Nice venue with a ton of space. Cleaner than the local trampoline park. For the first time I used…read morethe massage chair and fell asleep while they played. Worth it

Cool venue, great vibes, nice staffing and great DJ! We will definitely be coming back!read more

Ventured in on a Saturday morning after not having visited for a few years. The staff was friendly…read moreand welcoming, but unfortunately that was where the positives began to taper off. Almost immediately after walking in, there was a noticeable musky odor that lingered for the entire hour we were there. This wasn't a "you get used to it" situation--it never went away. We arrived roughly 15 minutes after opening, so this wasn't the result of a long, high-traffic day. The carpet throughout the facility looked heavily worn, with visible debris scattered around, which only amplified the overall unkempt feel. While the trampolines themselves appeared to be in decent condition, there is a sponge pit on site, and given the state of the rest of the building, I can only assume it wasn't particularly clean. Birthday parties began rolling in around 11 a.m., so the place was clearly gearing up for a busy day. The connected arcade and bowling area had updated games, which was nice, but unfortunately shared the same issues: dirty carpet, debris, and that persistent musky smell. Overall, the experience was disappointing. I wouldn't return unless the facility showed clear improvements in cleanliness and upkeep. A little maintenance would go a long way here.

Bad for business, here's the story !!…read more On February 5th, I booked my son's party. After booking and paying the deposit, I only received the deposit confirmation email. No one ever contacted me after, nor did I receive anymore emails. This past week, I called three days in a row to make sure everything was in order (pizza toppings, extra food trays, drinks, decorations, etc.) I get there early to setup and pay. The young man at the counter told me that I am to pay after the party is over. The party time was 4:30-6:30. The kids jump for an hour and get called to the room at 5:30 to eat. Initially, the hostess only bought the pizzas. I inquired about the chicken nugget tray and sandwich tray to which she informed me that no one ever added the trays to my party itinerary. I told her that I spoke to someone on three multiple occasions. And she stated that she would go and make the trays. Once the kids were done eating, they attempted to return to jumping and were told they could not jump anymore. I went to the front desk and the employee got his "manager". The "manager" Josh, said that jump time is only for 1 hour and that if I wanted additional time, I'd have to pay $10 per kid (an extra $150). I told him no, and that no one ever informed me that jump time was for 1 hour for birthday parties. He was very condescending. I tell the kids to go back to the party room so we could finish eating (the trays finally arrived). The hostess then tells me the "manager" Josh was trying to backlog the calls to see who I spoke to. I told her that he didn't have to do anything because the matter of the fact is that no one properly communicated anything to me! I told Hannah, the hostess, that I wasn't mad at her nor yelling at her as none of this was her fault. She then informed me that Josh was in fact not the manager, but the supervisor. She stated someone named JJ is the manager. So I told her to tell Josh to give me the real manager's information. Fast forward about 15 minutes later, I met with Josh, another male and a female. The female starts to talk and says that made Hannah cry. I told her I could care less about the hostess crying as she had no real reason to be crying. I stated that my son and his friends were upset as they could not jump anymore. The female begins to talk and start to snap her neck. That is when I told her "I'm gonna stop you right there. You're not about to sit up here and snap your neck at me. that's what we're not gonna do! I'm going to go in here, and get ready for cake and ice cream. And I don't want y'all to say anything else to me" They then leave. We really had no hostess the majority of the time. We even cleaned up. As we got ready to leave, I asked my friend to stand at the counter so they could know I was going to come back in to pay as I wanted to move my car closer to the door for loading purposes. I was met at the door by two D'Iberville police officers who informed me that they received a complaint for a verbal altercation as I verbally assaulted them. Per the cops, the employees also told them that I did not pay my bill and wouldn't leave the premises . The employees said they didn't want me back at the business and if I come back, they would press charges for trespassing. In addition, they could charge me petit larceny. Moreover, the employees were standing on the other side talking mess. I told they'd better shutup. I WILL NEVER TAKE MY CHILDREN TO MULLET HOP AGAIN!!! Unorganized and Unprofessional!!

What's lower than one star? That would be the experience at Skyzone ! TERRIBLE EXPERIENCE EVER!…read moreVery unprofessional, very unorganized, the staff and management are completely clueless! This location gives zero communication to their guests! After waiting for 2 hours past my friend's child party booking , they finally gave us our party room then told us we have 30 minutes before some glow in the dark event went on (we were basically being kicked out). We wasn't offered any solutions , refund, or apologies for their inconvenience of unpreparedness! FAST FORWARD.....While waiting on our group's ride outside the building after being kicked out , the staff called the police on us in fear ... WHY? WE HAVE NO CLUE! All we were doing was making sure everyone rides came and they called the police?! RIDICULOUS! But that's just guilt of the mistreatment we endured that they would THINK we would retaliate , is wild! DO NOT GO THIS LOCATION. Waste of time and money, most importantly... RUINED A 3 year old birthday party ! If there's a corporate/HR involved with this business... I suggest you please clean house and find better staff as well as management who can assist their guest properly!

We always have a blast here!…read more A year ago we had a membership here and always had a good time. But more recently we've been to 2 parties in the last month and both were great! Sweet and helpful staff, clean, ample parent seating, food/drinks and tons of activities.

We came here on a busy day and there were a lot of people! There's plenty of parking and it's close…read moreto quite a few eateries and a Super Walmart. This is a pretty big place so although it was packed, there was still room for everyone to jump and have fun. There are several computers to complete waivers prior to checking in and paying. Take note that most of their promotions aren't valid on Saturday and Sunday. It's also important to note that they don't have lockers for rent so you store your items in the cubbies at your own risk. They have sections for birthday parties and several tables. There were quite a few parties taking place during our visit. The obstacle course is fun but when you're older, it's a lot harder to get out of the foam pit then it looks lol! The trapeze was a lot of fun and provides a soft landing. I took a star off of this rating merely because of cleanliness. It didn't take away from the purpose of our visit, which was to have fun. However, the facility can use some serious cleaning, especially the bathrooms. They were pretty gross!

