients get seen. Instead of focusing on the urgency of care, there appeared to be more concern about correcting people in conversation. In an advanced veterinary center, the primary focus should always be on patient care and compassion. Additionally, the overall atmosphere felt uncomfortable. Some staff members appeared disrespectful not only toward clients but also toward their own coworkers. It did not feel like a supportive or team-oriented environment. When employees seem disengaged or dismissive, it reflects poorly on the entire organization. I truly hope management takes feedback seriously and works on improving communication, professionalism, and overall workplace culture. Pet owners bring their animals here during vulnerable moments -- they deserve empathy, urgency, and respect.

    Avoid VCA if possible and certainly do not subject your pet to the care of Dr. Natalia Jurcak--or…read morewhatever name she is using now. She insisted that we subject our cat, Lily, to yet another MRI before she started Lily on Palladia. However, she stated the drug before reading the MRI. In doing so, she caused Lily great discomfort and hastened her death. When it was clear that Lily was reacting very poorly, our experience with the emergency department at VCA made the situation worse. With the help of VEG and Lap of Love, we were able to get Lily the help and rest she so needed. After her death, we received flowers and cards from three other vet groups but no acknowledgement from VCA. VCA is clearly more oriented to money making than pet care. Why charge us thousands of dollars for an MRI that isn't even read before subjecting Lily to an end that was far worse than it had to be. Indiana law permits depositions to be taken prior to the filing of a lawsuit, and I intend to use that provision of the law. I tried easier ways to get answers but VCA was not accommodating. No one called me as I was told they would. Just to be clear, I am not seeking money. I want an explanation, an acknowledgement, and an apology. I will use every legal means available to obtain that.

    Alternative Pet Services - pet_sitting - Updated May 2026

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