What I like about Regal is that they show all the big movies when they first come out with lots of…read moremovie times and all the formats (Standard, IMAX, 3D, RPX, etc). What I don't like about Regal is that they will only do that for a week. For example, I really wanted to see Project Hail Mary on IMAX and it was sold out for days! The following week, it was only shown on Standard. They also show foreign films. What I like about Regal is that you can choose the seats you purchase. What I don't like about Regal is that unless you end up in a theater with reclining seat, the standard seats are uncomfortable. They are soft and cushiony but they barely recline. So either position is not the best. My back hurt after watching a 3-hour movie. What I like about Regal is they have a lot of food concession lines! They've got popcorn, hot dog, nachos, pretzels, candy, drinks... get your food and get to your seat. Usually the people who work there are good and do their best. I also appreciate that they don't do the whole order from your seat business. I hate people talking in their regular voice volume and people walking in front of the screen so the whole movie experience is like watching a movie at home. Thank you, Regal for not being The Lot. Lots of parking and near lots of restaurants.

2 Stars - Extremely frustrating refund and customer service experience…read more I normally don't go out of my way to leave negative reviews, but this was one of the more frustrating customer service experiences I've had at a movie theater. I purchased two tickets for the IMAX 70mm showing of The Odyssey at Regal Hacienda Crossings. These were purchased directly from a kiosk at the theater. The tickets were difficult to get, and when my plans changed, I returned the following day to request a refund. That's when the problems started. I spoke with two supervisors(Carlos and Giovanni) who attempted to help me with the refund but apparently could not process it through their system. I was told that an email would have to be sent upstairs requesting the refund. I waited approximately 30 minutes in the lobby while this was being handled, and I was ultimately told that I would receive my refund within 48-72 hours. A week went by with no refund and no communication. I ended up returning to the theater again a week later and spoke with the assistant manager(Cruz). He went upstairs to look into the situation and came back a few minutes later saying that he couldn't find the original email, order information, or any record of the refund request. I was told that the employee who originally helped me may have simply forgotten to follow up. The assistant manager was actually helpful and did apologize. He offered me complimentary passes as compensation for the inconvenience, which I appreciated. However, I still hadn't received the refund for the tickets I had purchased. I then contacted Regal Customer Relations. Unfortunately, it took more than a week to even receive a response. After explaining the situation again, Customer Relations ultimately offered me a Regal e-gift card, which is the full value of the two tickets. I accepted it, although I originally requested that the money be returned to my original form of payment. So, to be fair, the situation was eventually resolved and both the assistant manager and Customer Relations did make efforts to compensate me. However, getting to that resolution was an unnecessarily long and frustrating process. I had to: * Return to the theater multiple times * Wait approximately 30 minutes while staff tried to resolve the refund * Be told my refund would arrive within 48-72 hours * Wait a full week with no refund or communication * Make another trip to the theater * Contact Customer Relations myself * Wait more than a week for a response For something as simple as returning two tickets purchased directly from Regal, this should not have been this difficult. My biggest issue isn't that the theater ultimately refused to help. It's the lack of communication, the apparent failure to follow through on the original refund request, and the amount of time and effort I had to spend getting someone to actually resolve the issue. I rarely visit this location, and unfortunately this experience has made me hesitant to return anytime soon. I hope Regal improves the refund process for kiosk purchases and, more importantly, makes sure that when management tells a customer that something will be taken care of, it actually gets followed through.

Key Points: - reclining chairs…read more- Table/"chair" service - Great selection of food The Mrs. and I really enjoy coming to THE LOT City Center in San Ramon to watch movies. It's definitely a step up from the movie theaters we grew up with, where the experience was basically a rocking chair, popcorn, soda, a hot dog, and some candy. Here they have reclining seats, tray tables, and QR-code menus where you can order food and drinks right from your seat. They'll actually bring your order to you during the movie. The theater is clean, comfortable, and an overall cozy atmosphere. Food Variety is solid. We've had burgers, ahi poke nachos, carne asada tacos, calamari, and of course, the Mrs. And The Little One's favorite, buttered popcorn! The food is actually quite decent. Is it the best food we've ever had? No. But hey, we're eating in a movie theater! We recently brought The Little One here for her first-ever movie theater experience. She loved it, even though she's a bit sensitive to noise. I think the comfortable seats and overall atmosphere helped ease her into it. Is the food pricey? Yes. But honestly, that's not particularly surprising for a dine-in movie theater. You're paying for the convenience and the overall experience, not just the food itself. I also recently noticed that the place has a separate restaurant area, named ZENTRL Kitchen + Bar, which I haven't tried yet. It looks like it could be worth checking out on its own. They also serve breakfast until 2 p.m., including pancakes, chilaquiles, huevos rancheros, and other brunch items. My next item on the bucket list is likely going to be a movie brunch. Just like Marshall, it can't just be for one. . Going to be dragging the Mrs. And The Little One along. I know there are other theaters these days offering reclining seats, dine-in service, and upgraded amenities, so THE LOT isn't necessarily unique. But compared with the theaters we've personally been to, I'd say this place does a particularly good job and stands out in our book. For now, it's one of our favorite places for a movie, especially when we want the movie itself to feel like a little outing rather than just a trip to the theater.

