We had a really good experience working with Jack Coate. Jack is definitely more of a hands-off…read morereal estate agent, which initially took me a little while to get used to. He never pressured us, wasn't constantly calling or bothering us, and didn't rush us into signing paperwork. At times he was so relaxed about everything that I wasn't even sure how badly he wanted us as clients! When we first met, though, Jack came very prepared and gave us a great presentation and booklet explaining the process. When it came time to list our house, the listing and photography were done very well. Our biggest challenge was that the market simply wasn't producing many showings. I'm pretty proactive, so I decided I wanted to get aggressive with the price rather than sit around waiting. Jack was completely supportive of that strategy and, more importantly, was willing to be flexible and work with us to make sure we retained as much of our equity as possible. That's ultimately where I really appreciated Jack's style. He didn't fight us for control of the process or try to convince us that he knew better just because he was the agent. He listened to what we wanted, gave us room to make decisions, and supported us when we wanted to move aggressively. Looking back, what initially felt a little hands-off actually had some significant advantages. Jack wasn't pushy, didn't make the process about himself, and was willing to adapt to how we wanted to sell our home. If you're someone who wants an agent who gives you space, listens to you, and is flexible when circumstances change, Jack is a great person to work with. Five stars from us.

We interviewed a several realtors as part of our due diligence, but the moment we met Jack Cote, we…read moreknew we had found the right fit. We signed with him that same day, and it was one of the best decisions we made. Jack sold our home in just two days--and for over asking. From start to finish, he went above and beyond. Without us asking, he surprised us by dropping off 40 boxes, tape, and bubble wrap on our front porch that very night. We have to give a lot of the credit to Jack's top flight photography and drone team. They were outstanding and very instrumental in getting the number of eyeballs on our listing. We truly could not have asked for a better experience especially during such a stressful time for us. Jack made the whole process feel seamless, and we are incredibly grateful for his dedication and professionalism. We highly recommend Jack

Chris and Renee was recommended by one of our good friends. We were very happy we gave hime a call…read morewhen we were ready to find a home in South Reno. Chris helped and guided us through our home buying process. His is very responsive and knowledgeable in the area. His knowledge and patience made the whole process very smooth and efficient. He would point out some of the things we had missed during home viewing and also gave good advice for things to consider for our best interest. His thoughtful gift on the closing day was a cheery on top and made us very welcomed at our new home. We 100% recommend to contact him if you are in the market to sell or buy! Thank you, Chris!!

One the best realtor "duo's" out there - deep knowledge of the market and sound advice throughout…read morethe process plus going above and beyond every step of the way. My wife and I found our dream home in a single weekend much thanks to the efforts of Chris and Renee and they skillfully negotiated an amazing deal and closed within a month all while we were mostly remote and out of state. Kudo's to this amazing couple and team - highly recommended!

My husband and I worked with Brie to find our perfect forever home in Reno, and we did! We cannot…read moresay enough wonderful things about Brie. From the very beginning, she was knowledgeable, patient, responsive, and genuinely committed to helping us find the perfect home. She guided us through every step of the process with professionalism and care, answered our questions quickly, and made what could have been a stressful experience feel smooth and manageable. What truly set Brie apart was how well she listened to our needs and understood what we were looking for--not just in a house, but in a forever home. Her dedication, attention to detail, and steady guidance gave us confidence throughout the entire journey. Thanks to Brie's hard work and support, we found the home we had been dreaming of, which was even more than we had hoped for. We are incredibly grateful and would highly recommend Brie to anyone looking for an amazing realtor. She really cares about her clients and does not want you to settle for anything less than what you really want. We let Brie know that we feel like we made our first friend in Reno! The only downside to finding our new home is that we will truly miss talking with and seeing Brie! P.S. I wish we could give Brie more

Our real estate agent Brie Forrester gave us a wonderful surprise, and she sent us a package of…read moreboxes that really helped us with our move. Brie is such an amazing real estate agent who is knowledgeable, kind, welcoming and professional. Thank you so much Brie for finding us our new home!

