Great staff Very clean well organised place!…read moreHad my grandfather here for over 2 years!

If it ain't Brook, don't fix it. And if it's to do with Barbi's chest additions, it's Mammarial…read moreCity. We have an older sort of relative that lives here that we visited a few times, and based on that I was thinking about whether I would pay the expensive prices for the old people that live here. I guess the main thing is it if I was that age, I don't know if I would want to live in the heartbeat of everything in a young, business, shopping area like Memorial City, but if Gramps is still into mall shopping, it's the perfect location.

Great staff, very pretty. The senior living placement agencies, Provider Concierge, recommend this…read moreplace. Definitely worth going for a tour.

Very nice assisted living facility for elderly. Lots of outings, events…read more Office experience has been excellent. Quality care but could be improved with more/better training. Dining food is good and occasionally stands out. Can order off menu if daily/noghtly menu dishes are not desired.

My husband was brought from the hospital to get stronger with physical therapy. He had been able to…read morestand and walk . Two weeks later he could neither walk nor stand. He also left with a large bed sore. I would never bring anyone to the Buckingham. The therapy is non-existent and he should never have had a bed sore.

Just moved my brother there in March. He is so happy there. Mary is wonderful.read more

Have lived here 6 months. Great experience! The awesome manager lives here and is very responsive…read more If you're looking for a quiet (no children!), gated (very safe), nice apartment (some remodeled w/granite counters etc) where you open your front door to a courtyard with trees instead of a stinky hallway, has front door trash pickup 2x/week, utilities included, a clean pool, laundry centers that are never busy, well maintained property, friendly neighbors, 1x/mo free breakfast & dinner, and is next door to a beautiful park with walking trail, get in touch with Mary Jewel Drinkard the manager. (tell her #124 sent you) It's not all retired people, there are younger adults + entrepreneurs & professionals of all ages. Ideal Spring Branch location near everything. Seriously you can pay a lot more for a newer "luxury" place or move here and afford an extra vacation every year.

My husband was admitted to this facility post open heart surgery. From the first night, his 14 day…read morestay was unpleasant. The first night, he slept on a bed that squeaked when the mattress moved and had a sheet on it that didn't fit so it kept coming off. To top it off, the room's air conditioner wasn't working. It was hot as hell! Maintenance had to come in and blow down the line! WHY WASN'T THIS TAKEN CARE OF BEFOREHAND?!?!?! So of course, our first impression of this place was in the negative BIGLY at this point!! When he arrived, there were NO MEDICATIONS FOR HIM!! He was admitted on a Friday and his medications didn't arrived until SUNDAY!! This caused him to go over 24 hours without medications!! As the days passed by, we both noticed there was a medication that wasn't being given. Ironically, one of the nurses told us that they took that same medication....what?!?! And so we get home with the leftover medications given at discharge and there was ABSOLUTELY NONE OF THAT PARTICULAR MEDICATION!!! There wasn't even a medication card from the pharmacy for that medication!! If he didn't receive medication for 2 days and medication ordered was for a minimum of 14 days and there were at least 2-3 days missed of this medication, there should've been leftovers of this one particular medication, right?!?! There were 2 other medications that the dosage was changed 5 days after his admittance. There was no leftovers of the old dosage....NONE!!!! Then one of those medications had directions from the pharmacy that at least 3 nurses misinterrupted!! It came down to a nurse having to call the pharmacy for clarity!! Now let's talk about discharge..... I spoke with the social worker on Tuesday, May 25th about the process of discharge. Because we lived out of town from Houston, I knew the coordination of medication prescriptions had to be precise. So he told me to get him the pharmacy where we wanted the prescriptions "called in"...we all know that dr's don't call in prescriptions these days...but his words were: if I don't get with you tomorrow (Wed May 26th) you find me!! He told me "as soon as you get me the pharmacy, the prescriptions will be called in". So Wednesday morning, I sat in the main sitting area and finally saw him come out of his office area and HANDED HIM A PIECE OF PAPER WITH: 1) pharmacy 2) request for order for a walker to be sent to the facility bc I knew our home address was out of the range of any equipment business in Houston 3) request for records from my husband's stay bc he's on long term disability and needs those! I knew that as soon as meds were submitted to the pharmacy, I would get a text from the pharmacy. I waited the rest of Wednesday. I waited all day Thursday. Every time I saw the social worker, I'd ask him what the status was. His words were always "I'm taking care of it". And then there's the "hospitality" person...young girl who talked to us like we were teenagers using all of her Gen Z dialogue. Always said she'd take care of things LOL. She's as useless as the social worker. Thursday, husband had a follow up with his surgeon at 9:45am. We didn't get back to the facility until about 12:30 bc of the lengthy appointment. About 30minutes after we got back, social worker comes to our room and tells me he LOST THE PAPER I GAVE HIM!!! I told him I knew he'd do that. He asked why and I said because when I gave it to him, he was with 2 other people and he took it and put it somewhere on his body!! So everything that was written on it was either not done or done incorrectly. The order for the walker had our home address. The equipment business only had our home address so they couldn't fulfill the order and CANCELED THE ORDER!! The social worker was holding of the hand of another patient being admitted, something we saw nothing of, and kept telling me he couldn't take care of this issue at the moment. Said he'd messaged the equipment business. Little did he know that I had contacted the business and they said he to submit a new order!! All the while he'd told us this order was submitted on Wednesday....LIES, LIES, LIES. On the morning of discharge, we still had no walker delivered. As of this writing, the order still shows it's not been delivered so I canceled both orders. I can't stomach incompetence. All they have to do is DO THEIR JOB!! Nurses aren't comprehending medication orders. Social worker can't multi-task. Hospitality girl gives hope of nothing. Therapy wasn't too bad, even though he didn't get the "5 days a week" they said would happen. Before we left the hospital, I was visited by a sales rep who told me "we'll feed you" when I asked about staying with him. The day before his discharge, I got a visit from a dietary person who wanted me to pay $360! The only good thing I have to say is that I was able to stay with my husband. I hope he never has to be in a SNF again but if he does, it won't be this one!!!

