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    5 years ago

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    Women's Health and Menopause Center - Dr. Marcotte helping me through a contraction.

    Women's Health and Menopause Center

    2.8(38 reviews)
    2.6 mi

    Overall a good experience. The staff was helpful and professional, and the office was clean and…read moreorganized. The visit went smoothly.

    The title alone sold me on this place as a woman in her mid-40s. Unfortunately, the service leaves…read morea lot to be desired. I know it's practically taboo to say this these days, but the front desk staff are consistently cold. After several years of coming here, I've yet to be greeted with warmth, enthusiasm, or even a simple smile. Today, after waiting 30 minutes alone in an exam room for my annual Pap appointment, I finally poked my head out and jokingly asked the woman at the front desk if perhaps I'd been forgotten. To my surprise, I got what may have been the first half-smile I've seen here in years. Seven more minutes passed and still no one came to check on me, update me, or explain the delay. At that point, I got dressed, gathered my things, and prepared to reschedule. When I approached the front desk, that same employee showed no sense of urgency, concern, or even curiosity about why a patient who had been waiting nearly 40 minutes in an exam room was now leaving. Her explanation was that she had been tied up on phone calls and couldn't leave her desk, despite two other staff members sitting nearby. A nurse eventually came over and explained that women receiving ultrasounds had been seen before me. When I asked why no one had bothered to communicate that after I'd been waiting nearly 45 minutes, I received a brief, half-hearted apology. Delays happen. Every reasonable person understands that. What patients don't appreciate is being left alone, uninformed, and seemingly forgotten. A simple update, an explanation, or a sincere apology would have completely changed this experience. What makes this particularly disappointing is that I've recommended this practice to countless women over the years. The irony is hard to miss: there are empowering slogans on the walls, bowls of glow-in-the-dark condoms at the front desk, and messaging about supporting women everywhere. Yet the most basic act of making women feel seen, welcomed, and respected seems to be missing. After today's experience, I'm done.

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    Amanda Yancy, MD - obgyn - Updated June 2026

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