We went on a Wednesday and had the place to ourselves. We were told that we just missed the Spring…read moreBreak rush. Prices were reasonable. The arcade tokens were mostly out of order so we saved our money for Sal and Mookie's dessert! Staff were friendly and the bathrooms were clean (unlike pics in other reviews)

Great park. Lots of attractions, great staff and clean. Would come back again! Kim was very helpful!read more

I really like this place but there's a Sky obstacle course but it's never OPEN the Rock Wall are…read morereally fun, but kinda hard set line was complete fun. All the trampolines are great dodgeball was questioning. A 14-year-old hit me in the head with a ball. and I advise that you actually put dodge balls in the dodgeball pit. The ball that was hitting me in the head was not an actual dodgeball. It was a kickball so you can imagine how bad it hurt. but overall, the trampolines are really fun. The air mattress is really fun. It's awesome. I love this place.

Zero. Basically a place to drop the kids for boring babysitting. Staff are extremely…read moreuneducated--either high school kids who have no answers to basic questions or adults who are rude and don't understand much outside of "the kids run around over there..it costs this much" and actually, I had a very difficult time getting even that simple of an answer. The vibe is that the people who work or frequent this place are people who have always gone here and don't know any better or different.

Workers are amazing people, they're all really good with the kids. The summer camp program is truly…read moreamazing and really helps the kids learn and grow. The upstairs gym is also pretty good, they have a bunch of machines. Amazing place to have birthday parties, staff really helps put it all together

We've been coming to urban air for a few years now and the kids always love it. The adults have fun…read moretoo! This time we rented out the party room for my niece's 6th birthday party. They got pizza and cake and had a blast. Mr Jay, the maintenance guy came approach us to make sure we were having a great time. Taylor Byrel was always super sweet to the kids in the bumper cars area. Great place for family and young kids!

Fun place for my pre-teens. We got the Platinum package, which included everything! Kids had a…read moreblast. Staff was really friendly and the atmosphere was chill, very family friendly. This was my first time at this location. I'm glad we came! 10/10

It hard finding spot for little tots, so I was happy to find a place that catered to the littles…read more Maybe it was first time mom syndrome but I feel the place was a playground for germs. The little baby area was cool for my baby to crawl around and play but it was hard to just let her go since there were bigger kids coming in the area as well. It was cute but I used my whole thing of wipes just trying to wipe down stuff baby girl would be touching. While I know germs are inevitable in places like this, this place would be so much better if it wasn't visibly dirty. I don't even feel like this going to some of the trampoline parks. And maybe if they monitor the area for big kids where the babies are playing that would ease a few minds as well. The baby had fun, I guess that's all that matters.

Omg this place is amazing!!! Where do I start?!? I HIGHLY recommend coming here with all groups of…read moreage of children! Even no matter how many you have or have to babysit!!! The owner is super friendly and goes above and beyond for all of his customers!! He checks in with a lot of his customers and make sure you are having a good time ! I've had a few interactions with him personally, and I've always felt comfortable and like I can talk with him on a personal level, which I absolutely love. Personally, I take my kids there all the time. I have a one year-old and a three-year-old and they have a " crawlers only and beginning walkers" section for little babies that can barely crawl or are crawling or are starting to walk. There is even a section next to it for the same age group, but it is bigger and can allow kids older range around 1-5 yrs with even an age-appropriate slide for their age range!. There is only one entrance and one exit so you feel safe with allowing your child to run around without hovering over them! There is also arcade games and a huge climbing area in the back with four super long slides that even adult adults can slide on with their children in their lap! Above it would be all of the climbing area that even adults are allowed to do with their kids! I also personally love that they sell crocheted animals in their ticket area! All of their arcade food is more than affordable, and you are allowed to refill your drink drinks as many times as you like while you're there. All of the staff is super welcoming, very friendly, and are more than willing to help. They also have two rooms separate from each other that you can book birthday parties at in the building. I mean, this place has everything! It's $18 per child, including one adult with a child they do not charge for adult adults. Only the kids because one adult is included with the child's charging. But alongside that they also do monthly payments at 30 and $40 depending on what you're looking for so that you don't have to pay every time you go for admission! Their bathrooms are always clean and they even have a nursing room for women next to one of the bathrooms! Their women's bathroom have baby changing tables, which are highly adored and clean ! And your child will make plenty of friends here where they feel safe and welcome and can play endlessly! Another thing I love that they have is charging ports in front of the children areas where you can sit with a table and watch them while you charge your phone! This place really has everything and I highly highly recommend going more than Chuck E. Cheese or any other place! Also on your way out don't forget to take a picture in the Photo Booth by the door. !This place is truly the symbol of worryfree fun that will keep you wanting to go back again and again! Thank you for investing all of your time and energy in this place it is truly worth it!!!

It's a total Bounce Pad. It's good for the Kids. The only problem I had was that they book to many…read moreparties back to back. The older folks don't have time to Digress, before leaving. They just put you out and tell you that they have another Party. So you have to go. Our Host was Tomorrow(her name), she was Very Nice .

We have been going for many years n have spent a lot of money there. My last experience was just…read moreawful!!! The waiver didn't work I was kicked out three times n I asked for help to no avail. The little girl was rude n acted like she couldn't be bothered. Rude Rude Rude!!!! I was so frustrated we ended up going to Urban and had a much better experience. They were very helpful n appreciated our business. I don't understand why a waiver has to expire and put your customers through so much trouble. It was easier to use waiver system at Urban.