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    TheKey - Senior Home Care

    3.0 (2 reviews)
    Open Open 24 hours

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    Harmony at Home Senior Care

    Harmony at Home Senior Care

    3.7(3 reviews)
    1.1 mi

    Less than 1 star. Any family considering this company should study our opinion in this review and…read moreconsult Health and Human Services about their record. We've had numerous injury reports from my parents regarding their care in the last several months as Harmony has grown their business at our facility. The injuries weren't malicious that I can tell, more symptomatic of their over-burdened caregivers who constantly rush to keep up and cause damage along the way. They have 1 caregiver in the morning and 1 at night covering *22 patients* at this facility. Because they started with my father first, that meant he had to wake up at 7:45 AM out of a dead sleep each day to keep their schedule and he was pulled, pushed and prodded causing significant pain in his neck, back and bedsores while getting him cleaned. When operating the Hoyer lift, they consistently banged his head on the door frame or bent his neck sideways because the mesh netting wasn't centered correctly which I witnessed personally. When he or my mother would beg for mercy, they had the audacity to complain to their corporate team that they were being insulted. The corporate team were never interested in our version of these events. Every time the company tried to send help, the new caregiver would quit within 2 weeks due to the conditions they were thrown into and how they were treated by this company, always a red flag for an agency. It became a joke at the community which Harmony CG we'd get to 'meet' this week as they desperately tried to staff to meet needs unsuccessfully. Nothing was more unprofessional and negligent at this company than the corporate staff who are impossible to get ahold. The moment we informed them we were moving on from their services to another provider, however, we had no problem hearing from them. They discharged us within 24 hours via email which left us completely alone. Our new service hadn't had a chance to take over yet, so we were left completely scrambling. Because this was in violation of our agreement and my dad's patient bill of rights, we were advised to call HHS. The day before his discharge, his CG shoved his pillow down to speed up the decline of his bed which destroyed my dad's neck. They delivered the wrong meal to him at lunch (he's diabetic) and then we realized after they'd discharged him that he'd been left with a full diaper for HOURS. We are not the only families who've had these issues at this facility either, hence the other agency being brought in. Hopefully no one else goes through what my family has had to endure by Harmony Home Health. Do your research. Protect your family. I'd recommend finding literally any other option.

    So caring and compassionate, always providing just what our family needed for our home health care…read moreneeds. With great customer service for anything we needed from the office.

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    Harmony at Home Senior Care
    Harmony at Home Senior Care

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    Acappella in Home Care

    Acappella in Home Care

    5.0(1 review)
    5.8 miNorth Dallas

    I received a horrible second degree burn on my leg last week and Jo Alch has been coming over daily…read moresince my accident to clean and re-bandage my burn. She is amazing. She is the most caring and most gentle person I have ever met. From the first day she treated me like we were old friends. I was comfortable around her from the first minute we met (which I feel is super important when it comes to someone in the medical field). She sympathizes with the fact I'm in pain and does everything in her power to make the cleaning of the wound as bearable as possible (if you've never had a bad burn, this is practically impossible). I wish I could give more than five stars, I highly recommend her!

    From the owner: Home health care agency dedicated to providing compassionate in-home care for your loved ones. Our…read morelicensed nurses and skilled caregivers provide critical care services, long-term and managed care along with other personal health care services that allow our clients have an improved quality of life at home. Our mission is to offer these skilled services by our compassionate and professional personnel to those who need help caring for themselves. We feel that all of our clients, regardless of their station in life, deserve to have the best health care possible. Our job is to care for our clients so they can maintain their independence in the comfort of their own homes. Call us today for a consultation!

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    Acappella in Home Care
    Acappella in Home Care
    Acappella in Home Care

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    TheKey - Senior Home Care - homehealthcare - Updated May 2026

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