We recently moved our mother into the Ella Springs Senior Community Living Community. It was a…read moredifficult decision, as she had been functioning on her own in an independent living facility. (She will turn 92 in just a month.) The attention to her daily needs has been both refreshing and urgently needed. Until we moved her to Ella Springs, we didn't realize how much neglection had been occurring on a daily basis. Although we've all pitched in and tried to help her, in the end, she was living on her own and insisting she was OK, living independently. Although the move was emotionally excruciating, it was the VERY BEST THING we did for her. She is already stronger physically due to eating 3 meals a day. No more, "Oh, I ate. Don't worry about me", that she would tell her 2 sons. Now, we know, she is eating and it is apparent that she is thriving. For anyone struggling with the decision to move a loved one into Assisted Living, please make your decision based on health, safety and peace of mind. Eventually, your loved one will adjust and be better off for your proactive decision. With empathy, Barbara's Clan

Please do not put your elderly loved one in the memory care unit here. They have 2 caretakers for…read more20 people. My mother was verbally abused often, like the caretakers aren't trained for dementia. I went down there with videos multiple times. They did not check on her one night for 17 hours and by the time I got there, her pillow was saturated in urine. She went in there on a walker and fell several times. They put her in wheelchair, I asked them to stop multiple times. She hasn't walked since. The last night she was there, the workers dropped her in the floor, naked, and stood there belittling her for 20 minutes. They kept telling her to get off the floor, when she can't even walk. They finally had a young man who picked her up and threw her in the bed, then started laughing. I can't undo what happened to my mom. This place is awful. BEWARE. Shame on the owners of this place.

My Mom moved into Wood Glen Court at the beginning of Jan. They advertise exceptional assisted…read moreliving, and I can't agree more. The office staff welcomed us with open arms and make my Mom feel right at home. The caregivers are the absolute best-giving so much tender, loving, care. I can tell they don't think of their job as just a job. They think of it as a mission to help seniors live comfortable lives. The cafeteria servers know everyone by name and serve with love. Dolores and Lisa plan fun activities for the residents everyday! Wood Glen Court is beautifully decorated inside with apartments to choose from that would make any senior happy! And I can't forget Jerry, the awesome maintenance man who can fix or put together anything! Thank you, Wood Glen Court for all you do! I appreciate each and every one of you!

My mother has been a resident at Wood Glen Court for about six months now and both my wife and I…read moreare pleased with mother's care, and impressed with the quality of the staff at Wood Glen Court. We have observed consistently good food service and facilities maintenance in addition to the great personal care.

Don't bring your loved one here! A full nursing home is never a good sign! No one is getting better…read moreto leave! This place is awfully ridiculous! Changing isn't consistent! Will leave your loved one unchanged for hours. No frequent checks or check ins. Bad communication and understanding of things as well. They do not follow State rules and regulation either!

Neglect! Neglect! Neglect! And is NOT clean! Only cleaning is the guy that buffs the floors. Has…read moreROACHES! Cannot wait to move my loved one out of this place! No rating deserved. Only 1 nurse has been good, nice and friendly. The others, take their sweet precious time to give medicines. Aides are so-so. Look elsewhere than bringing your loved one to this place!

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

Just had to move my Mom and Dad into Autumn Leaves of Cypresswood. The staff was extremely helpful…read moreduring this difficult transition. They have gone out of their way to help with the adjustment and are providing excellent care for my parents. Thanks to Tonisha and the entire team!!

My Loved one has received great care at Autumn Leaves. I am so thankful they have been able to…read morehelp my Mom and our family through this hard transition.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Be ware of this place! We moved our loved one with dementia to their Cypresswood facility with the…read morepromise that they would take care of her. Unfortunately, everything that was told to us was a lie. They just wanted our money without providing any service.

My mom recently moved into the memory care (MC) unit at Novellus Cypresswood. Unfortunately,…read morethrough no fault of Cypresswood, her overall health took a fast downturn not long after she moved in. After a difficult hospitalization, mom was released to her apartment in the MC unit but now with a hospice service. The MC staff, whom I had already seen in previous times to be personable and attentive, were equally so after this big change in mom's condition. For 5-star aides Loretta, Joy, and Joan, it was as important to imbue a positive spirit into their work as to do a professional job with tasks of such as position changes, bathroom care, and bathing and dressing. Despite her weakened state, mom recognized and showed her appreciation of their care with a little joke or a "merci beaucoup." 5-star MC med techs Enos, Carlisa, and Y also greatly helped alleviate mom's suffering by adapting to her changing PRN medication needs. Many others behind the scenes also contributed. Thank you to everyone who extended themselves to meet mom's new and quite different needs as a resident in the MC unit who was also a person in hospice. Mom passed away peacefully on October 26, 2024.

Always Best Care is one of the Best Home Health company in Houston/Spring Texas. They really do…read morelove their clients. They have very good caring, reliable, trustworthy caregivers. Always Best Care have been taking care my grandmother for a few years now. If you looking for a great Home Healthcare for your love ones I'll definitely would like to recommend this place Always Best Care. They Live up to their name Always Best Care!!

Our family recently found itself in crisis situation with my elderly parents-in-law. We called…read moreKelly and within 24 hours her team was working with us and we had caregivers in place to help. The caregiver who came over to help with day-to-day activities and act as a companion, was so nice. She fit right in, and was happy to help make sure everything was going smoothly. Thank you, Kelly and team for truly caring - ALWAYS - as is in the name of your business. I highly recommend Always Best Care Senior Services, when the time comes that your loved ones need care.