What I like about Regal is that they show all the big movies when they first come out with lots of…read moremovie times and all the formats (Standard, IMAX, 3D, RPX, etc). What I don't like about Regal is that they will only do that for a week. For example, I really wanted to see Project Hail Mary on IMAX and it was sold out for days! The following week, it was only shown on Standard. They also show foreign films. What I like about Regal is that you can choose the seats you purchase. What I don't like about Regal is that unless you end up in a theater with reclining seat, the standard seats are uncomfortable. They are soft and cushiony but they barely recline. So either position is not the best. My back hurt after watching a 3-hour movie. What I like about Regal is they have a lot of food concession lines! They've got popcorn, hot dog, nachos, pretzels, candy, drinks... get your food and get to your seat. Usually the people who work there are good and do their best. I also appreciate that they don't do the whole order from your seat business. I hate people talking in their regular voice volume and people walking in front of the screen so the whole movie experience is like watching a movie at home. Thank you, Regal for not being The Lot. Lots of parking and near lots of restaurants.

2 Stars - Extremely frustrating refund and customer service experience…read more I normally don't go out of my way to leave negative reviews, but this was one of the more frustrating customer service experiences I've had at a movie theater. I purchased two tickets for the IMAX 70mm showing of The Odyssey at Regal Hacienda Crossings. These were purchased directly from a kiosk at the theater. The tickets were difficult to get, and when my plans changed, I returned the following day to request a refund. That's when the problems started. I spoke with two supervisors(Carlos and Giovanni) who attempted to help me with the refund but apparently could not process it through their system. I was told that an email would have to be sent upstairs requesting the refund. I waited approximately 30 minutes in the lobby while this was being handled, and I was ultimately told that I would receive my refund within 48-72 hours. A week went by with no refund and no communication. I ended up returning to the theater again a week later and spoke with the assistant manager(Cruz). He went upstairs to look into the situation and came back a few minutes later saying that he couldn't find the original email, order information, or any record of the refund request. I was told that the employee who originally helped me may have simply forgotten to follow up. The assistant manager was actually helpful and did apologize. He offered me complimentary passes as compensation for the inconvenience, which I appreciated. However, I still hadn't received the refund for the tickets I had purchased. I then contacted Regal Customer Relations. Unfortunately, it took more than a week to even receive a response. After explaining the situation again, Customer Relations ultimately offered me a Regal e-gift card, which is the full value of the two tickets. I accepted it, although I originally requested that the money be returned to my original form of payment. So, to be fair, the situation was eventually resolved and both the assistant manager and Customer Relations did make efforts to compensate me. However, getting to that resolution was an unnecessarily long and frustrating process. I had to: * Return to the theater multiple times * Wait approximately 30 minutes while staff tried to resolve the refund * Be told my refund would arrive within 48-72 hours * Wait a full week with no refund or communication * Make another trip to the theater * Contact Customer Relations myself * Wait more than a week for a response For something as simple as returning two tickets purchased directly from Regal, this should not have been this difficult. My biggest issue isn't that the theater ultimately refused to help. It's the lack of communication, the apparent failure to follow through on the original refund request, and the amount of time and effort I had to spend getting someone to actually resolve the issue. I rarely visit this location, and unfortunately this experience has made me hesitant to return anytime soon. I hope Regal improves the refund process for kiosk purchases and, more importantly, makes sure that when management tells a customer that something will be taken care of, it actually gets followed through.

I love the lounge chairs while you're watching your movie. I don't go to any other Theater. I love…read morethat the bathrooms are always clean and everyone is friendly & Extremely helpful. I would love if you made available more of Angel productions or Christian movies also. I do have access to regal, and they always play the Christian movies. But I would prefer to come to Cinema West. All in all I enjoy this Theater.

Staff are awful, rude lady at the cashier stand was mad because she didn't get a tip for popcorn…read morethat is sold at kiosk (no real service provided). She even made a comment in front of kids which is inappropriate. The theater is dirty. Better just staying home and paying for movie in comfort of own home. These people are unreliable.

Key Points: - reclining chairs…read more- Table/"chair" service - Great selection of food The Mrs. and I really enjoy coming to THE LOT City Center in San Ramon to watch movies. It's definitely a step up from the movie theaters we grew up with, where the experience was basically a rocking chair, popcorn, soda, a hot dog, and some candy. Here they have reclining seats, tray tables, and QR-code menus where you can order food and drinks right from your seat. They'll actually bring your order to you during the movie. The theater is clean, comfortable, and an overall cozy atmosphere. Food Variety is solid. We've had burgers, ahi poke nachos, carne asada tacos, calamari, and of course, the Mrs. And The Little One's favorite, buttered popcorn! The food is actually quite decent. Is it the best food we've ever had? No. But hey, we're eating in a movie theater! We recently brought The Little One here for her first-ever movie theater experience. She loved it, even though she's a bit sensitive to noise. I think the comfortable seats and overall atmosphere helped ease her into it. Is the food pricey? Yes. But honestly, that's not particularly surprising for a dine-in movie theater. You're paying for the convenience and the overall experience, not just the food itself. I also recently noticed that the place has a separate restaurant area, named ZENTRL Kitchen + Bar, which I haven't tried yet. It looks like it could be worth checking out on its own. They also serve breakfast until 2 p.m., including pancakes, chilaquiles, huevos rancheros, and other brunch items. My next item on the bucket list is likely going to be a movie brunch. Just like Marshall, it can't just be for one. . Going to be dragging the Mrs. And The Little One along. I know there are other theaters these days offering reclining seats, dine-in service, and upgraded amenities, so THE LOT isn't necessarily unique. But compared with the theaters we've personally been to, I'd say this place does a particularly good job and stands out in our book. For now, it's one of our favorite places for a movie, especially when we want the movie itself to feel like a little outing rather than just a trip to the theater.

