Platinum has been so good for my family we have gotten a lot of help from the case manager Kristian…read moreand all the nurses have been wonderful. Highly recommend

On June 26th Platinum Healthcare was scheduled to come address my mother's wound care…read more This did not happen as they did not show up, nor did they call. At my request they sent a nurse out the next day, Amanda, originally wanting to go late afternoon. I requested morning as changing a bandage for a wound does not get better when it isn't addressed and they accommodated. My mother had just gotten home from the hospital Friday the week before which was relayed to them (Devan) Thursday of the previous week. Amanda confirmed with my mother, who is scheduled for 3 visits per week, that someone would also be out the next day, Wednesday June 28th. This did not happen, as on June 28th Platinum was scheduled and no showed/no called again. I called and spoke with Crystal and let her know this was now two consecutive times now. Her answer was "maybe Platinum was not able to meet my mother's needs". I requested emails for her supervisor which she promised she would provide. This never happened either. I next heard from Nehad Qudah, VP of Nursing, around 530pm that same day. Nehad confirmed against our wishes that Platinum would not keep her as a customer but would help get another home health set up and out there the next day, Thursday, to give care and change her bandages. She promised she would work on this the next morning and call me at 10am. This did not happen either. At 10:21am Thursday I called Nehad, no answer, and text her, no answer. Almost 2 hours later at 11:55 she text me back giving me instruction to call the doctor and have another company set up. Her promise that my mother would have care that day was not going to happen either, and I now had only half a day to try to find a home health nurse to attend to my mother that day. So, in turn, the care that Nehad promised the previous day for that day would not happen either. I heard from the owner of the company who seemed to be the first and only person concerned over these events. He asked what happened, I told him, and told him we needed someone out there that day. This did not happen either; they chose instead to have us find an alternative home health with a half days' notice knowing we would not be able find this. Today is Friday June 30th, and we still have not been able to get a new home health company set up. Platinum is well aware how long it not only takes to set a patient up and schedule a visit, and they knew we would not receive the care we needed that they chose to deny us so abruptly. I only share this with you so you may be able to consider when choosing Platinum to care for your loved one. If you would like to see first-hand how they treat their patients click on the link to view the texts back and forth from Nehad Qudah, their top VP of Nursing. Link: Nehad Quadah, VP of Nursing at Platinum Healthcare texts to family member https://www.dropbox.com/scl/fi/p5iqyrfdbkm4bxecjqzvt/Platinum-Healthcare-Text-Screenshots-Nehad-Quadah-VP-of-Nursing.pdf?dl=0&rlkey=rbviqr923u2938wggiuyo7h0d

My family has totally been blessed with the trustworthy expert team that makes up AMADA. They team…read morewas kind, empathetic and worked hard to give us the care our family needed. They go the extra step to make sure were taken care of. Thank you so much.

If I could give more than 5 stars, I would…read more My son benefited so much from physical therapy, and I am incredibly grateful to the Austin team. We started when he was 9 months old, and honestly, I felt hopeless at the time. He could not even roll onto his stomach, but they did an amazing job. They were very patient, kind, and understanding. They handled his stranger anxiety and difficult moods so well. I truly thought he might never get moving, but he was able to walk independently by 18 months old. Thank you from the bottom of my heart. You brought hope back into my life.

This is regarding to my daughter leilani mutschink I'm her dad and we had got offered their service…read moreto watch our daughter who is on hospice and the nurse that we liked and went through the whole evaluation process only for her to be a no call no show couldn't even have the decency to send a text after sending a text asking her about the situation only for the company to respond multiple hours later with an update. Also my wife was told she was staffed so she asked to work again only for this to happen and to be almost fired because of this situation. Then the company decide to text with details way after expaining everything that she's uncomfortable from the well behaved trained dog that was present for the evaluation. Then continued to try and get staffed with someone else just to go through the whole entire company not responding to anything but maybe once a week. This company is straight trash and will leave you high and dry as I can see on reviews from prior seems to be a common occurrence. Also my wife has time stamps of everything to prove it! FYI y'all's computer is still here if you care (also shows how much y'all pay attention) but y'all should compensate her time for being trash at y'all's job making it hard on someone that's already going through the unimaginable

Gwen is the PT working with my husband. She always call's and is on time. Very good experience…read morefor us. Would highly recommend Theracare.

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

This is for ARC Home Health Company in Denton Texas. This company's employees need to be…read morere-evaluated, they do not know how to treat the elderly at all. And because we had a complaint about the nurse and asked to have a replacement they dropped my elderly mom. One of the many complaints was the nurse wanting my elderly mother to give her self a shot and when my mother opposed the nurse continued to try and get her to do it. We went to my mother's Doctor and told her of the situation and she said absolutely not under no circumstance is my mother to give herself a shot! So they came up with a fabricated story and dismissed my elderly mother from their care. They came up with a complete lie and dropped my mom. Unbelievable!! I do not at all recommend this company to anyone.

The Legacy at Home provides superior care to their patients. The care team goes above and beyond…read moreto support their patients and the families with compassion and skill.

We have been using Legacy at Home caregivers for our mom off and on for over 5 years. We have had…read morewonderful experiences with them. There have been times we've needed caregivers 24/7, and there have been periods of time when we've only needed a caregiver for a few hours here or there to support mom while venturing out to a doctor appointment. Legacy at Home is flexible and allows us to shift between mom's needs with very limited notice. After a recent fall and an ER visit, mom was sent home about 10-11pm. With a few hours advance notice, we were able to have a caregiver meet her at her facility and stay the night with her to provide the support she needed. The schedulers are fantastic and the caregivers are warm and loving. If for some reason a caregiver cancels at the last minute (car accident, illness, dangerous weather, etc), the scheduler on duty will work tirelessly to find a replacement caregiver and they will call back with regular updates on their progress - no matter if they are successful in locating a replacement caregiver or not. And most of the time they are able to find a replacement caregiver. They have amazing people who are caregivers. Many of them have made this their career choice and they want to help and support their patients. It may take a few caregivers before you find the right personality match between your loved one and the caregiver, but once you find the right matches, it's a wonderful thing! The caregivers select their preferred schedules and patients and you start to see the same people over and over again because they form very sweet caring relationships. The caregivers may even text an update here or there, if you also form a relationship with them. I highly recommend Legacy At Home. They have provided significant peace of mind for our family knowing our mom is being well cared for every day.