Always polite, very knowledgeable and able to fix anything! Pricing is very very reasonable!read more

Always get amazing service from Ponder Auto. They're prompt in their communication and are…read moreconsistently reliable. Having a technician speak about repairs without being belittling is a blessing. This is our go to place when we need any automotive work.

Amazing place. Reliable and very knowledgeable people. Highly recommended this place.read more

My friend bought a 2018 Ford from Pro Service Auto in Greeneville. She noticed it shifted hard at…read moretimes while test driving it and she told them about it. They told her it might just need to be serviced. She had not had the car 12 hours before it started hesitating and lost power while shifting. The red light came on in the dash indicating the transmission. She took it back to them and they serviced the transmission, told her to drive it over the weekend and they would touch base with her on Monday. She invited me to ride along with her over the weekend. The car is still shifting hard and jerking witnessed by both of us. They did not contact her on Monday. On Tuesday she took the car back to them. Now they are saying something about her "driving patterns" (?) May be causing the problems with what we both think is a faulty transmission. At this point I and she feels they are stalling and giving her the run around. Whats worse is we feel the probably knew the transmission was bad when they sold it to her. If they don't attempt to make her satisfied with her purchase, I would not recommend anyone buy a vehicle from them. I certainly won't nor will I use their services anymore.

3 strikes, you're out…read more.. #1, My daughter brought her 2017 GMC Terrain in with a bad clunking noise, $290 later, no trouble found. 4 mos later found a strut unattached on Pass side and bad brakes and pads all around ($1600 repair from Greeneville Tire & Performance, great work, professional, and problems were fixed; highly recommended)! #2, Brought my 2003 Ford Escape in for dead battery. $280 and 2 days later, nothing found in their electrical tests. Next week, dead battery. Found the cig lighter was direct wired to the Instacam. If car isn't used, battery can get exhausted. Jumped, only use Instacam when using car, problem was self-corrected. #3, Brought my 2003 Ford Escape in for a check engine light. They checked it for $98 and told me too rusty to repair. Got 2nd opinion from Rusty's in Greeneville and $90 later was all fixed. Turns out squirrels can be deviates. Move your cars daily. All fixed. Went to Owner, Kent, I believe (something like that), of Pro Service with both bills. Explained and all I got was Mr. Dummy staring back. No offer to compensate, split, or even apologize. Told him I'll never be back and he could care less. DON'T USE PRO SERVICE UNLESS YOU WANT TO BE USED! TO THIS END, DON'T GO TO PRO SERVICE AUTO (unless you want to be ripped off)!

100% best shop around. Other poor post based on customer not willing to do repairs correctly. He…read moreeven got a 100,000 Mike warranty and still. Complained. Ive had multiple repairs and they are cost friendly and repair my vehicle to back new status. Highly recommend!

Requested an estimate for engine replacement, Jeep Wrangler. Was quoted "around $7,000 could be a…read morelittle more or less". Final bill was over $8,500. The original quote was for a 3 year/36k mile motor. When I asked for a warranty in writing I was told they only covered 1 year.

A word to the wise. Don't be talked into an after market catalytic converter After two replacements…read moreand $1K the "check engine light" still came on. Josh told me there must be something else wrong with the car and did not offer a refund. The Subaru Dealer verified the problem was the converter and now I will incur an additional cost to get it fixed. Josh's work was fine but he just sold me a substandard part and failed to honor the warranty.

Friendly and informative staff, quick service, and reasonable prices! My 2012 Subaru runs like a…read morenew car again.

We had a Dodge Journey we bought in Bristol TN a few years back and almost home, the engine light…read morecame on and it was having power loss. The Bristol dealer told us to take it the a local Dodge dealer for them to look at and they would pay for the repairs. Well the Journey had to have the entire ENGINE replaced and Bristol told us to leave it there and they would pick it up, and pay Carville. Well, ever since then, they keep sending us offers for a car we don't even own! They've sent letters written in hand writing using fake names to get our attention. They keep sending us ads and we told them to leave us alone, but the garbage keeps comings. The has to be a LAW to STOP people like this from harassing people. We've heard bad things about this dealership and regret ever going near them!

I am very grateful to this service Department. On the road we experienced a somewhat overheating…read moretransmission and front wheel noise on my Chrysler. My dad and I both suspected a bearing issue! I called many service shops in Greeneville and this was the only one able to get me in the very next day! Thanks to Bobby for making this happen. So appreciated! The car needed transmission service and a wheel bearing! My car is now running smoothly and road worthy again! Thank you!

This is hands-down the best auto repair shop in the Tri-Cities! The quality of care, honesty, and…read moreworkmanship they put into my Subaru Outback made it feel like I'm driving a brand-new car again. What really impressed me was their communication--they kept me informed every step of the way, which is something you don't see often. The team is knowledgeable, professional, and truly treats you with respect. On top of that, their pricing is fair and affordable, especially for the level of service you receive. Their honesty and attention to detail have definitely earned my trust. I'll be a loyal customer from here on out--highly recommend!

This guy has always been my guy for alignments. He was the only one that could get my M3 after 5…read moreother attempts by others. Love this guy and has great pricing!!

Gotta say thanks to East Tenn Transmission they don't have a Facebook page but I took my 99 f250 in…read moreback in September due to the transmission going out I had them do a rebuild and put a billet torch converter after all said and done it was about 4000 which I checked other transmissions shop around the tri-cities and it was going to be around 5 to 6000 to do it but Carlos did a great job and at a short time Later mid December my starter mount broke and if you know about 99 f250 then you know the mount acts as a spacer between the bale housing and motor when it broke it messed up the transmission line which is covered under the warranty of the transmission so I bought the part and sent it back they honored the warranty and done a fluid change and fixed the part and got it done they put me in front of the line and got it done in two days one day was waiting on a new starter I highly recommend this shop and Carlo and his dad do great work for a reasonable price he told me that most shops try to get rich off diesels but he said they are a bigger job

They rebuilt the transmission and transfer case in my 2003 Silverado which I tow with A LOT and…read moreHEAVY. That's been 5 years ago. And I still tow with it, A LOT and HEAVY. It's been perfect.