A really wonderful stay! Came through a Hilton Timeshare. Found this place extremely remote in the most peaceful, relaxing and wonderful kind of way. The service staff is extremely friendly and wanting to accommodate you in any way. The rooms are simple but comfortable and charming. They provide activities everyday which are highly recommended. The tour guides help explain history, social nuances and fun facts. The drives can be long (an hour one way) but are definitely worth it. They range from kayaking, ruin tours, city exploration, swimming in sink holes etc. They have surprise events sprinkled in throughout! This seems to be a more local Mexican destination vs international but I liked that. It felt special, authentic and unique from other Mexican resorts that cater to more partying and alcohol. Highly recommend! read more

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Pets are allowed in the pool, restaurant, and vehicles without restriction if the guest pays the frontdesk workers enough, even if you are allergic. The frontdesk workers make you miss the activity rather than restricting the access of the pets. The people who plan activities assign everyone the same ones regardless of any dissability of the guests. Your only option is to miss those that you cannot be a part of, even though that's the supposed "value" of the place. Do not come! read more

Highly recommend coming here again and again. It was our first time and we were blown away with the entire experience. The food was fantastic as were beverages. The staff went the extra mile to be sure you were happy and content all the time. It is rustic charm and elegance in the jungle. The tours were so fun and educational - learned so much about the Mayan Culture. Our weather was great - not perfect but we were having so much fun it didn't matter. On the tours we met such lovely people from all over the world and made some wonderful friendships. read more

Extremely wonderful place...a dream.... The Chef, Miguel, was extremely accommodating for my vegeterian meals. The waiters were excellent....and the food...extraordinary! I would like to mention Adriana, by the swimming pool, and the whole team for your daily trips. The bacalar lagoon was breathtaking. the cayaking at night was wonderful and the Kohunlich pyramids were incredible! It was our second time, and we will go a third time. Thank you very much! read more

The hotel is very different and special, but the experience was really bad. Even though it is against the rule, pets are allowed in common spaces like pool, shuttles and restaurant if paying the administrator some money. Allergies and disabilities stated at the time of reservation, check in, and during the stay, are disregarded. Guests are disrespectful and abusive, backed up by Shirli Emily from the front desk. There is potential in the hotel to provide an amazing experience, only if rules were to be reinforced, administrators would not be corrupt, guests would be respectful and understand that they do not own the place and need to be mindful of other guests (though if you pay the administration/front desk, you can do whatever you wish). If you want to see what the issues in the Mexican culture are (though the culture has amazing things too), this is the perfect place. Adventure guides and waitresses are very kind, but the administration is very corrupt, dismissing and careless, and guests are disrespectful and abusive. Overall, I do not recommend this place. read more

This is not your typical Mexican resort. Although there are some typical resort offerings, open bar, meals (amazing ones!) included, pool, beautiful surroundings, it's just so much more than that. Every day you have the option to go on an adventure with some of the most personable and knowledgeable guides. Our adventures included a bike ride through a jungle with tour of an abandoned mission that may soon disappear; many Mayan ruins; and floating in a sulfur lagoon. At night, you relax (because there is no wi-fi! Which I ended up loving!) with other hotel guests, playing cards, drinking, swimming in the pool, etc., before returning to your very own air-conditioned bungalow or cabana. The lodging is incredibly clean, the beds are amazing (probably partly due to exhaustion from the adventures) and you even get a porch with a hammock. Every morning we woke up early to sit on our porch to watch all of the beautiful birds and critters go about their daily routine. The cabanas also have their own private pools. read more

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