This review is for their location on 1501 Parkway Dr. in Alvin TX. This Assisted Living Care Home…read moreis located in a quiet neighborhood surrounded by a clean and caring community of neighbors. I was cautious and in a transition of having to move my mom and stepfather from a property that was not properly licensed by the state and a variety of CNAs that were unprofessional in the care of the elderly. I was so fortunate to be connected with the head nurse & administrator of this property named Shameka Idusuyi. Ive had peace of mind, a clean facility, stellar communications, professional care, and supportive staff engagement since May of 2025. It's not an easy task to turn two elders over to a group of strangers for full time care but this home has proven to be consistently caring, patient, helpful, thorough, and so knowledgeable in the job they do to give our family members quality care. The CNA, Dolores, is phenomenal with her care of the residents and the home. We feel so fortunate to have the best care for our loved ones. Contact Shameka at (225) 439-0039 for any inquiries about the properties and services they provide.

the care was amazing they are new and lovely Nurse V will take care of you make sure food is…read morecompletely stocked. The CNAs will cook clean bath change diapers and entertain the elderly. I wish I got more training personally and did more studying about the job. I take full responsibility for that. Nurse V does everything by her self which makes it hard to train everyone by herself. I was wrong they are figuring it out and I would trust my dad being there. I'm sorry for not doing proper research.

They are a wonderful facility! My Mom has been there since January and they take such good care of…read moreher.

I visited several care places searching for respite for my mother who needs dementia care. I was…read moreimpressed with Lilac when I arrived because the home is clean and smells good. Staff was attentive. My mom adjusted well and by the time respite ended, she agreed to take her prescribed medication! I am so thankful to the staff for making this a pleasant experience. We will definitely return for respite!

My father spent the last two months of life at Lilac Assisted Living. The caregivers were…read moreproficient, caring and professional and truly tailored his care to his specific needs. This is a true home, with a maximum of six residents. It looks, feels, and smells like home. The smell of home cooked meals permeates the kitchen and they are well balanced with the residents tastes in mind. As my father's health declined, Misha and her staff worked with our family and hospice to ensure he received the best of care. Misha is on call and readily available to residents, staff and her caregivers. She is the definition of a professional, caring nurse. When my daughter and her three small children came from out of town to visit , they were welcomed by the staff and made to feel at home also. Paris, one of the caregivers, made them all dinner one evening when we weren't comfortable leaving my father. Meatloaf, potatoes, peas and cake. When I thanked her she said they were here to take care of all of us. And they truly do. I heartily recommend this home for anyone who needs assisted living. They are superb .

Have not had a good experience with this facility and do not recommend. The location is an enormous…read moreconcern for safety and accessibility. Many attempts to visit and interact have been discouraged. Went with a friend and was horrified at the conditions and environment our loved one was provided. I called over a two week period at various times to speak with mom over my birthday to no avail! My attempts to have management contact me have also been futile. Perhaps they should have specific times to speak with your loved ones.

We really enjoy assisting residents move into Silverado. The staff is friendly and the property is…read moreclean and well taken care of.

I love the Auberge in Kingwood because of the love and passion that is provided here. Their SPARK…read moreprogram truly finds someone's individual SPARK and utilize that for everyday learning and care. The Auberge accepts more than your traditional AL/MC. They accept two person assist, Hoyer lifts, injectables, and other medical conditions. A community that lives by the age in place model that so many other claim. Additionally, we have staff that have been here 16, 18, 20 & 21 years. That's longevity you won't find elsewhere. Not perfect, but striving to do good in this community is top notch!

The food at this place is only surpassed by the amount of love and care the entire staff and…read moremanagement team have for the residents. We have multiple people who have been part of this community for 15 or more years, and still dedicate their love and care to all the residents.

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

Ellis Heart Havens has been a true blessing for my cousin and our family. From the moment they…read moremoved in, the staff treated them with so much love and care--it felt like family. The home is warm, inviting, and full of life, and my cousin has been thriving ever since. Seeing them so happy and well cared for gives me such peace of mind. I'm so grateful for everything Ellis Heart Havens has done for them!

Please check on your loved ones who have IDD and reside in their private homes. Like myself, you…read morewill discover what is promised is no where near reflected. I can only speak of the private group home for 18+ with Day Habilitation, transportation services, supervision, medication management and meals. My son has high functioning autism. He was housed for 23 days, after paying for a month. Since day one and every few days there were issues. To list the ones we experienced: Extremely small rooms with 2-3 twin XL beds, DayHab van driver speeds- expressed road rage all while talking and arguing on the phone (Overheard), Dayhab supervision is flawed, smoking inside rooms (observed during visit), staff asleep on the clock (observed), staff gives medication off schedule (observed), staff tries to take gift that was sent for my son (text message to prove it), Dayhab does not individualize meals gave my son crackers, cheese and carrots, it was communicated prior that he doesn't eat cheese or carrots. That snack is the only meal there- after I complained -they said he can bring a lunch. The programming consists of playing hang man and coloring. I requested and was told my son would get career advice and assistance applying for jobs and lifeskill assistance. All this was reported, and all was apologized for along with accountability (in emails)As a whole the organization let us down. They charge up to $1,000 per person at 10-12 people per home. That $12,000 a month is all that seems to matter. You're not getting your money's worth. Once we chose to cancel services and declined their offers to try another home they had- and requested a refund ( they say it's against policy) for the false advertising and misleading business practices and clear violations of known Texas Penal Codes. I had high hopes for this place in the beginning. The tenants are superstars. The Coordinator, Heryville was extremely professional and responsive. I just wish this wasn't so common in home care facilities we trust with our loved ones.

Great staff, very pretty. The senior living placement agencies, Provider Concierge, recommend this…read moreplace. Definitely worth going for a tour.