We were genuinely excited to try THE LOT because we live nearby and have been curious about it for…read morea while. We like the concept, and we do not mind paying premium prices when the experience justifies them. Unfortunately, our first visit fell well short. The property itself is very cool. The large common-area bar is attractive and lively, the theater is easy to get in and out of, and the whole place feels like it should be a great anchor for the City Center. The problems started at concessions. We were there for the first movie of the day, so we arrived bright and early and expected fresh popcorn. Nope. What we were served was clearly not freshly made. It tasted like popcorn left from the night before. Given what movie theaters charge for popcorn, and given how easy it is to make a fresh batch, that is pretty hard to justify. Once inside the auditorium, cleanliness also left something to be desired. There were some mechanical problems too. One side of my power recliner was not working, which made the reclining feature unusable. Listen, I grew up in Ohio in a pretty modest household, so a power recliner still feels like a pretty fancy movie-theater perk to this farm boy. Believe me when I say that alone would NOT have ruined the experience. But by then, it was starting to become part of a pattern. The bigger problem was the in-seat dining. There was no menu or QR code at our seats. The QR codes are tied to specific seat numbers, so scanning one from another pair of seats would send the order to the wrong place. We could not simply move either because, of course, the seats are assigned. With about 40 minutes before showtime, I called downstairs and explained the problem. I was told someone would come up with a printed menu. Nobody came. At that point, we simply gave up on ordering brunch or drinks. Come on, guys. THE LOT specifically promotes the ability to order food and drinks from your (sticky, broken) seat, so having customers sitting there actively trying to spend money and still being unable to place an order is a pretty serious operational miss. That service is not some little extra. It is part of the product THE LOT is selling. And that is really the point of this review. I actually think THE LOT is a great concept. I want it to succeed. The screen was magnificent and the sound system absolutely rocks. We live nearby, like City Center, and would love for THE LOT to become one of our regular places. But the general manager needs to get a handle on the basics. Stale popcorn, cleanliness issues, broken seats and food service that never shows up are management problems. At a premium dine-in theater, fresh popcorn, clean auditoriums, working equipment and responsive service should be a given. I get nervous every time I see another tenant leave the City center. It's tough to stay in business in this day and age... even when you do everything right. Please read the reviews and take them seriously. I would hate to see a place with this much potential lose customers while ownership wonders what went wrong. This starts with management setting standards and making sure they are actually met. We want to support THE LOT. We want to keep spending money there. And we absolutely want to see businesses at our local City Center thrive. Just deliver the experience the concept promises, and I think a lot of us will happily keep coming back.

I think the way this was advertised made it sound like it was going to be awesome. Sadly, it didn't…read morelive up to the hype. Even my seven year old niece took one look at the area and decided she wanted to home. The "carnival" consisted of one carousel and one throwing game. They didn't even check our tickets for the free blanket which was limited to one per car and many of the cars were parking near the food and carnival area. I thought it was a bit dangerous, especially with children walking around in the same area. My friends and I ended up trying the dessert truck and then going in the mall for dinner. We ended up shopping and skipping the movie entirely. I'm glad it was free though, if I had to pay, I would've asked for a refund. Overhyped. Yawn.

This Macy's used to be my favorite place to shop. Returns were easy and selection was good. Now…read morereturns are ridiculous. The At Your Service desk on the second floor needs to get their act together and I'm not at all fond of this change. All I wanted were my birthday gift amounts returned to me on a gift card. Instead they credited back the Macy's credit cards from the people that purchased me the gifts and since they used Plenti points, it can not be fixed or corrected. My tip to you is to tell the associate what you want before you put your return on the desk. I'm embarrassed now that I returned these gifts and people will know I did based upon their statements.

