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    Alternative Remedies

    3.2 (11 reviews)

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    Justin has poor customer service skills

    I asked my girlfriend to go grab some weed from here today. The manager Justin was working. She doesn't know anything about weed and told him she was buying it for me and he apparently had no problem taking advantage of that fact and sold her 12 grams of powder with zero nugs in it, for full price, as if it was normal product. A bud tenders job is to provide guidance to newbies, this was CLEARLY not standard product and feels predatory. We're talking 100% dust being sold as bud. We purchased this exact batch of this exact strain earlier this week and received actual buds at the same price. Edit: My roommate went to ask for a refund or exchange and complain that he had sold powder under the pretense of weed to someone who didn't know any better- as she felt defensive of my gf being taken for a ride. Justin the weekend manager was rude and condescending, accused my roommate of having a bad attitude for making a complaint, lied and said he has showed my girlfriend "40 different options and she knew what she was doing" (he didn't and she doesn't at all and doesn't pretend to) and he stated that she could have contaminated the weed (which had been purchased 10 minutes prior) so he wasn't going to do anything about it. Blaming the customer for not knowing any better to not buy floor sweepings is an extremely predatory way to treat newcomers to the market. I have been in customer service for 20 years, this is NEVER how you respond to a customers legitimate grievance, no one went in there a screaming Karen, she just asked return what was clearly not standard product and shouldn't be passed off to unsuspecting customers as such. He offered no resolution or alternative, and no compassion whatsoever and she left in tears. Ten points justin, your bad attitude and poor customer service resolution capabilities have cost your dispensary owner several hundred dollars a week in consistent revenue from the 5 residents of my household, and you can bet we will share our experience far and wide as 3 of us are active cannabis industry professionals. Wild West Emporium is close by on 62nd and Duke, we've always had a good experience there. If you do go to Alternative Remedies, go during the week, Kiara (sp?) is awesome, knowledgeable, helpful and always always always friendly-remember to always tip!

    Me waiting for an hour..

    They sell mids and make you wait in the lobby for an hour. The GMO is SEED PACK. The gelato 41 is SEED PACK.. and as for everything else they have, it's all larf and mids. MIIIIDDDDDDZZZZZZ

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    2 years ago

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    6 years ago

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    5 years ago

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