They installed a new boiler and water heater (one of those heated off the boiler) and did an…read moreawesome job. I had 3 bids and these guys are the only ones who did an analysis and who recommended a boiler quite a bit smaller than what they were replacing. It was installed last fall and did an amazing job keeping the house warm over the winter, and it did better than the old one with lots more BTUs. Their price was middle of the pack but they sold me on their effort and working with me to get it done how I wanted it. Very friendly and excellent work. And we also love the new water heater.

Excellent service from all staff. Thorough, informative, professional. I highly recommend them…read more The service tech used a video scope to examine the heat exchangers and then showed me the many cracks that would lead to carbon monoxide being released. I didn't have to rely on their say-so; the evidence was in right in front of me. They explained the issues with my old furnace and discussed options tailored to my house and needs. At no time did I feel pressured to buy an expensive new furnace; their service reps shared information and I made the decisions. The estimator discussed options and alternatives with me, giving me information to make the decision about which brand to replace my old one with. The cost was very reasonable, and their payment plan helpful.

They cleaned out our vents. Crew of three people. All very professional. Priced in line with other…read morequotes we got. Would hire them again.

UPDATE (July 9, 2025): After posting the review below, the…read morebusiness owner escalated the situation by leaving a 1-star Google review on the page of my employer -- a completely unrelated business. In that review, he made false claims about my conduct and advised others not to hire me. I have never contacted this person outside of leaving public reviews, and I have blocked all further contact. This action appears retaliatory and inappropriate. I have reported it to the Better Business Bureau, the Minnesota Attorney General's Office, and the FTC. I stand by the review below, which reflects my honest experience as a prospective customer. [Updated to address owner's response and clarify timeline.] I reached out to this business via their website to get the air ducts cleaned in my duplex. After submitting their contact form, I was quickly texted and asked to send pictures and videos of both furnaces, which I did promptly and completely. They confirmed receipt and said they'd send a prep list, then communication abruptly stopped. Over 25 hours passed with no follow-up, so I sent a text asking for an update. I received no reply. At that point, I reasonably concluded they were no longer interested and chose to leave a review to reflect my experience. Immediately as I was submitting the review, I received a phone call from them -- too late, as I had already hired someone else. I did not answer. They then sent a text acknowledging they had just seen my follow-up. Rather than take responsibility, the business replied to my review publicly and posted my full legal name (including my middle name) -- which does not appear on my public Google profile and which I never gave them permission to share. This is a clear privacy violation and feels like retaliation. They also imply that I'm unreasonable or dishonest by telling others to "click my name and see the type of reviews he leaves." I welcome anyone to do so -- over half my reviews are positive 5-star feedback, and any criticism I've posted is respectful and factual. This kind of response is unprofessional and borders on gaslighting. This review reflects my honest experience: I was responsive, patient, and gave them a fair chance. The poor communication and inappropriate public reply speak for themselves.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

I got an estimate for plumbing work to be done on a house I was considering buying. The company…read moregave me a 4-hour window when they could come and they went to the house outside of that time frame. It took them two more days to get the estimate to me and it did not arrive when they said it would. When they got it to it to me, it was too late and they did not give me the estimate in the way that I asked for it. Communicate with the company was not acceptable, I could not get ahold of the person I needed to talk to, they would not let me email with them.

We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.

BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.

I do not recommend Home Care if you are hoping for reliability. I scheduled an appointment, and…read morethey canceled the morning of. They clearly value other customers.

Great company - great workers - great value!! Super pleased with the work they did on my basement…read moreremodel. HIGHLY RECOMMEND!!!

Both Cody and Will were so great to work with on our furnace parts replacement service. They…read moredelivered solutions, both in the moment (heat going out in December when the temp was in the teens!), AND provided top notch service when the parts came in to be installed. Highly recommend Burnsville Heating and Air, and Cody and Will!

Horrible customer service with a bait and switch style service tactic…read more The cheap cleaning is never cheap and the service techs attitudes are horrible. After being loyal customers for 10 years the final straw is a 3 trip to replace a solenoid they have failed to properly diagnose and fix after initially installing the dehumidifier on the central air unit improperly. Years of "oh we will take care of that at your next spring tune up" has been going on 3 years now. Typically you fix or address the issues you are compensated for but not so much here.