Came 12/27, waited in line for 20 minutes, told to get out of the line and do a liability waiver,…read moregot in line again, apparently everyone in your party needs a waiver and you have to have them all send you PDFs, okay, stepped out of line, everyone filled out waivers, okay all filled out, got in line again, 20 minutes again, I am second in line and they say they are at capacity and shutting down the tubing tickets for 20 minutes.
They said come back the next day at 8:45 am to get tickets, okay now today is 12/28, I return with all liability waivers filled out, got all the PDFs, takes 32 minutes to get tickets even though we showed up at 8:45
Go to get breakfast in town, come back at 10, come back, parking lot is at capacity, closed, their attendants only tell you to keep driving, no other instructions, basically saying better luck next time, we swing back around 10:15 now, takes 15 minutes to find a free parking space, get the kids out and ready, have to walk around this area to find the bathrooms, now it's 10:45, finally get to the penguin hill, the only person there attending is to check height, my daughter is 43 inches (with shoes on), in very broken English, the height checker says she is too tall, cannot ride, but we still go so our 2 year old can ride, it is a chaotic mess, absolutely no one is attending to this hill, kids are crashing into each other, people are slipping on ice, and falling with their infants, no help at all.
Okay now it's 11:10, we have done one penguin hill, mind you we've paid $140 for four tickets, and they expire at noon (3 hours)
My wife takes the 4 year old up to one of the bigger hills she can ride on, it is now 11:57, they were in line for 47 minutes and still haven't come down, my ticket is expiring in three minutes and i did not have a chance to hop on a hill, in total we were able to ride two rides, there are no refunds.
This place is so poorly managed, I would not come back here again.