1. Alvin B Ko, MD

    1. Alvin B Ko, MD

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    Sterling Heights, MI

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    Henry Ford Medical Center - Lakeside - Laboratory

    Henry Ford Medical Center - Lakeside

    3.7(16 reviews)
    0.0 mi

    June 30, 2023 - Friday…read more Review #436 I was referred by My family physician Dr. Kavanaugh to have several Ex-Rays completed at this Henry Ford Medical Center on 4-19-2023. This Henry Ford Medical Center offers many health services, procedures and testing based on providers and appointments available. The environment was comforting and welcoming when I saw the receptionist to check in. After waiting 5 minutes in lobby I was then escorted to Imaging Department and known as Ex-Ray. I've attached Photos of the Imaging areas and how my appointment went about which was at 4pm. The technician Jeff was kind and explained the steps and time frame for the many ex-rays that my doctor requested. He was knowledgeable too when it came to positioning my hands and fingers correctly on the glass for the proper Ex-rays. No paper referral was needed since she sent the forms by email to this department at my convenience too. This facility is clean and offers masks after entering the automatic doors for germ protection of for those who have not been vaccinated for COVID. Request an appointment with any of the providers listed on the sign upon entering. A Patient can reserve a spot in line as well for Walk-In Lab Services. Hours: Monday, Tuesday, Wednesday 7:00 AM - 8:00 PM Thursday and Friday 7:00 AM - 5:00 PM Closed Saturday and Sunday Address 14500 Hall Rd. Sterling Heights, MI. 48313 Phone: (586) 247-2700 So my total time walking in, waiting my turn to when I was finished with my Ex-Rays was a satisfactory and pleasant 30 minutes. My test results were emailed and available to view through the "My Chart" App connected to my medical file and doctor with Henry Ford Health. I recommend this facility for the many health services that it offers including Blood Testing Lab, Imaging, Radiology and there's a Pharmacy inside too. Karen N. SpecialK

    Worst Dr ever. No bedside manners and his medical skills were subpar at best. Never returning…read more Avoid Dr. Rios at all costs.

    Photos
    Henry Ford Medical Center - Lakeside - Naturally after using the Scrub smock I tossed in this bin.  4/19/2023

    Naturally after using the Scrub smock I tossed in this bin. 4/19/2023

    Henry Ford Medical Center - Lakeside - Waiting My turn to get Ex-rays of legs, low back, both hands and neck.  4/19/2023

    Waiting My turn to get Ex-rays of legs, low back, both hands and neck. 4/19/2023

    Henry Ford Medical Center - Lakeside - A Helpful Information Board for HFMC after entering lobby.  4/19/2023

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    A Helpful Information Board for HFMC after entering lobby. 4/19/2023

    Harmony Center For Surgery Of The Ears, Nose And Throat - View from my comfy chair.  No one here with social distancing plus a Urgent Appt.  4/16/2021

    Harmony Center For Surgery Of The Ears, Nose And Throat

    1.0(2 reviews)
    0.9 mi

    I'm writing this review because I believe this office needs to take a closer look at its…read moreoperations. I'm 74 years old, and like many people my age, I need occasional medical support. I visited this clinic for ear and throat concerns and, after testing, was told I qualified for hearing aids. I scheduled a tutorial and fitting appointment for 12:30 PM with Dr. Shoshana Richelson. Despite arriving on time, I wasn't called in until 1:00 PM. I watched the doctor walk in and out of her office without a patient, and when she finally brought me in, the apology was barely audible. Her appearance and communication were disorganized, and my confidence in the process immediately began to fade. She then walked me to the nurse practitioner, who showed me how to charge, insert, and remove the hearing aids. I left the office with mixed emotions but wore the hearing aids for the rest of the day to evaluate them. That night, I placed them in the charger and went to bed. I woke up at 3 AM and couldn't stand up. I stumbled through the house trying to finish what I was doing and immediately went back to bed. Four hours later, I woke up to the exact same scenario -- unable to stand, dizzy, and frightened. I returned to bed again, reminding myself that I needed to call the office as soon as I was fully awake. I called between 3:30 and 4:00 PM and left a message explaining my panic and what had happened. When no one called back, I tried again, hoping to speak with the doctor directly. Instead, I was told to leave another message. I hung up, tried once more, and was again told to leave a message. I waited the rest of the day, but no one from the office ever returned my call. By Wednesday morning, I was exhausted from the stress of the situation and frustrated by the complete lack of communication. I returned the hearing aids, completed the return form, and canceled all upcoming appointments. How does an office close for the day without checking messages that may involve urgent symptoms or patient distress? How does a medical practice ignore repeated calls from someone who is clearly frightened and asking for help? This is not just inconvenient -- it is irresponsible. Patients -- especially older patients -- rely on their medical providers to communicate, follow up, and show even the most basic level of concern. In closing, I will obviously not be returning to your practice. After this experience, I no longer have confidence in your communication, your responsiveness, or your ability to support patients when they need you most. If anyone asks me about this office, I will be honest about what happened and share my experience so others can make informed decisions. Patients deserve better. Older patients deserve better. And no medical office should allow calls for help to go unanswered!

    If I could give this a lower rating I would. My husband went in for what we thought might be…read morevertigo. After several nonsensical 'testing' the PA advised my husband that he should get a script for heartburn. Now we are getting nickeled and dimed to death with petty bills for all of the tests that were done and with no satisfaction regarding the questions we went in with. This is a very disorganized, nonprofessional group. We never saw a doctor. Only a PA. Steer clear of this office.

    Photos
    Harmony Center For Surgery Of The Ears, Nose And Throat - Harmony Center For The Ears, Nose & Throat.  4/16/2021

    Harmony Center For The Ears, Nose & Throat. 4/16/2021

    Harmony Center For Surgery Of The Ears, Nose And Throat - Dr. Kenneth Gwinn and his 2 Physician assistants are very caring.  4/16/2021

    Dr. Kenneth Gwinn and his 2 Physician assistants are very caring. 4/16/2021

    Harmony Center For Surgery Of The Ears, Nose And Throat - My Walking in photo of Harmony Center.  So Peaceful and Relaxing.  4/16/2021

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    My Walking in photo of Harmony Center. So Peaceful and Relaxing. 4/16/2021

    Alvin B Ko, MD - earnosethroat - Updated September 2026

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