I am still haunted by the level of care I received during my two months at the Buckingham. I opted…read moreto go there for recovery and physical therapy after a serious automobile injury. What I did not realize was that skilled nursing and rehab are housed within the same facility, and the majority of patients are fragile elderly who actually live there full time. Most do not ever leave their beds, let alone their rooms. I felt completely alone--no one to talk to and the few wretched "activities" poorly organized, staffed and attended. The facility is indeed attractive and well maintained with pleasant common areas and dining room (90% empty at meal times). My room was very nice, with two large windows that overlooked greenery. The food was decent and occasionally quite good. With the exception of an excellent PT staff, the quality of care was sub-par and I fear the same as almost all these places. I did, however, expect more. When admitted I was not greeted by admissions staff or given any indication how the facility was run. It was several days before PT was initiated. The nursing staff consists of one nurse on duty at any one time for half a floor. The number of aides varies depending on how many patients are filling rooms. At the worst of times there was only one per half floor, approximately 30 rooms. It was not unusual to wait an hour for help out of bed. As soon as I was well enough to start doing things for myself, I was completely ignored-- bed unmade unless I made it myself, sheets not changed. When asking a medical question of a nurse I often got the reply, "I don't know; I'm only a nurse". One nurse was green as grass, another freely admitted she wished she wasn't there and knew she was treating her patients accordingly. Nurses and aides would talk on their personal cell phones or listen to broadcasts on them while working. The "doctor" was a medical professional who made rounds once a week with a perfunctory, "So how are we doing today?". The nurse practitioner visited twice a week and was on call the other times. Any of my queries had to go through her. While she was empathetic I found it hard to put faith in her diagnoses. There were mistakes made with medications. Instructions for cleaning wounds were not followed. My blood pressure was running high for a month before I figured out I was not being given my blood pressure medication. Worst of all was being woken up at 5 AM to have my vitals checked "to make sure you are not dead", to be followed shortly thereafter by an aide turning the lights full on to empty wastebaskets before her shift ended. Meals brought to the room were at 7:30, 11:30 and 4:30 and almost always cold. You were expected to be in bed at 8PM so the carousing in the common areas could begin--laughing and talking among the aides and nurses with complete disregard for sleeping patients. I also had the misfortune of being right above the generator. When that kicked in (at the slightest flicker of power) the noise was horrific. In conclusion I will repeat that PT, although only one hour a day Monday-Friday, was stellar, with the PT staff actually helping beyond their jobs (to get the tv fixed, the heater fixed, socks that fit, etc.). They put together the walker I ordered and altogether helped me get out of the Buckingham as soon as was possible!