Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Bait and switch. Concerns are not addressed. Poor maintenance. Bad food. Management does not care.read more

THIS IS THE WORST PLACE ON THE PLANET! If you love your parent, do not even consider this place. If…read moreI could leave zero stars I would! We regret every minute putting our beloved mother in Brookdale She was traumatized from day one, & developed paranoia. The staff acted like she was a burden. They were cold & distant, uncaring. We had problems from day one where no one came to greet her when she arrived, & she had to go to lunch unescorted, alone & scared. The second day she had ants galore, the 3 rd day air- conditioning problems, she went 12 days without a bath, the list went on. My mother was so miserable & cried everyday. The aides acted rudely towards her, & she kept asking us " why don't they like me?". Her paranoia from such a cold & uncaring environment became more evident as each day passed. She has only been there 3 weeks & they wanted to send her away for more mental evaluation at OakBend in Rosenberg. Basically, they couldn't stand her & wanted her out of their facility. She left & died 6 days later. She was depressed, felt like she was a burden, became weak & dehydrated, & aspirated. After she died, no one cared. They only wanted her key back. We regret the day that we entrusted our dear mother in their care. We would not recommend Brookdale to anyone. STAY FAR AWAY! We drive by often & become physically sick.

5 stars since day 1 my Dad got there! He lived upstairs in the assisted living and did therapy…read morethere. Carmen at the front, Valentine and Sylvia upstairs along with Amador and Jessica. Blake and "All I do is Nguyen" in therapy were caring and professional. They cared for Dad like family. If I had to do it all over again would I? Without hesitation!

the nurses talked about my grandfather behind his back as an amputee saying "i don't get paid…read moreenough to lift someone". would not recommend, they don't care for the comfortability of their patients as long as they get paid.

We currently moved my Dad to Cypresswood after being unhappy with another memory care facility…read more Walking into Cypresswood felt warm and welcoming and Maria helped make the transition go smoothly. My dad seems very happy and content there. He has made friends and enjoys the animals they have onsite. They may not have all the super fancy decor as other places have but I have learned not to judge a book by its cover. Cypresswood is fully staffed and trained to deal with memory care residents which makes a world of difference when choosing a facility.

From the owner: The Auberge at Cypresswood is a senior living community located in Houston, Texas, and offers…read moreassisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Management network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

I hear a lot of good things about this place for some of the ladies I take care of. They like the…read morearea and that there's restaurants and HEB is close by so they can do their shopping.

From the first visit through to the day I, unfortunately, had to move my husband out, the people at…read moreSolana Vintage Park have been amazingly helpful and friendly. During the tour and throughout the move-in process, I was provided with information about Solana and Brookdale that proved to be very helpful. Everyone from the director to the receptionist to the medical staff to the caregiving staff were all friendly and available to assist any time. I especially appreciated the Caregiver Support Group and the director of the Clare Bridge memory care unit explaining various aspects of dealing with dementia. The lovely surroundings, outdoor patio, activities, outings, live entertainment, and caring staff provided a wonderful quality of life for my husband. Unfortunately, he eventually needed a level of care they do not provide and we had to find another facility. Once again, the staff at Solana were helpful and quick to respond when I had questions about our move. I want to thank all of them for all they have done for my husband and me.

Love hanging out with the seniors at the VOP. Everyone is always so happy when we come in!…read more The staff and Kalye Rodriguez are amazing!

I had a family member make this statement to me of their loved one . She is well taken care of…read more They have a pager system that allows for her to call help if she needs it and the RA does check on her quite often. The DRC Michelle does a wonderful job of making sure that we stay informed with any issues pertaining to her. I highly recommend this place for seniors.

I want to thank Cypress Assisted Living for taking such good care of my father…read more I brought my father to Cypress Assisted Living in early December 2025. Due to a fall, he had deteriorated over the previous six months. He could no longer walk, he lost 40lbs, and he suffered from delirium. When he arrived, we had to put him on hospice care. Within a few days of being in Cypress Assisted Living, he began to improve. It's now been four months since he arrived. He's gained back 20lbs. He hasn't had any delirium since his first few days there and he's "graduated" from hospice. He begins physical therapy this week to get him walking again. So how did this happen? It's very simple. Nellie (owner) has put together a staff that truly cares about the residents. They get dad up in the morning, get him breakfast and let him settle in his day. They have some activities, along with two big screen TVs in the common area. There are electric reclining chairs to accommodate every resident. The pictures you see on their website are 100% accurate. I visit at least once a week and EVERY time I visit him the place looks as beautiful as it does online. It's incredibly clean and has no bad odors. If you don't like what's for breakfast, they'll work with you to get something else. They are there to make the residents comfortable and happy. The owner (Nellie) is a nurse who understands how to treat seniors. Her people work 12-hour shifts. The resident only has to deal with one shift while they're awake, so it limits confusion for them. She keeps the place spotless. I was there and saw her moving the recliners to check that they were swept and mopped underneath. I'm not exaggerating when I say Cypress Assisted Living saved my father's life. During the first few weeks he would ask me, "Where do I go after I leave here?" Now he says he loves it here and doesn't want to leave. I can't wait to get him walking again, as it will make him so happy. Thank you to Nellie and her team for all they've done for our family.

She is talking about my mother which was in another assisted living in a room with a diaper for…read morealmost 2 months, after we moved her she's not in a diaper she set a lounging chair watching TV with everyone else. amazing Place Chanel Williams 2 weeks ago I've gotten to know Nellie over the last year, and we've been able to assist with a number of residents in her communities needing hospice. I recently had a family needing to find a place for their mother, they trusted my suggestion to move her to Cypress Assisted Living and I've since received several messages from the family sharing how happy their mother is in her new home! "Chanel Mother seems to really like her new home! Thank you! And she really likes her nurse Sandy!" We absolutely recommended CAL for those looking for a more intimate assisted living community for their loved ones.

I love working here! Not many places that you can work at that you get along with all of your team…read moremembers! I'm so proud to say that I am the support nurse here for 5 months strong now! All of our residents love us just as much as we love them! We all have so much fun and we teach each other different things everyday! I love working in such a cozy and loving environment, with onsite doctors and Nurse practitioners that really love and care for the residents just as much as we do that help me put resident & family safety, care, and concerns first! I love that I am able to not only able to care for our residents health, but emotionally, and physically as well. My Resident Assitants and Medication Technicians work hard at learning what to do to promote great quality of life and I'm always researching, learning and reteaching my staff as well. With the help of very vital team member Becky/Executive director, who see's my vision and deep compassion that I have when it comes to my residents well being! Thank you Elmcroft team!

We love the new home we have chosen for my mom. The staff is caring and always gracious. The…read moreExecutive Director and Resident Service Director have made this transition for our family so incredibly easy. The staff have been in place for several years which let's us know that they enjoy what they do. We love joining mom for activities. The January Family night was especially fun as we celebrated Italy and it's culture. The food was delicious and a good time was had by all. We love our Elmcroft family and know that our mom is receiving the best care possible.