I had misunderstanding with the doctors and the office staff. The doctor who owns the practice…read morewith much kindness and patience understood my concerns regarding getting in for timely appointments. I was very appreciative of his explanation. I have received good care here. I appreciate the fact that if you are sick, many times you can get another appointment with another doctor. Most of the time I can see Dr Yalda in about a week to ten days, she will contact me if I need it between taking care of her everyday patients who already have appointments.

Very good care, Always on time and no long waits. Office is well-run and phone messaging is top…read morenotch!

I have been a patient here for a while. I never have trouble getting an appointment, and always get…read morequick response when I put a message in the patient portal. I love my doctor (Dr. Becker). She listens well, and treats me like a teammate. I like that they have added urgent care appointments. My only concern? I have moved to Harper Woods. It's a long drive! I'd love if they'd open a branch in the GP, SCS, HW area. Side note. About yelp, not Stonebrooke. Interesting that to see the 1 and 2 star reviews (which were all old, by the way) you have to download the yelp app. Things that make me go Hmmm...

I've been a patient at this practice for several years and had been taking the same long-term…read moreprescription without any issues. Originally, my prescription was for 1 1/2 pills, which meant I had to split a pill each day. At my last routine physical, I mentioned to Dr. Kastl that I had been taking 2 pills instead because it wasn't always convenient to cut them, and the difference in dosage was minimal. She agreed and officially changed my prescription to 2 pills. Six months later, when I requested a refill, I was told I had to schedule a medication check before it would be approved. I scheduled and attended the appointment, which lasted about five minutes and involved no meaningful discussion or changes to my treatment. The following week, I received a $150 bill for that brief visit. I contacted Dr. Kastl multiple times to express my concern and pointed out that, based on my understanding of Michigan law and federal guidelines, the medication I take does not require a mandatory six-month follow-up. Rather than acknowledging my concerns or showing any empathy, my messages were dismissed by simply stating "it's our policy". In this situation, patient care took a back seat to billing. After being a loyal patient for years, I was extremely disappointed by how this was handled. I will not be returning to this practice and would encourage others to carefully consider their options when choosing a primary care provider.

I'm in Love with Dr. Kennedy! She's patient, with an excellent bed side manner and works with her…read morepatients on natural homeopathic and medical ways of resolving in what ails you! But sadly her office and the way it's ran leaves alot to be desired, let me explain you can't barely see Dr. K! You get pawned off to PA's that use Google to diagnose and treat you! Then you can never get your test results on the phone or email you have to use their system that is also sorely lacking because it doesn't cater to the "on the go" lifestyle that alot of us have.(you can only access this system from a laptop or a stationary computer, if you're anything like me my phone is my comp, tablet my everything! Sadly I can not access this system with my phone!) Now on to the ladies, phone etiquette or lack there of, I've gotten out right rudeness or reprimanded by these ladies without a simple explanation! Sooo the Doc gets 5 Stars but her office and the lack of the customer service or even the difficulty to even see Dr. K that gets 1 Star. Overall it's a 2 Star spot with a Doctor that's awesome but her support team brings it down!

Been going here since I was a young lad and would highly recommend visiting !!! They provide me the…read moreservice that I need and just a call to get my meds refilled, I wouldn't want it any other way. Staff is also very friendly

I used to see Dr. Merrelli for my family physician. Apparently, I had an unpaid bill, and was…read moreunaware of it. I called to make an appointment at some point to get a prescription refill. Instead of mentioning to me over the phone and getting the bill paid very easily, they said nothing about it and then allowed me to make an appointment... once I got into the office there was an accounting person who ambushed me and told me I had a past due bill and the doctor would not see me until it was paid. I found it very alarming the staff never mentioned the past due bill but allowed me to make an appointment, only so they could get me physically in the building and ambush me regarding the past due bill. Kind of crazy. I responded to this whole fiasco by paying the bill and then finding a new doctor. Bunch of weirdos.

[Update to my previous review from a few years ago] I've recently had some medical situations which…read morerequired coordination and communication with my doctor. I have come to appreciate, more than ever, the excellent staff he has working for him. When I call the office with a specific message for the doctor, I'm given 100% attention and the info is repeated back to me to ensure accuracy. Generally, I will receive a call from Dr. Merrelli later in the day or I will receive a callback from the person I had given the info to, telling me the answer the doctor had given. This kind of professional attention is very rare from my experience. It makes me appreciate more and more that I'm a client of Rochester Family Practice.

BEWARE!!!!!!!!!!!!! I don't even know what this place is. There is no way these people working here…read moreare real doctors or nurses. I wouldn't even go here if it was the last place on earth. Maybe start with wearing proper scrubs to at least look more professional. I don't understand why it took so long when no one else was in here. They lied about my daughter having influenza because we left before being seen since they made us wait forever for our swabs!!!

Doctors are equivalent to spirit airlines pilots except the pilots could provide a better…read morediagnosis. Get a real job mates, McDonalds is hiring!!!!

Their ability to understand my handicapped daughters' needs and lack of compassion was a huge turn…read moreoff. They finally discharged her with no valid reason by certified letter. These doctors were cold and cruel to a very sweet severely disabled 29 y.o. and gave her no warning. I reported it to her county social workers and nursing company, who were shocked because her care is followed and noted at all times. They disgust me and my family and we do not recommend!

Can't speak to anyone. Dr is never available for appointment, yet is still accepting patients…read more Very difficult to work with. Sad, used to be great. Covid destroyed their practice, I guess.

This review is long overdue, as I've been seeing Dr Lewerenz (Doc) for many, many years. We all…read morereach an age with various issues, only Doc took the time to test and address with bioidentical hormones so I move forward to a better state of health. While friends "age" before my eyes, I enjoy freedom of life and movement without pain, and I'm the same height I was when in my 20's! How much time does your health care provider spend with you? Mine spends what we need. Today it was half an hour. Not a typo, 30 minutes to answer my questions and address my concerns. I've never felt rushed or talked down to. He's even called us at home to check on up during illnesses. How many providers truly care that much?

Alexandra is committed to excellence, and in working with her, I continued to improve my health…read more She offers new and cutting-edge therapies to bring my health to a level I truly desired for myself as I get up there in years. Thanks again!

As a Practitioner, I would highly suggest that you avoid this place. Untrained staff, short staffed…read morefront desk, disorganized, and does not look into the medical records of patients in detail or thoroughly. Their diagnosis is based off of the doctors recent orders for tests. Not your medical history or ongoing symptoms of arthritis that can easily be treated with medications they CAN prescribe. This place is a money horse looking for patients they can profit from that would be eligible for their clinic infusion therapy for autoimmune diseases. Rheumatology is also the study of arthritic conditions. This practice is not backed by any hospital affiliations. Therfore, they are a private practice with a make-shift staff operating it.

Terrible communication and no follow through when you leave messages. They never answer a phone and…read moreyou can only leave voice or text messages.i spent 3 weeks trying to schedule my infusion only to find out they never gave me a script for blood work that was needed for authorization. I have spent my days running to their office and leaving messages trying to complete my infusion before the end of the year. No one seems to accept any responsibility.