We were genuinely excited to try THE LOT because we live nearby and have been curious about it for…read morea while. We like the concept, and we do not mind paying premium prices when the experience justifies them. Unfortunately, our first visit fell well short. The property itself is very cool. The large common-area bar is attractive and lively, the theater is easy to get in and out of, and the whole place feels like it should be a great anchor for the City Center. The problems started at concessions. We were there for the first movie of the day, so we arrived bright and early and expected fresh popcorn. Nope. What we were served was clearly not freshly made. It tasted like popcorn left from the night before. Given what movie theaters charge for popcorn, and given how easy it is to make a fresh batch, that is pretty hard to justify. Once inside the auditorium, cleanliness also left something to be desired. There were some mechanical problems too. One side of my power recliner was not working, which made the reclining feature unusable. Listen, I grew up in Ohio in a pretty modest household, so a power recliner still feels like a pretty fancy movie-theater perk to this farm boy. Believe me when I say that alone would NOT have ruined the experience. But by then, it was starting to become part of a pattern. The bigger problem was the in-seat dining. There was no menu or QR code at our seats. The QR codes are tied to specific seat numbers, so scanning one from another pair of seats would send the order to the wrong place. We could not simply move either because, of course, the seats are assigned. With about 40 minutes before showtime, I called downstairs and explained the problem. I was told someone would come up with a printed menu. Nobody came. At that point, we simply gave up on ordering brunch or drinks. Come on, guys. THE LOT specifically promotes the ability to order food and drinks from your (sticky, broken) seat, so having customers sitting there actively trying to spend money and still being unable to place an order is a pretty serious operational miss. That service is not some little extra. It is part of the product THE LOT is selling. And that is really the point of this review. I actually think THE LOT is a great concept. I want it to succeed. The screen was magnificent and the sound system absolutely rocks. We live nearby, like City Center, and would love for THE LOT to become one of our regular places. But the general manager needs to get a handle on the basics. Stale popcorn, cleanliness issues, broken seats and food service that never shows up are management problems. At a premium dine-in theater, fresh popcorn, clean auditoriums, working equipment and responsive service should be a given. I get nervous every time I see another tenant leave the City center. It's tough to stay in business in this day and age... even when you do everything right. Please read the reviews and take them seriously. I would hate to see a place with this much potential lose customers while ownership wonders what went wrong. This starts with management setting standards and making sure they are actually met. We want to support THE LOT. We want to keep spending money there. And we absolutely want to see businesses at our local City Center thrive. Just deliver the experience the concept promises, and I think a lot of us will happily keep coming back.

Oh goodness!! We need to begin with the seats, standard theater seats are available as well as two…read moreseat couches. Whatever you choose youll have plenty of room between rows so overall you're getting a comfortable experience. The staff are friendly, and the food is tasty. The restored auditorium provides coziness and nostalgia. The screens are comfortable and the surround sound feels expensive. Highly recommend this theater, and will be returning as much as possible!!

Independent movie theaters are the best! I always check the Vine first when I'm interested in…read moreseeing a movie in theaters. You can get free movie tickets with their free VIP card, collecting points when you purchase tickets or items from the concession stand. I value their transparency as well as I'm usually asked if I want to use my free ticket when it's available but they'll remind me that it works on both matinee and the higher priced evening tickets. I saw Wicked: Part 1 last year at the Vine and it was just as fun seeing Part 2! Loved the decor and themed food and drinks. Looking forward to more themed movie releases!

My partner discovered this place for their dolby vision and comfortable recliner seats after…read morewatching the Odyssey. We had booked seats to see Brand New Day and it was very worth it. The video resolution, color, surround sound made the viewing experience even more immersive and enjoyable!

A little over due, but-- Came here for opening weekend for Spider-Man and I was so disappointed to…read morefind out that literally all the Merch sold out. Why would there not be enough stock OR why are we letting people buy the movie merch before opening weekend?? And then the restroom was just an absolute mess. Garbage bins filled and toilet paper on the floor.