As a mama of 3, finding kid-centered activities or bday parties can be challenging as they get…read moreolder. I can't quite remember how I stumbled upon finding this company but I absolutely loved the options, the structure and with it being a newer company as this is its first Yelp review (check out their awesome Google reviews)-- I was open to giving it a shot blindly and I was NOT disappointed. In fact, I had a lot of great feedback from the guests that this was one of the funnest birthday parties they've been to! There's a selection of activities. The celebrant opted for t-shirt making, vinyl stickers, and clay making. Upon entrance, the team already had table cloths, simple balloons, and birthday decors. They also had cups, utensils, and plates readily available. Check in was smooth - I encourage guests who choose to celebrate here to make sure to write on your invitation to come on time since we waited for majority of the party to come to begin. (They were gracious with family and friends being on Filipino time!) The team was phenomenal and hands on. They knew how to guide really rowdy kids into structure and they didn't skip a beat. They took time to individually teach and check in on each child. After shirts, we made our way upstairs for making stickers and the kids had such a blast. They came back down for their clay projects and finished the day with food. The party was 2 hours and I felt like it was the perfect amount of time. It flew by fast and the crew was quick with clean up as well. We definitely will be returning! They do have summer camps and if we lived closer, we would definitely be coming more often. Loved their staff-- incredibly friendly, knowledgeable, and such a pleasure to work with. Please consider them for future parties! You won't regret it!

This rave is long overdue. So thankful to have stumbled upon this party venue after a quick google…read moresearch. We hosted our son's 10th birthday party here and we couldn't be happier. The studio manager, Joe was very responsive, easy to work with, flexible and accommodating. The venue offers several creative, hands on activities that entertained all our guests, ages 7 to 18. There is a spacious party area to enjoy food and cake. You can bring your own food and decor or go through the venue for quick and easy planning. The staff helping during the party were all great and helpful to all of our guests. Would definitely recommend Create It for a new and fun party venue.

Very fun haunted house for adults. It is as good and as scary as it gets - and seemingly there are…read moreno corners cut - so much effort and money is put into decorations and costumes. Been a while since I've been but I have great memories here with college friends. We went with a big group and even the one grumpus in the group admitted he enjoyed it in the end (no I'm not talking about myself). The characters are amazing. They stay in character when you talk to them and put 110% into it. I think there are a couple other similar places to enjoy on Halloween - Great America does something and Winchester Mystery House might also be fun from what I hear.

I've been coming to Pirates of Emerson since 2021, and it's always such a blast! They've got four…read morehaunted houses, and this year they added three new games--which were awesome! The only downside was the lines; they were crazy long this year, and there seemed to be a much younger crowd (lots of middle schoolers). It might be cool if they made it 18+ to help keep the lines more manageable. Most of my night was spent waiting, but honestly, it's still one of my favorite Halloween traditions. Maybe next year they can add a couple more haunted houses to spread things out!

I've been going to the Alameda County Fair since I was a kid, and I truly don't think I've missed a…read moreyear. Even during COVID, when they couldn't hold the regular fair, they put on a special fall version instead. Getting to go to the fair in a Halloween costume was honestly such an awesome experience. I hope they do something like that again someday. I definitely have my traditions. Funnel cake is a must (always with strawberries ). Non-negotiables include the Sky Ride, the petting zoo, and the Model Railroad exhibit (ask about their scavenger hunt!). Before I leave, I have to stop at one of the old-fashioned photo booths too. I write the year on the back of every photo strip, so I've ended up with this little collection that's basically a timeline of my life at the fair. One of my favorite things is that it really feels like the community coming together, and the whole place has such a festive vibe. My dad has won a couple of blue ribbons over the years, I have friends who enter competitions, and I genuinely love walking through the exhibits to see what people have grown, baked, photographed, painted, and created. I always end up spending way more time (and money! ) than I planned, so now I just budget for it every year. The concerts have been incredible too. I've seen Bowling for Soup, Smash Mouth, the Village People, Flo Rida, and plenty of others over the years. Between the concerts, the demolition derby, the drone shows, the animals, the rides, and all the new entertainment they bring in every year, I usually end up going more than once before the fair is over. Speaking of food, the best (and most ridiculous) fair food appears every year. This year it was Spam fries. Did I try them? No. Did I absolutely stop to take a picture? Of course I did. Also, one year I somehow came home from the fair with a mattress. We weren't planning on buying one, but I guess that's just another Alameda County Fair memory. After almost 30 years, I still get excited every time I walk through those gates. I have to leave with my traditional photo strip, my feet tired and dusty, and already looking forward to next year.

We went to this fair on July 11th, and it happened to be one of the hottest day ever!! If I…read moreremember well, it was 96 degrees that day! Before my granddaughter went back to Bellevue, we bought tickets online and went to this fair. It was quite a fun experience! We arrived early, and parking was a breeze, well organized . We headed to one most wanted attraction, the Alaska pig racing!! The benches were full, but some very kind people squeezed in to make room for us. It was quite a show, and the host made the crowd participate too!! Then the petting zoo, the games, the food, the snacks.... Expensive, but it was fun. Then the heat got to us and we went home. It would be so awesome if the weather was cooler so we can enjoy everything!!! Guess we need to come back next year.