The worse massage experience and the biggest damper to my mother's day. I booked a 2 hour massage that ended up being less than an hour. The place smelled like mildew and I should have left then. The massage tech showed me to a room where she closed the door behind me. There was no instruction, no robe, only a towel to cover myself and no intake to learn of any physical concerns I may have. The room and table were cold. The massage tech did warm the table and bring me a cover once I advised her. She was pleasant but seemed to lack massage skill as she began my massage with no lotion/oil and only seemed to press on my back. She eventually grabbed oil and tucked a towel into my undergarments as she giggled. She never inquired if I wanted my glutes massaged. She massaged my back for about 10 minutes before her phone rang and she began texting with one hand. She repeatedly left the room during my massage and/or was texting. The "spa" was loud with door chimes, what appeared to be an angry customer and the tech's utilizing their phones on speaker and google translate. The tech did not speak English and placed her phone in my face with a google translator inquiring if the confirmation phone number she was showing me for some husband trying to surprise his wife Jessica was me. After I told her no and had to quote my number into her translator, she left the room again. She left my massage at least 4 times. She returned a final time (I planned to leave if she left again) with an English speaking person on the phone asking me if I would reduce my massage to 1 hour because they had problems. I said yes because I was ready to go. The tech was so happy she hugged me while I was still laying flat on the table. I thought this must be a joke! She then rubbed my back clear of the oil and rubbed the back of each leg for about 20 seconds, patted my back and then said my hour was done! She did not make up for all the times she was out of the room or texting, nor did she ever massage my arms, hands, feet, have my turn over or anything! I was going to complain but figured it was a waste of time since they could not understand me anyway and knew a review would be more productive. I went to the front to pay only to learn they only accept cash and pointed me to an ATM machine they had in the corner. I took the mini bottle of water they gave me and promised I would never be back. Do not go to the spa. It's awful! I gave them 1 star because you have to in order to submit and because she rubbed my back for about 15 minutes total. I should not have paid them anything! Not relaxing or fulfilling and customer service was poor. read more