If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

The Legacy at Home provides superior care to their patients. The care team goes above and beyond…read moreto support their patients and the families with compassion and skill.

We have been using Legacy at Home caregivers for our mom off and on for over 5 years. We have had…read morewonderful experiences with them. There have been times we've needed caregivers 24/7, and there have been periods of time when we've only needed a caregiver for a few hours here or there to support mom while venturing out to a doctor appointment. Legacy at Home is flexible and allows us to shift between mom's needs with very limited notice. After a recent fall and an ER visit, mom was sent home about 10-11pm. With a few hours advance notice, we were able to have a caregiver meet her at her facility and stay the night with her to provide the support she needed. The schedulers are fantastic and the caregivers are warm and loving. If for some reason a caregiver cancels at the last minute (car accident, illness, dangerous weather, etc), the scheduler on duty will work tirelessly to find a replacement caregiver and they will call back with regular updates on their progress - no matter if they are successful in locating a replacement caregiver or not. And most of the time they are able to find a replacement caregiver. They have amazing people who are caregivers. Many of them have made this their career choice and they want to help and support their patients. It may take a few caregivers before you find the right personality match between your loved one and the caregiver, but once you find the right matches, it's a wonderful thing! The caregivers select their preferred schedules and patients and you start to see the same people over and over again because they form very sweet caring relationships. The caregivers may even text an update here or there, if you also form a relationship with them. I highly recommend Legacy At Home. They have provided significant peace of mind for our family knowing our mom is being well cared for every day.

CMS has been an excellent service for our mother over the past eighteen months. We have worked…read morewith them to provide companion care during the day hours and their staff are always very caring and attentive to our mother's needs. Tamaka, who oversees the CMS operation, has a client-first mindset/approach, and works closely and effectively with the family to ensure the appropriate level of support is provided and address any issues that might arise.

CMS took great care of my mother in Plano for over a year. They became like family to us. I…read morerecommend them highly for anyone needing attendant care services.

My dad started using Emerald Choice in Plano about 2 years ago. We met with Beth & she picked the…read moreperfect person to take care of my mother. The caregiver is reliable & compassionate and knew just what my mother needed & how to take care of her. My mother passed away last August but my dad is now in need of assistance & the caregiver provides the same high quality service & care for my dad. She is also very trustworthy. Beth checks on my dad and puts her customers first to make sure that they are happy. My dad tried using the home health care services where he lives but they did not compare at all with the services that Emerald Choice provides. I highly recommend Emerald Choice for your home care needs for your loved ones, you will know they are being cared for in a professional & caring manner. Their phone number is 469-914-0029.

The owner Britt Hollingsworth is horrible. He said over the phone that he took my insurance. He did…read morenot show up for patient i take.Then i had to call him the day before my surgery to make sure i had a ride to the hospital. He barley got me there. He had four days to come to my house for signatures, after surgery. And then didnt take my insurance. I had to pay out of pocket over 2,000. He was rude, accused me of lying about me taking so long to pay him. When i did not receive the bill for months. He taljed tacky , was angry. And i paid him as soon as i did receive any money. then after i told him to never contact me again. Then i asked for him to be professional and send me a receipt. He was a terrible person. And never sent it.. Do not use this service..

I was surprised also. In first talking with him I felt like we found the right organization for my…read moresister's home care. Then the first charges happened on my card. I called him. Asked for the invoice I assumed my sister received it but I got it and then had someone else in the business look at it and they indicated I was over charged by at least 20%. But my sister seemed to like the people so we went on. This week my credit card company notified me that possible fraud on my card. Realized it was possibly visiting angels so sent Britt an email asking if they had charged the card because i nor my sister had not received an invoice. No response, but looked and my card continued to get charged again that morning. I was out of the country but called Britt since he had not responded to my email. Indicated to him that had possible fraud but he said he had charged it. I said ok but I never received an invoice from him. He said he always gets payment first then gives us an invoice of charges..... I said that is unusual. Most all companies bill the services so the client can review that charges than is paid. He argued with me and became rude after he maybe saw I was catching him in a possible unethical business practice. Any company I know would never have a problem showing the client what service is being done for the Payment. The other visiting locations in the area seem to have positive reviews reviews but this one in Plano does not. We have decided to find a more reputable service in the area. Look closely before you make a quick decision on a slick talking marketing rep.

Had surgery and a week later got infected. hospital put a Med-Vac in the wound and set me up with…read moreAdapive home care. They came a repacked my wound. Needing to be done 2 times a week. they kept cancelling the visits and not called me. On Memoral weekend, after 6 days with no service, i kept calling and they said they were coming out. Sunday on Memoral weekend they called telling me they were no longer serving me with no explanation. Had to go to the emergency room to have the wound repacked. $300.00 later. Never ever use this company

I was told by the hospital and by adaptive that they were in network with my insurance after a…read moremonth of using their services which it was like pulling teeth to get them h to cone over I was told they were not in network they were mistaken so they are trying to make me pay for out of network price even though it was their mistake. You cannot get anyone to call you back Ihave filed a grievance but calling them is like calling a ghost town. If you use then do your research and make sure that they were honest that that they are in network. Not very professional I would not recommend them.

We had daily in-home services for my mom with vascular dementia. The caregiver was kind and…read morecompassionate, taking the time to learn all about our family so she could have meaningful conversations with my mother. Nancy with Grannie Nannies went above and beyond to meet with us first and find out what type of caregiver would meet my mom's personality. She stayed in constant contact initially to make sure everything was working out on a daily basis and that our needs were being appropriately met - all while providing extra tips for me personally to help me care for my mom's dementia symptoms.

Flexible, Focused, Friendly! You think getting Three F's is a bad thing? I disagree. It's something…read moreto be proud of. My mom had surgery and she needed help at home considering my schedule was chaotic. Granny Nannies were very FLEXIBLE in not only finding time for me but also worked around my mom's schedule. They also offered FLEXIBLE pricing based on those needs This was the first time my mom had a surgery and she didn't know what she needed in terms of recovery. The Granny Nannie team FOCUSED on exactly what my mom needed, proactively took care of things for her and around the house. When I greeted the care giver in the morning, I was greeted with a smile. And when they left for the day, they left a smile on my mom's face. Just a wonderful team of FRIENDLY caregivers. I would highly recommend giving Granny Nannies a try if you or a loved one needs that extra care.