Have known Robby for a number of years both as a land lord and as our realtor on a recent purchase…read more Great guy that is always helpful and to the point, something that can be hard to find in many realtors that just want a sale. We were looking for a very specific house type and took several months of looking before we found what we wanted, Robby put up with all our random requests. Would recommend him and his team if you are in the market!

We had a more complicated situation selling our house but Robby helped us through the process. He…read morelisted our old home at a top listing price and we got above asking price! It was a smooth process for us as he did all the hard work for us. Robby and Megan know their stuff and will get you the best price for your home. He has great response time and has a great team behind him.

I worked with Scott 3 years ago to purchase a home in the area. He was very responsive throughout…read morethe process (much appreciated during the pandemic) and generous with his insight. I'm currently working with him again for investment property. I would recommend him to anyone looking for assistance, leads, and even to gauge whether real estate is right for them.

We just recently bought a home and have only great things to say about Scott and our experience. He…read morewas so responsive and available even given our challenging availability as we navigated moving long distance. He helped make this process as seamless as possible and would recommend him to anyone in the market for a home.

Mollie and Justin were amazing to work with from start to finish. They truly listened to what we…read morewere looking for and helped us find the perfect home. The knowledge, responsiveness, and guidance made the entire process smooth and stress-free all the way to closing. We couldn't have asked for a better experience and are so grateful for their help. Highly recommend Mollie and Justin to anyone looking to buy a home!

I cannot say enough about Mollie!! She is an amazing agent and overall amazing person. She helped…read moreme sell my house during a very difficult divorce. She stepped into a difficult situation and made the experience actually enjoyable and much less stressful than I had expected. She took the time to explain everything and worked with me any time any challenges came up. She went above and beyond to make sure I always knew what was going on and even helped me several times after my home sold just because she is an incredible person. Thank you for all of your hard work and understanding. I would highly recommend Mollie!

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

I've known Whitney for some time, and what always stands out to me is her character. She is one of…read morethose rare people who truly listens and cares about the person in front of her. Whitneys work is incredible, she knows so much, and is so helpful. She is someone you can depend on, and one of the most hardworking, and dedicated people i've met. She also has a great team, so you get so many people trying to help you! Even outside of her work as a realtor, she has consistently shown herself to be trustworthy, kind, and attentive.

Selling a home in this market isn't easy, but working with Whitney made the process as smooth as it…read morecould possibly be. From the start, I wanted to make sure I had the right person by my side. In our very first meeting, I asked her a long list of tough questions about the Reno and Somersett real estate markets to see if she really knew her stuff. Not only did she have thoughtful, thorough answers to every single one, but she also explained things in a way that made me feel confident and informed. What stood out to me most throughout the process was Whitney's responsiveness and professionalism. Anytime I had a question -- whether it was a quick text or a detailed call -- she got back to me right away. I never felt like I was in the dark or waiting around for answers. Her knowledge of the local market, her strategic advice on pricing and presentation, and her ability to navigate a market that currently favors buyers were all invaluable. She guided me through every decision with honesty and patience, and I always felt she had my best interests in mind. In the end, Whitney delivered exactly what I needed: a successful sale above list price in a tough market. If you're looking for an agent who is prepared, knowledgeable, responsive, and genuinely invested in her clients' success, I would wholeheartedly recommend Whitney!

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

This agency is awesom and they put together functions for all the folks they work with. Love Cassie…read moreand her team.

Cassie and her team were fantastic to work with. She really helped my wife and I realize our vision…read moreand what we needed to do to make that happen. She worked with us on our tight schedule constraints to make it so we could see every house we wanted. We really appreciated the teamwork of her office, the ability to view homes with other realtors on her team when she was unavailable as well as the clear communication from the rest of her team to facilitate our home purchase. She had excellent recommendations throughout the process of reputable vendors in the area, which we really appreciated moving from out of state. Overall Cassie and her team were very pleasant to work with and we would recommend them to anyone looking to purchase a home in the area.