We stayed here for one night of our honeymoon. Gorgeous, incredible staff, and they clearly have…read moreestablished themselves as a safe bet to stay at in Bacalar. They decorated our bed super cute for the honeymoon, with a sweet note. Simple room that had entrance to the lagoon, beautiful. Great food in the restaurant. We also took an amazing tour just us and the guide around the lake with ceviche and beers. Such a great day!

The rooms are pricey for not having TV, phone, or Wifi, or . They say its the theme "how…read moreconvenient for them". However they have wifi in the lobby only. And tv in restaurant. The restaurant food is pretty good. The service on behalf of staff is mediocre, no smiles or welcoming faces. The only one that was great was the boat tour guide. The lake is incredibly beautiful. So i do recommend a boat tour. Thats was the best part of staying there. But you there are many other tours by others that may possibly be more economical. Down the way a bit there is public lakefront that is beautiful...

What a hidden gem!! PHENOMENAL service. Raul and his team are so professional and warming that…read morethey will make you feel at home. Shout out to the ladies in the kitchen, they make delicious and succulent food. The place is fantastic, with an spectacular view. All the activities are with in walking distance and most importantly it's very safe. I can't wait to come back. Highly highly recommended. Got to come here.

Charming 2 Story boutique hotel nestled within the streets of Bacalar. It has a rooftop lounge…read morewith hammocks that you can just go and sit and watch the sunset or sunrise. It's a block and a half away from Finisterre restaurant which is excellent. The hotel provides breakfast every morning in their 2nd floor terrace; variation of fruits, oatmeal, toast, avocado and eggs however you like them. They also offer massages; we booked an hour massage for 2 on our last day. They came and did them directly in our room! It was very convenient and the prices are excellent. I didn't get many pictures because I mostly took videos. Rooms are beautifully decorated, very clean and AC worked perfect.

Beautiful hotel and bungalows, excellent service, even the hotel restaurant food is very good. The…read moreview from of the lagoon is stunning too. The only downsides are hot water is spotty and takes FOREVER, and our phone and a couple outlets didn't work. Other than that, everything was great!

Amazing place. Nice dock with hammocks to lounge on with paddle boards and kayaks. Rooms are large…read morewith nice ac and free internet. When eating at the restaurant huevos rancheros are a must and for lunch the chicken burger. The staff is very helpful and nice. Will definitely return.

The only thing I would change, is for them to provide a mini fridge. Everything else was wonderful…read more Staff was great. Property was clean at all times. Easy access to water.

We stayed here for three nights in the Pieces Suite at Pata de Perro. We made our reservation…read morethrough Booking.com and the process was flawless. The hotel is located on the Zocalo of Bacalar, just a few blocks from the lake and with plenty of dining options nearby. Our room was nicely decorated with a comfortable queen sized bed, air conditioning, and a kitchen area with dishware, coffee maker (but no coffee), a stove and refrigerator. Bottled water is also provided. Our private bathroom was clean and had good hot water in the shower. Veronica, the owner was very friendly and helpful during our stay. We were there in the high season of December and it was a relative bargain compared to other hotels that are right on the lagoon - we paid about $60 US/night. There are less expensive rooms but they do not have air conditioning and you have to share a bathroom. Laguna Bacalar is a beautiful place and I look forward to returning

Deafening music next door made sleeping impossible. I've been awake for two straight nights. The…read morefirst night I spoke with receptionist and after arguing with me and evading my questions, he told me that it was only on Saturdays. Okay, so I didn't try to check out and book someplace else, but the same thing happened again. Also they tried to put us in the wrong room when we arrived (didn't match the pictures at all) until I insisted, and then the room we were supposed to have wasn't set up- didn't have the bottled water we were promised or even a blanket (just sheets). When I went to ask for a blanket, the one I was given was damp and I had to make the bed myself. They also haven't given me the correct size towels and the terrace isn't set up- cushions are in a pile and the chairs aren't in a usable arrangement, plus half of it is so dark at night that I couldn't see to read a book. A lot of the decor is also not in great shape and it's dated, which I probably could overlook if I weren't so sleep deprived.