Craig did a great job with our 1770 era farmhouse in Holyoke. He didn't just list it , he Sold it…read moreon the features , history, and potential. Always positive, he walked us through the ups and downs, and got us a fair price. I can't say enough about the experience . Charlie B

Craig is amazing. He sold my house for me during the foreclosure crisis and did a phenomenal job. I…read morereally truly can't recommend him enough. He is so skilled and guided us through the entire process. He never once talked down to us and helped us make the very best decision for us.

Shelly Hardy is an excellent realtor. She has good judgment, is very patient and follows through…read moreon details. We were buying a home that was in the final stages of construction, and Shelly spent endless hours helping us come to agreement on building details. Purchasing a new home can be a stressful experience. Shelly helped us to navigate the bumps with her positive, but realistic approach. I hope we never need to move again, but if we did in this area - we would hope to be so lucky as to work with Shelly again.

Delighted and grateful for Mark Carmien's expert shepherding through our home-buying experience…read more Mark is so generous with his many high-quality connections, his time, expertise. And all this in a low-key, comfortable way. We purchased a house from all the way out in California. One three-day visit with lots of viewings. Great leads for loan, lawyer, inspector, et al. 1.5 months later, we drive into town with our kids and dog, sign the papers, and move into our big, beautiful house. Yay! Thank you, Mark!

I only started working with Laura very recently, as I am just in the beginning stages of planning a…read moremove and looking for a home from across the country, but she has been so great to work with so far, and I wanted to be sure to recommend her to others. She did a fantastic virtual tour for me when I wasn't able to be at an open house in person, and she answered all my many questions about the area, features of the house that are foreign to me as someone who lives in a different climate, and aspects of the process that are important in the local market. When I find the right property, I won't hesitate to enlist Laura as my buyer's agent.

We are closing this week on home #2 that Laura helped us find…read more Laura is communicative, friendly, caring, personable, knowledgable of the area, well-connected to the deep local network and we can't ever imagine working with anybody else.

I really can't rate Sarah's negotiation skills, but the tour received of the area -- including…read moreAmherst, Hadley and Northampton -- was thorough, wide-ranging and effective. So effective, in fact, that after a few hours we'd nailed down the precise type of property, and location, we'd choose to buy. Sarah listened to our opinions on various features of the homes and yards, and now we're confident she'll send us listings that make sense for our needs moving forward. I think my favorite aspect of Sarah's interactions were her own descriptions of her life, what she enjoyed about living there, where she ran, swam, her quality of life. These are rare traits in this industry, unfortunately; I believe many realtors want to portray themselves as aggressive dealmakers, but in today's market in particular, real estate is a seller's game, and it's simply more expensive. Sarah provides the depth of knowledge, as a local, that can help you understand why money isn't the only thing you're betting on, when you make such an important purchase. We highly recommend her.

I worked with Lisa Palumbo through Delap brokerage. Our relationship was very good and the result…read moreof the sale was excellent. Throughout the process, Lisa was highly responsive and professional. Her long experience as a realtor was very helpful since this was our first property sale. She made several recommendations that were important right from the start of the sales process. I highly recommend Lisa for these reasons. She's a highly intelligent, hard-working, capable agent, and a comfortable person to deal with during a complex series of showings, inspections, and through the closing process. Thank you Lisa!

I rented an apartment through them- found it on Craigslist and they coordinated everything between…read moreme and the owners. The owners lived in Florida and it caused some big miscommunications. First, the house was A MESS when we moved in. We asked during the walk through if it would be cleaned and the realtor (Holly) said she had already done enough. We asked about the filthy rugs and she said she had vaccumed them and that the owners wouldn't be willing to do anything else. There was literally mouse poop on the kitchen floor and they just suggested to get an exterminator. Should've walked away when we had the chance. Landscaping and snow removal were included in the lease, but then we were told landscaping wasn't actually going to be included because we had a dog. Ok, then winter came. One.. two.. three snow storms and no one ever came to plow our driveway as planned. We reached out to the owner, who was obviously out of the loop, and she tried to track them down. Of the 10 times it snowed, not once did a plow person show up. After we called and emailed, they showed up once at 6pm... we had already shoveled our cars out. The refrigerator wasn't working when we moved in, also. Apparently it had been unplugged with a bunch of ice inside, which melted and then refroze.. blocking the vent to the fridge part. It took SEVEN DAYS for it to be fixed. Not the best first week in a new place. Especially after paying to have the rugs cleaned and cleaning the entire house ourselves. A few weeks later, the oven starting stinking of gas and we weren't able to use it. This time it took over 2 weeks to get a new oven. (Lotsss of take out our first month there) To top it off, Holly told us the statement of condition/walk through wasn't something they did, and never put our deposit in an interest bearing account (both MA state laws). When we moved out, the owners tried to have us pay for the rugs to be cleaned and didn't want to refund our deposit. The house also had a history of lead/Deleading, but the realtor didn't have any of the paperwork. I had to track down someone from the town's office for the inspection report, and I also had another inspection completed for piece of mind. For charging a $500 realtor fee, you'd think they would do something, anything, told hold up their own responsibility in renting out a unit. They didn't even follow standard state laws. I definitely don't recommend working with this group.