Huge space to the students and the community! Came with my…read moremother and loved the experience! Staff and volunteers very friendly! Glad that the students have the opportunity to have a space like this to express themselves! Clean bathrooms But limited parking space

Very happy with the theater updates. Everything is so nice and new…read more The restrooms have been beautifully improved. Popcorn and snacks on point. Enjoyed our time here. Will come again. Looking forward to Rocky horror!

Went to see the Michael Jackson movie after 5 months away from the theater. So glad that the audio…read moreissues have been addressed, especially for this movie. Everything was great and happy that we can frequent the theater again. Despite the downtown Brentwood sycophants on this app who can't distinguish between a negative review and constructive criticism from a loyal customer, I'm glad the business is thriving and will definitely be back soon.

This theater is my favorite theater and #1 go-to in the Bay Area! You can't find many theaters…read morelike The Chabot Theater anymore, and I'll tell you why! The Chabot Theater has been around for 75 years. With only 1 movie screen, it has been visited by long-time residents and newcomers who share a passion for film and reasonable pricing. They may not have reserved seating or the best state of the art surround sound systems, but that's what makes it unique and what a 1990-2000s movie theater used to be like. Also, they feature local commercials, bands/music, and upcoming events before the movie starts, which is great to see the support for the community! One of the best things about this theater is that you can purchase tickets for 1/2 the price every Tuesday! As of August 2025, 1/2 priced tickets will be $6/each (Regular: $12), which is a steal these days and especially when you can watch some of the biggest blockbuster films! Keep in mind, if you are a child or senior, regular pricing is $10 (still a bargain!), but Tuesday pricing will remain $6/each. You can purchase both tickets and concessions together in the lobby, which makes the process simple and smooth. Parking is relatively easy - no dedicated parking lot, just the street so adhere to the posted signage. Most street parking is 2 hour limit, but if you're okay taking a short walk, find some side or cross streets to extend the limit especially if you're catching a film that's longer than 2 hours. If you're looking for a place to host an event, watch party, or birthday, they do that here (pricing on website). If you're looking for something fun to do during the week nights, they host trivia nights (free for everyone), family movie nights (tickets required), and karaoke nights (free for everyone) too! This theater is truly a gem, one that I hope remains a staple within the CV community, providing a safe and enjoyable place for everyone.

Best small town theater in the east bay! More then just movies; trivia, bingo, & music. The staff…read moreis also very kind!

This movie theater is in a great downtown Hayward location, close to everything, with very easy…read moreparking and a convenient parking garage. I love when they offer specials, especially since the prices are already affordable when booking online. The staff were extremely friendly, helpful, and welcoming. The atmosphere is very chill and relaxing, making it a great place to sit back and enjoy a movie. I also highly recommend joining the theater's club. You get some great perks and discounts, which makes going to the movies even more affordable. Overall, great location, easy parking, friendly staff, affordable prices, and a relaxing atmosphere. Highly recommend!

I saw Supergirl here. I got free tickets…read more Why did you show me that movie? The movie was horrible and I want my money back. Not cool, dude. (Staff was cool and popcorn was good though)

An interactive museum I was lucky to visit on a field trip with my fellow middle school mates. I…read moreremember I was about 12 making my visit to this site of learning about 20 years ago, but even with times passage the technology was spectacular. It can be a bit overwhelming with the extreme heights to get to seats, so yes it as an intense experience. I saw a nature documentary and the visuals were awesome. A truly visual experience unlike any other, if you have yet to see a film in IMAX...do it!!!

Do not go here to see major motion picture. I saw "The Odyssey" by Christopher Nolan in regular…read moretheaters and heard the buzz about seeing it in IMAX and thought it would be great at the Tech's Dome. It was a nightmare and before I get into why let me first say I absolutely LOVED seeing the Odyssey in a normal theater. From the start with the Tech's Dome there were issues. We arrived 33 minutes early and already it seemed that there were 3/4 of the people the theater could fit in line. We waited for about 20 minutes in the summer heat to get in. They let us in before the movie started. Went to get seats first since they aren't assigned and they were the worst movie theater seats I've seen in years! Crammed like sardines. I fly often for work and am more comfortable riding coach on a plane. Then I went to get popcorn and water and the line was so long with just one register. By the time I got into the theater the movie was nearly 10 minutes in ... and they had a bunch of people still in line behind me. Now the worst of it... You can't see a damn thing in the Dome. Forget about sitting high up - that wasn't even the issue. It was that the movie was blurry and especially blurry if there was quick movement - and this is an action movie! I knew what was coming and how it was supposed to look since I had seen it a few weeks previously and I could barely make out what was happening. I felt bad for my friend I invited who hadn't yet seen the movie. He had the line of the night as we walked out: "Well.. it seemed like it was a dope movie"... You see a movie like this at the Dome and you'll get robbed of actually SEEING the movie. Just don't do it. Oh and when it was over they let the first credit of directed by Christopher Nolan come on screen then abruptly cut the music and announced on the PA system how to exit the theater